Reception Liaison Assistant

Devon Partnership NHS Trust

The closing date is 28 October 2024

Job summary

Are you someone looking to start a career in one of the UKs most respected mental health trusts?
Would you like to be part of a dedicated team committed to those with mental health problems enjoy a better future?
Would you like to do a job that makes a difference every day?

We are looking for an enthusiastic individual to join us working as a Reception Liaison Assistant at Langdon Hospital. The successful applicant will need to cover all shift patterns, working seven days per week and a night rotation pattern.

The aim of the role is to provide a smooth running, efficient, welcoming and professional reception, welcoming visitors and contractors and other healthcare professionals to the hospital, accurate data entry on to a computerised systems and general administration duties, CCTV monitoring, controlling of the airlock doors and gates, and checking in and out of Contractor Tools, Patients on Community or Ground Leave and administration duties.

The Dewnans Centre reception operates a 24 hour service that will include both day and night time working seven days per week.

Main duties of the job

The successful candidates will be responsible for all Reception tasks including, but not limited to, the management of all incoming telephone calls and radio messages, directing calls to relevant staff members, also deal with enquiries efficiently, taking accurate messages and disseminating them to the relevant person.

You will have experience of working in a team, providing administrative support in an office environment. The role involves communication, so we expect that you have excellent verbal and written skills.

Interacting with patients and the public you will be confident in giving non-clinical information and advice that improves their experience. Dealing with sensitive information daily, you will understand the importance of data security.

You will often work under pressure and without direct supervision, so we are looking for someone confident and capable. You will prioritise tasks, and manage your own workload, providing support for your colleagues where required.

You will become an important part of the team, working to ensure that every patient receives high quality care. You may be required to support the induction of new staff member, demonstrating activities to them and providing supervision to support administrators.

We will help you to grow in the role, and will support you to achieve the daily tasks of reception.

About us

About Devon Partnership Trust

We provide mental health & learning disability services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.

Date posted

21 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9369-24-0802

Job locations

Langdon Hospital

Exeter Road

Dawlish

Devon

EX7 0NR

Job description

Job responsibilities

For further information relating to this role, please refer to the attached job description and person specification.

Job description

Job responsibilities

For further information relating to this role, please refer to the attached job description and person specification.

Person Specification

Qualifications

Essential

GCSE English or equivalent

Desirable

Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice
ECDL (European Computer Driving Licence)
Evidence of continuing professional and personal development

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or
secretarial team
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Previous experience of working in a Healthcare or Social Care
administrative setting
Understanding and respect of confidentiality in the workplace.

Knowledge

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and arranging appointments
Experience or understanding of creating electronic records, electronic filing systems
Electronic data base management.
Ability to manage diverse workload whilst dealing with frequent interruptions
Ability to meet deadlines and to work under pressure
Exceptional organisational skills and ability to prioritise
Ability to work both independently and as part of a team
Ability to provide a high standard of administration support
Knowledge of our business and how it supports patient care

Person Specification

Qualifications

Essential

GCSE English or equivalent

Desirable

Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice
ECDL (European Computer Driving Licence)
Evidence of continuing professional and personal development

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or
secretarial team
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Previous experience of working in a Healthcare or Social Care
administrative setting
Understanding and respect of confidentiality in the workplace.

Knowledge

Essential

Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Working knowledge of a range of administrative procedures including diary management and arranging appointments
Experience or understanding of creating electronic records, electronic filing systems
Electronic data base management.
Ability to manage diverse workload whilst dealing with frequent interruptions
Ability to meet deadlines and to work under pressure
Exceptional organisational skills and ability to prioritise
Ability to work both independently and as part of a team
Ability to provide a high standard of administration support
Knowledge of our business and how it supports patient care