Bank Administrator

Devon Partnership NHS Trust

The closing date is 31 January 2025

Job summary

Devon Partnership NHS Trust can provide you with a dynamic, people-centred environment, where you will be empowered to support patients with complex conditions, adopting a personalised approach to patient care that maximises independence, choice and control, following our philosophy of enabling people to reach and maintain their optimum level of health and wellbeing.

We are looking for experienced administrators to join our professional team of bank administrators who work within both clinical and corporate functions supporting our permanent administrators in the delivery of healthcare services.

Devon Partnership NHS Trust employs Administration Bank staff at various bandings, while this advertisement is aimed at generic Bank Administrators at band 3 we are recruiting bank staff who will be paid for work undertaken at bands 3,4,5,6,7,8.

We have a wide range of Bank staff covering a variety of roles, all over Devon.

Please note that if successful in your application you will be expected to have the ability to attend and work from the relevant work base for any bank assignments assigned to you.

The length of assignments will vary depending on the requirements of the needs of the particular Service.

Main duties of the job

Because of the nature of bank assignments there is an expectation that Bank Administrators have an ability to rapidly learn office procedures required to undertake each assignment.

There is a need for bank administrators to be flexible and have the skills to prioritise multiple administrative processes as each assignment will be varied.

We hope to find people who are able to demonstrate they have the following:

Efficient manner
Friendly, approachable and able to build positive relationships
Strong organisation, interpersonal and communication skills
Strong initiative and adaptability
Able to cope with unexpected changes in routine
Motivated with good attention to detail
Able to work independently and as part of a team

About us

About Devon Partnership Trust

We provide mental health & learning disability services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.

Date posted

04 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£13.13 to £18.66 an hour Hourly rate will be based on banding

Contract

Bank

Working pattern

Flexible working

Reference number

C9369-24-1003

Job locations

Wonford House

Dryden Road

Exeter

Devon

EX2 5AF

Job description

Job responsibilities

Please see the attached Job Description and Person specification for the job role which includes details of the criteria.

Job description

Job responsibilities

Please see the attached Job Description and Person specification for the job role which includes details of the criteria.

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice.
Shorthand or Speedwriting.
NVQ3 in administration or equivalent level administrative knowledge and experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.
Business qualification to level 3.

Desirable

ECDL (European Computer Driving Licence).

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required.
Previous experience of working within an administrative or secretarial team.
Experience of dealing with confidential and complex information.
Ability to take accurate formal and informal minutes.
Demonstrate good numeracy and literacy skills.

Desirable

Previous experience of working in a Healthcare or Social Care administrative setting.

Additional Criteria

Essential

Excellent interpersonal and communication skills both written and verbal.
Able to deal confidentially and tactfully with people at all levels.
Ability to take and convey clear messages.
Experience in dealing with people in distress in a calm and confident manner.
Willingness to embrace new ways of working/changes.
Ability to recognise when other communication methods may be needed.
Understanding and respect of confidentiality in the workplace.
Advanced keyboard skills.
Ability to recognise and manage challenging situations in a calm and professional manner.
Adaptable in continuous change and able to learn quickly.

Physical

Essential

Will have the ability to travel to and from assigned work base to meet the requirements of the role

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice.
Shorthand or Speedwriting.
NVQ3 in administration or equivalent level administrative knowledge and experience.
GCSE English or equivalent.
Evidence of continuing professional and personal development.
Business qualification to level 3.

Desirable

ECDL (European Computer Driving Licence).

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required.
Previous experience of working within an administrative or secretarial team.
Experience of dealing with confidential and complex information.
Ability to take accurate formal and informal minutes.
Demonstrate good numeracy and literacy skills.

Desirable

Previous experience of working in a Healthcare or Social Care administrative setting.

Additional Criteria

Essential

Excellent interpersonal and communication skills both written and verbal.
Able to deal confidentially and tactfully with people at all levels.
Ability to take and convey clear messages.
Experience in dealing with people in distress in a calm and confident manner.
Willingness to embrace new ways of working/changes.
Ability to recognise when other communication methods may be needed.
Understanding and respect of confidentiality in the workplace.
Advanced keyboard skills.
Ability to recognise and manage challenging situations in a calm and professional manner.
Adaptable in continuous change and able to learn quickly.

Physical

Essential

Will have the ability to travel to and from assigned work base to meet the requirements of the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.