Medical Support Secretary

Devon Partnership NHS Trust

The closing date is 23 December 2024

Job summary

An exciting opportunity has arisen within the busy administrative team that support the Tiverton Adult Core Mental Health Team.

We are seeking a full time, highly motivated and multi-skilled Medical Support Secretary. The position is predominantly providing support for a Community Mental Health Team Consultant Psychiatrist and will be located at Silverlea in Tiverton Hospital.

In addition to providing secretarial support to the Community Consultant Psychiatrist, the post holder will also provide support to the Tiverton Adult Community Administration Team.

The clinical teams offer care and treatment to people with mental health needs, so compassion and understanding is extremely important in this role as you will be the first point of contact for our service users, their family and carers as well as professionals. The post holder will work in partnership with the Clinical teams and Business Administrator, ensuring high quality administrative support that will enable the provision of the best possible care to service users.

Please note that applicants requiring a certificate of sponsorship should review the link "Coming to work in the UK Visa information"on the advert to see if they meet the requirements.

Main duties of the job

You will be interacting with patients and the public, therefore you will be confident in giving non-clinical information and advice. Dealing with sensitive information daily, you will understand the importance of data security and confidentiality.

The post holder must be able to work to a high standard with a good knowledge of Microsoft Office as well as excellent diary management and minute taking skills. We welcome applications from those who can demonstrate a commitment to delivering high quality administration support in an efficient and timely manner.

You will be required to use your initiative and have the ability to prioritise work, whilst working calmly and confidently under pressure and able to meet conflicting demands. You will need to multi-task with ease and possess excellent organisational skills as well as an eye for detail. The post holder needs to relate to a wide range of people and professional services. You should have excellent communication skills and an outstanding telephone manner.

The post holder will be responsible for maintaining high standards of professionalism and expected to follow the Trust's values and behaviours. Other qualities include being punctual, reliable, of smart appearance and hard working with a can-do attitude.

We will support you to learn the skills you need to thrive in the role. We will offer you the training and support you need to begin a fulfilling career. In return, you will need to be motivated, flexible and eager to learn.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

29 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9369-24-0939

Job locations

Tiverton & District Hospital

Kennedy Way

Tiverton

Devon

EX16 6NT

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice.
NVQ3 in administration or equivalent level administrative knowledge and experience
GCSE English or equivalent
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence)
AMPSPAR or BSMA Certificate in Medical Terminology or equivalent qualification

Experience

Essential

Excellent organisational skills and ability to prioritise workload.
Ability to adapt to change and embrace new ways of working when required.
Experience of working as part of a team as well as independently
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Experience of general office routine and filing systems

Desirable

Previous experience in a Medical Secretarial role
Previous NHS experience of working in a Healthcare or Social Care administrative setting
Experience of Audio transcription

Knowledge & Skills

Essential

Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and arranging appointments.
Experience or understanding of creating electronic records and filing systems.
Ability to manage diverse workload whilst dealing with frequent interruptions.
Ability to meet deadlines and to work under pressure.
Ability to work both independently and as part of a team.
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking.
Knowledge of our organisation and how it supports patient care.
Excellent interpersonal and communication skills both written and verbal.
Able to deal confidentially and tactfully with people at all levels.
Ability to take and convey clear messages.
Experience in dealing with people in distress in a calm and confident manner and ability to deal with difficult situations.
Understanding and respect of confidentiality in the workplace.
Able to plan, organise, prioritise, coordinate and work flexibly.
Ability to exercise initiative operating within procedural guidelines
Ability to work without direct supervision on a day to day basis.
Attention to detail/quality
Advanced keyboard skills
Positive attitude towards mental ill health and disability

Person Specification

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice.
NVQ3 in administration or equivalent level administrative knowledge and experience
GCSE English or equivalent
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence)
AMPSPAR or BSMA Certificate in Medical Terminology or equivalent qualification

Experience

Essential

Excellent organisational skills and ability to prioritise workload.
Ability to adapt to change and embrace new ways of working when required.
Experience of working as part of a team as well as independently
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Experience of general office routine and filing systems

Desirable

Previous experience in a Medical Secretarial role
Previous NHS experience of working in a Healthcare or Social Care administrative setting
Experience of Audio transcription

Knowledge & Skills

Essential

Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and arranging appointments.
Experience or understanding of creating electronic records and filing systems.
Ability to manage diverse workload whilst dealing with frequent interruptions.
Ability to meet deadlines and to work under pressure.
Ability to work both independently and as part of a team.
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking.
Knowledge of our organisation and how it supports patient care.
Excellent interpersonal and communication skills both written and verbal.
Able to deal confidentially and tactfully with people at all levels.
Ability to take and convey clear messages.
Experience in dealing with people in distress in a calm and confident manner and ability to deal with difficult situations.
Understanding and respect of confidentiality in the workplace.
Able to plan, organise, prioritise, coordinate and work flexibly.
Ability to exercise initiative operating within procedural guidelines
Ability to work without direct supervision on a day to day basis.
Attention to detail/quality
Advanced keyboard skills
Positive attitude towards mental ill health and disability

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.