Business Administrator

Devon Partnership NHS Trust

The closing date is 01 December 2024

Job summary

An exciting administration opportunity for an 18 month fixed term / secondment period has arisen to work within our community mental health team in Exmouth, whose aim is to support the local community with their mental health needs.

This is a hugely rewarding and unique administration role which will give you an excellent insight into adult mental health conditions and the range of therapies and interventions that we offer. It will also provide you with lifelong skills in dealing with challenging situations and people from diverse backgrounds as well as the ability to work in an ever changing environment where you can contribute to positive changes in the NHS and society as a whole.

Supporting our patients on their path to recovery, whatever this might look like for them, provides our staff with a huge sense of pride and joy. You will also feel great satisfaction from providing our clinicians with an excellent administration service which makes their job easier and enables them to spend more time with our patients. You will be supported to reach your full potential, with opportunities for continuing development, training and career progression into a wide range of administrative, management and/or clinical roles depending on your area of interest.

Please note that applicants requiring a certificate of sponsorship should review the link "Coming to work in the UK Visa information" on the advert to see if they meet the requirements.

Main duties of the job

The post-holder's role will be to work in partnership with the Clinical Team Manager, as the senior administrator in the team ensuring high quality administrative support that will enable the provision of the best possible care to service-users. The Business Administrator will lead the administrative team to ensure effective, service-user focussed, administration systems are in place and support the clinical manager with administrative and reporting tasks enabling the manager to focus on clinical work and team leadership.

In summary, we are looking for a candidate with the following key skills and attributes:

A passion for delivering excellent patient care and experience.
Great attention to detail and accuracy.
Outstanding planning, organisational and time management skills.
Excellent IT skills.
A strong team player.
Upholding our trust values.
A strong desire to learn and adapt.
A can do attitude and ability to meet deadlines.
The ability to follow trust policies and procedures.

If this appeals to you and you have the relevant transferrable skills, administration experience, and you are also highly motivated to perform to a high standard and provide an excellent service then please do not hesitate to APPLY. Please contact me if you would like to know more about the role before you apply as this enables us to explore whether the role aligns with your skills, goals, values and experience.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.

Date posted

15 November 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

C9369-24-0796

Job locations

St Johns Court

St Johns Road

Exmouth

Devon

EX8 4DD

Job description

Job responsibilities

Please refer to the Job Profile, full Job Description and Person specification attached to this advert which will provide further information on this role

Job description

Job responsibilities

Please refer to the Job Profile, full Job Description and Person specification attached to this advert which will provide further information on this role

Person Specification

Skills and Abilities

Essential

Excellent interpersonal and communication skills, both written and verbal.
Able to deal confidentially and tactfully with people at all levels.
Ability to take and convey clear messages.
Experience in dealing with people in distress in a calm and confident manner and able to deal with difficult situations.
Willingness to embrace new ways of working/changes.
Ability to recognise when other communication methods may be needed.
Understanding and respect of confidentiality in the workplace.
Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, Powerpoint, Outlook and Teams.
Working knowledge of a range of administrative procedures including diary management and arranging appointments.
Experience or understanding of creating electronic records, electronic filing systems.
Ability to manage diverse workload whilst dealing with frequent interruptions.
Ability to meet deadlines and to work under pressure.
Exceptional organisation skills and ability to prioritise.
Attention to detail/quality.
Advanced keyboard skills.
Ability to work independently and as part of a team.
Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision.
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking.

Knowledge

Essential

Knowledge of the full range of Admin and secretarial procedures
Knowledge of our business and positive attitude towards patient care.

Qualifications

Essential

RSA 3 Word Processing (or equivalent level of experience in practice)
NVQ4 in Administration or equivalent level of experience
GCSE English
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence) - or similar

Experience

Essential

Excellent organisational skills.
Experience of managing administrative staff.
Ability to prioritise workload and adapt to change when required.
Experience of working as part of a team.
Previous experience of working within an administrative or secretarial team.
Experience of dealing with confidential and complex information.

Desirable

Experience of general office routine and filing systems.
Previous NHS experience of working in a Healthcare or Social Care administrative setting.

Person Specification

Skills and Abilities

Essential

Excellent interpersonal and communication skills, both written and verbal.
Able to deal confidentially and tactfully with people at all levels.
Ability to take and convey clear messages.
Experience in dealing with people in distress in a calm and confident manner and able to deal with difficult situations.
Willingness to embrace new ways of working/changes.
Ability to recognise when other communication methods may be needed.
Understanding and respect of confidentiality in the workplace.
Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, Powerpoint, Outlook and Teams.
Working knowledge of a range of administrative procedures including diary management and arranging appointments.
Experience or understanding of creating electronic records, electronic filing systems.
Ability to manage diverse workload whilst dealing with frequent interruptions.
Ability to meet deadlines and to work under pressure.
Exceptional organisation skills and ability to prioritise.
Attention to detail/quality.
Advanced keyboard skills.
Ability to work independently and as part of a team.
Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision.
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking.

Knowledge

Essential

Knowledge of the full range of Admin and secretarial procedures
Knowledge of our business and positive attitude towards patient care.

Qualifications

Essential

RSA 3 Word Processing (or equivalent level of experience in practice)
NVQ4 in Administration or equivalent level of experience
GCSE English
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence) - or similar

Experience

Essential

Excellent organisational skills.
Experience of managing administrative staff.
Ability to prioritise workload and adapt to change when required.
Experience of working as part of a team.
Previous experience of working within an administrative or secretarial team.
Experience of dealing with confidential and complex information.

Desirable

Experience of general office routine and filing systems.
Previous NHS experience of working in a Healthcare or Social Care administrative setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.