Devon Partnership NHS Trust

Receptionist

This job is now closed

Job summary

Are you someone looking to start a career in one of the UKs most respected mental health trusts?
Would you like to be part of a new dedicated team committed to those with learning disabilities and autism who have mental health problems enjoy a better future?
Would you like to do a job that makes a difference every day?

An exciting opportunity to join the team at the new Regional Learning Disability and Autism Unit The Brook based in Dawlish which will open in Spring 2025.

The Brook reception will operate a 9am 5pm service from Monday to Friday.

This new service based in Dawlish will offer inpatient support to both adults with learning disability and autistic adults. The building and environment will be state of the art and the service aims to become a centre of excellence.

Main duties of the job

We are looking for an enthusiastic, confident and organised person to join us in the role of Receptionist.

The successful candidate will be responsible for the smooth and efficient running of the reception area. Welcoming visitors, contractors and other healthcare professionals to the hospital. Accurate data entry on to a computerised systems and general administration duties will also be required.

You will have experience of working in a team, providing administrative support in an office environment. The role involves communication, so we expect that you have excellent verbal and written skills.

Interacting with patients and the public you will be confident in giving non-clinical information and advice that improves their experience. Dealing with sensitive information daily, you will understand the importance of data security.

You will often work under pressure and without direct supervision, so we are looking for someone confident and capable. You will prioritise tasks, and manage your own workload, providing support for your colleagues where required.

You will become an important part of the team, working to ensure that every patient receives high quality care.

We will help you to grow in the role, and will support you to achieve the daily tasks of reception.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

21 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Job share, Flexible working

Reference number

C9369-25-0047

Job locations

The Brook

Langdon Hospital

Dawlish

Devon

EX7 0NR

Job description

Job responsibilities

Please see the attached Receptionist job description and person specification which will propvide full details on the role.

Job description

Job responsibilities

Please see the attached Receptionist job description and person specification which will propvide full details on the role.

Person Specification

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Previous experience of working in a Healthcare or Social Care administrative setting
Understanding and respect of confidentiality in the workplace.

Skills and abilities

Essential

Communication and Working Relationship Skills
Excellent verbal and written communication skills, in person, on the telephone and electronically.
Ability to take and convey clear messages
Good interpersonal skills
Able to deal confidentially and tactfully with people at all levels. Experience in dealing with people in distress in a calm and confident manner
Ability to recognise when other communication aids may be needed
Willingness to embrace new ways of working/changes

Qualifications

Essential

Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice
GCSE English or equivalent
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence).

Person Specification

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Previous experience of working in a Healthcare or Social Care administrative setting
Understanding and respect of confidentiality in the workplace.

Skills and abilities

Essential

Communication and Working Relationship Skills
Excellent verbal and written communication skills, in person, on the telephone and electronically.
Ability to take and convey clear messages
Good interpersonal skills
Able to deal confidentially and tactfully with people at all levels. Experience in dealing with people in distress in a calm and confident manner
Ability to recognise when other communication aids may be needed
Willingness to embrace new ways of working/changes

Qualifications

Essential

Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice
GCSE English or equivalent
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.