Job summary
As a Senior Case Manager, the post holder will be an integral
part of the South West Provider Collaborative clinical commissioning function
providing clinical, operational and quality oversight in conjunction with the
Clinical and Programme Director and Head of Service. The post holder will
ensure safe and effective care pathways are in place for all service users in
specialised mental health, learning disability and autism care settings, within
NHS and independent sectors for the regions population.
Main duties of the job
The post
holder will (not exhaustive):
Provide clinical
leadership and senior pathway advice to support to quality of care and
experience for service users in Secure, CAMHS, AED & Perinatal; this
includes holding a small defined caseload.
Manage the group
of case managers within SWPC and any other staff deemed appropriate.
Provide clinical
support to case managers and local commissioners in relation to the defined
population, this will include projected mapping of future service use,
identification of users for future service provision, planning in terms of
future service needs.
Work closely with
other wider mental health (NHS & Local Authorities) and statutory bodies
across the region in terms of pathway management and interfaces as well as
supporting service developments and improvements.
Maintain a strong
quality & safety monitoring and oversight function for all of the services within SWPC
Support
the business in driving transformation as well as value for money in planning,
commissioning and service the role is designed to build a combination of
subject matter expertise and technical skills to develop a strong service delivery
Define current
processes, facilitate discussions and advise colleagues as to how best practice
might be adopted in the definition of future processes, document those
processes as they are agreed and oversee their delivery.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Please
refer to the full Job Description and Person specification attached to this
advert which will provide further information on this role.
Job description
Job responsibilities
Please
refer to the full Job Description and Person specification attached to this
advert which will provide further information on this role.
Person Specification
Qualifications
Essential
- Registered Mental Health / Learning Disability Nurse or other registered health or social care professional
- Educated to masters level or equivalent level of experience of working at a senior level in specialist areas.
Communication and Working Relationship Skills
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information; negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Ability to negotiate on difficult and controversial issues including performance and change.
Planning and Organisational Skills
Essential
- Demonstrate capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Comprehensive experience of project principles, techniques and tools such as Prince 2 and Managing Successful Projects.
- Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.
- Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies.
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales.
- Experience of identifying and interpreting national policy.
- Experience of researching best practice interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation).
Analytical and Judgemental Skills
Essential
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Strategic thinking ability to anticipate problems before they arise.
Other
Essential
- A thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
- Used to working in a busy environment.
- Adaptability, flexibility and ability to cope with uncertainty and change.
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
- Professional calm and efficient manner.
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
- Able to make a connection between their work and the benefit to patients and the public.
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- Actively develops themselves and supports others to do the same.
Experience
Essential
- Evidence of post qualifying and continuing professional development.
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
- Must have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
- Hold current accreditation with relevant professional body.
- Must have recent experience in specialised mental health commissioning.
Person Specification
Qualifications
Essential
- Registered Mental Health / Learning Disability Nurse or other registered health or social care professional
- Educated to masters level or equivalent level of experience of working at a senior level in specialist areas.
Communication and Working Relationship Skills
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information; negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Ability to negotiate on difficult and controversial issues including performance and change.
Planning and Organisational Skills
Essential
- Demonstrate capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Comprehensive experience of project principles, techniques and tools such as Prince 2 and Managing Successful Projects.
- Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.
- Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies.
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales.
- Experience of identifying and interpreting national policy.
- Experience of researching best practice interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation).
Analytical and Judgemental Skills
Essential
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Strategic thinking ability to anticipate problems before they arise.
Other
Essential
- A thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
- Used to working in a busy environment.
- Adaptability, flexibility and ability to cope with uncertainty and change.
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
- Professional calm and efficient manner.
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
- Able to make a connection between their work and the benefit to patients and the public.
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- Actively develops themselves and supports others to do the same.
Experience
Essential
- Evidence of post qualifying and continuing professional development.
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
- Must have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
- Hold current accreditation with relevant professional body.
- Must have recent experience in specialised mental health commissioning.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
