Business Support Administrator

Devon Partnership NHS Trust

The closing date is 08 December 2024

Job summary

The Business Support Administrator role supports our Exeter community mental health teams. As an Administrator in the team you will be involved with a wide range of tasks and processes that are intrinsic to ensuring the team is working efficiently and in the best interests of our patients.

Administration colleagues provide support to the clinicians to enable them to provide the best care for our patients. It is a role where you can feel like you are making a positive difference to people's lives.

This is a full time substantive position of 37.5 hours a week based on site.

Please note that applicants requiring a certificate of sponsorship should review the link "Coming to work in the UK Visa information" on the advert to see if they meet the requirements.

Main duties of the job

To provide a comprehensive administration support to the Exeter Adult Community Mental Health Teams that provide for patients aged 18 to 65 years of age. There will be an expectation for the post holder to be highly motivated, flexible, and multi-skilled with excellent organisational skills. The post holder will have high standard word processing skills and computer literacy. They will be required to maintain an up-to-date knowledge of Information Technology. The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate.

Main duties of the role include (but are not limited to) minute-taking and meeting support, formatting documents, answering in-bound calls from patients, families and other health related professionals. Actioning messages appropriately, organising meetings, dealing with incoming and outgoing mail, and any other general administrative duties required by the team.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

13 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9369-24-0934

Job locations

Wonford House Hospital

Dryden Road

Exeter

EX2 5AF

Job description

Job responsibilities

Please refer to the Job Profile, full Job Description and Person specification attached to this advert which will provide further information on this role

Job Purpose

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.

Key Responsibilities include:

Work within an administration team supporting clinicians who provide community mental health services
Comprehensive diary management
Meetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records
Frequently inputting complex and sensitive data relating to people who use our services onto electronic patient records system
Support the manager and team by ensuring that records are up to date on all staffing and patient systems as required and that items are dealt with quickly and efficiently on finance systems.

Job description

Job responsibilities

Please refer to the Job Profile, full Job Description and Person specification attached to this advert which will provide further information on this role

Job Purpose

Key Responsibilities include:

Work within an administration team supporting clinicians who provide community mental health services
Comprehensive diary management
Meetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records
Frequently inputting complex and sensitive data relating to people who use our services onto electronic patient records system
Support the manager and team by ensuring that records are up to date on all staffing and patient systems as required and that items are dealt with quickly and efficiently on finance systems.

Person Specification

Skills

Essential

Good communication skills, verbal and written.
Ability to take and convey clear messages.
Ability to work under some pressure.
Ability to work without direct supervision.
Plan and prioritise own workload.
Advanced typing skills.

Qualifications

Essential

RSA 3/ECDL(or equivalent standard).
NVQ3 in administration or equivalent level of knowledge and experience.

Desirable

Speedwriting or similar.

Experience

Essential

Experience of general office routine and filing systems.
Administrative procedures.
Current working knowledge of Word, Excel, and Outlook.

Desirable

Experience of working as part of a team.
Previous NHS administration experience.

Person Specification

Skills

Essential

Good communication skills, verbal and written.
Ability to take and convey clear messages.
Ability to work under some pressure.
Ability to work without direct supervision.
Plan and prioritise own workload.
Advanced typing skills.

Qualifications

Essential

RSA 3/ECDL(or equivalent standard).
NVQ3 in administration or equivalent level of knowledge and experience.

Desirable

Speedwriting or similar.

Experience

Essential

Experience of general office routine and filing systems.
Administrative procedures.
Current working knowledge of Word, Excel, and Outlook.

Desirable

Experience of working as part of a team.
Previous NHS administration experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.