Job summary
An opportunity has
become available for a full time , 18 month
secondment, Band 8A Service Manager to lead the set-up, recruitment to
and initial running of the learning disability and autism outreach
service. This post is initially based in Exeter at The Additional Support Unit and then at the
new Learning Disability and Autism Unit on the Langdon hospital site once
opened . The post holder will have responsibility for the delivery of the outreach service across the Devon footprint.The seconded post holder will work as part of the Learning Disability Senior Management Team and have particularly strong links with the Learning
Disability and Autism Inpatient Unit Service Manager. Whilst an understanding
of learning disability and autism services is helpful we are particularly
looking for someone with strong organisational and leadership skills, ideally
with experience of setting up new services.
Main duties of the job
The
post holder will be responsible for the initial set up of this new service and then ensuring the operational and performance
management of the learning disability and autism outreach service.The team will be multidisciplinary in nature.
They will ensure that the work of clinical
staff is to the highest standards of evidence based practice, implement quality
and safety standards and ensure the development of clinical pathways and their evaluation.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Job Purpose
The Service Manager (SM) for the learning disability and autism outreach service will work as an integral part of the Learning Disability Management Team. The post holder will be responsible for ensuring the operational and performance management of the learning disability and autism outreach service. They will ensure that the work of clinical staff is to the highest standards of evidence based practice, implement quality and safety standards and ensure compliance with commissioning standards, and the development of clinical pathways.
The SM will ensure that clinical process takes place in line with practice standards, this will include assessment, planning, implementation and review and that robust and consistent risk management processes are in place. They will be responsible for the management of resources to deliver outreach services which meet the required financial, performance and quality standards and ensure that the Directorate governance and assurance systems are in place,
They will provide day to day leadership and management to the clinical team
Duties and Responsibilities
Communication and Working Relationship Skills
- Ensure effective multi-disciplinary team communication and facilitate a multi-professional and multi-agency approach
- Establish and maintain effective working relationships with both internal and external stakeholders, being an active member of stakeholder/systems groups as required. Promoting understanding of learning disability and autistic spectrum conditions within the wider health & social care pathway
- The Service Manager will be required to provide and receive highly complex/sensitive information and data which they will need to share with a wide range of stakeholders. The post holder will require developed persuasive and motivational skills.
- The Service Manager should be able to demonstrate good communication, written, verbal and presentation skills. Also the post holder should be able to demonstrate good negotiating skills in what may be difficult, sometimes confrontational, situations.
- Role model excellent clinical practice. Be visible, accessible and approachable to all people who use and work within the service.
- To work with other service leads to facilitate business, governance and clinical meetings within the service
Analytical and Judgemental Skills
- They will be required to analyse and interpret a wide range of information from a variety of sources and design, implement and monitor action plans based on the analysis, including within the framework of PBS and other identified NICE guidance.
- The management of risk is an integral part of the role with decisions needing to be made on risk assessment basis.
- They will be required to analyse and make judgements on completing and conflicting demands and formulate actions to ensure that the service is delivered and resourced effectively.
- To undertake disciplinary investigations as required.
- To undertake and chair risk management and safeguarding meetings as required.
- To undertake review of complaints and manage these in a sensitive manner.
Planning and Organisational Skills
- To participate in Trust wide projects, development and change processes as required
- The Service Manager has joint responsibility for convening and leading meetings and initiatives to ensure provision of coherent and well managed local delivery of care.
- The Service Manager will be required to jointly plan and organise a range of activities in support of the implementation of the service model. This will require the formulation, implementation and monitoring of the plan.
- Ensure compliance with commissioning standards, , and the development of clinical pathways
- To ensure that the whole workforce are efficiently deployed to deliver services safely and effectively through workforce planning and development
- On a day to day basis the Service Manager will-
- plan and organise the work of the team including staff training and development
- To develop, monitor and maintain effective staff rostering systems, ensuring
- Effective use of available resources to maintain safety and ensure that this is within budget
- Implement and evaluate systems to monitor risk
Responsibility for Patient/Client Care, Treatment and Therapy
- Ensure that the work of the clinical staff is to the highest standards of evidence based practice. Provide daily leadership of the implementation of the outreach clinical pathways within the community setting in conjunction with clinicians.
- To ensure holistic assessment and treatment provision including risk assessment, care planning and review. Effective monitoring and quality assurance process must be developed and acted upon.
- To be responsible for the delivery of the highest standards of patient care and treatment in keeping with standards set out in NICE Guidelines/National Documents.
- In partnership with the multi-disciplinary team determine a therapeutic programme of care that is evidence based and meets the needs of the people who use our services
- Ensure systems are in place that promote recovery, health and well-being
- Ensure that the physical health needs of people using services are assessed and appropriately supported and appropriate treatment plans are in place and regularly reviewed.
- To ensure that care is delivered with privacy dignity and respect.
- Lead on the development of clinical and organisational care pathways
- The Service Manager is responsible for a range of developments that support improvement in standards of care working closely with all clinicians to develop effective care pathways in line with evidence based practice.
- The Service Manager will have responsibility for assuring governance in line with the Specialist Services directorate assurance framework (Including CQC compliance).
- Participate in Safeguarding Adults and Children to Level 3 as per the Trust policy
- Ensure services are compliant with Infection prevention and control best practice guidance (this including the hygiene code)
- To ensure that the role of the carer is understood, considered and acknowledged within the care of the patient
Responsibility for Policy and Service Development Implementation
- Working as an integral part of the Learning Disability Management Team to:
- Implement and monitor clinical and operational policy
- Develop and strengthen communication processes internally and externally
- Implement performance management arrangements.
- Implement quality and safety arrangements
- Work with staff to embed a recovery and/or wellness focus. Ensure compliance with commissioning standards, and the development of clinical pathways
- The Service Manager will be required to lead, advise and support the planning and implementation of a range of new ways of working and service models.
- The Service Manager will develop and implement policies for the directorate and ensure implementation through the Learning Disability and autism services.
- Ensure that the outcomes of service delivery are measured and improvement plans are developed as part of the Learning Disability and autism strategy
- With Professional Leads develop a PBS approach to service delivery across the outreach service.
- The Service Manager will be required to analyse and interpret competing and conflicting demands on services to determine the effective use of physical and financial resources. This will involve monitoring performance indicators and trends so resources are effectively managed/allocated.
- The Service Manager will be an authorised signatory for pay and non pay expenditure and will ensure that controls are in place for budgets that are devolved or delegated to others.
Job description
Job responsibilities
Job Purpose
The Service Manager (SM) for the learning disability and autism outreach service will work as an integral part of the Learning Disability Management Team. The post holder will be responsible for ensuring the operational and performance management of the learning disability and autism outreach service. They will ensure that the work of clinical staff is to the highest standards of evidence based practice, implement quality and safety standards and ensure compliance with commissioning standards, and the development of clinical pathways.
The SM will ensure that clinical process takes place in line with practice standards, this will include assessment, planning, implementation and review and that robust and consistent risk management processes are in place. They will be responsible for the management of resources to deliver outreach services which meet the required financial, performance and quality standards and ensure that the Directorate governance and assurance systems are in place,
They will provide day to day leadership and management to the clinical team
Duties and Responsibilities
Communication and Working Relationship Skills
- Ensure effective multi-disciplinary team communication and facilitate a multi-professional and multi-agency approach
- Establish and maintain effective working relationships with both internal and external stakeholders, being an active member of stakeholder/systems groups as required. Promoting understanding of learning disability and autistic spectrum conditions within the wider health & social care pathway
- The Service Manager will be required to provide and receive highly complex/sensitive information and data which they will need to share with a wide range of stakeholders. The post holder will require developed persuasive and motivational skills.
- The Service Manager should be able to demonstrate good communication, written, verbal and presentation skills. Also the post holder should be able to demonstrate good negotiating skills in what may be difficult, sometimes confrontational, situations.
- Role model excellent clinical practice. Be visible, accessible and approachable to all people who use and work within the service.
- To work with other service leads to facilitate business, governance and clinical meetings within the service
Analytical and Judgemental Skills
- They will be required to analyse and interpret a wide range of information from a variety of sources and design, implement and monitor action plans based on the analysis, including within the framework of PBS and other identified NICE guidance.
- The management of risk is an integral part of the role with decisions needing to be made on risk assessment basis.
- They will be required to analyse and make judgements on completing and conflicting demands and formulate actions to ensure that the service is delivered and resourced effectively.
- To undertake disciplinary investigations as required.
- To undertake and chair risk management and safeguarding meetings as required.
- To undertake review of complaints and manage these in a sensitive manner.
Planning and Organisational Skills
- To participate in Trust wide projects, development and change processes as required
- The Service Manager has joint responsibility for convening and leading meetings and initiatives to ensure provision of coherent and well managed local delivery of care.
- The Service Manager will be required to jointly plan and organise a range of activities in support of the implementation of the service model. This will require the formulation, implementation and monitoring of the plan.
- Ensure compliance with commissioning standards, , and the development of clinical pathways
- To ensure that the whole workforce are efficiently deployed to deliver services safely and effectively through workforce planning and development
- On a day to day basis the Service Manager will-
- plan and organise the work of the team including staff training and development
- To develop, monitor and maintain effective staff rostering systems, ensuring
- Effective use of available resources to maintain safety and ensure that this is within budget
- Implement and evaluate systems to monitor risk
Responsibility for Patient/Client Care, Treatment and Therapy
- Ensure that the work of the clinical staff is to the highest standards of evidence based practice. Provide daily leadership of the implementation of the outreach clinical pathways within the community setting in conjunction with clinicians.
- To ensure holistic assessment and treatment provision including risk assessment, care planning and review. Effective monitoring and quality assurance process must be developed and acted upon.
- To be responsible for the delivery of the highest standards of patient care and treatment in keeping with standards set out in NICE Guidelines/National Documents.
- In partnership with the multi-disciplinary team determine a therapeutic programme of care that is evidence based and meets the needs of the people who use our services
- Ensure systems are in place that promote recovery, health and well-being
- Ensure that the physical health needs of people using services are assessed and appropriately supported and appropriate treatment plans are in place and regularly reviewed.
- To ensure that care is delivered with privacy dignity and respect.
- Lead on the development of clinical and organisational care pathways
- The Service Manager is responsible for a range of developments that support improvement in standards of care working closely with all clinicians to develop effective care pathways in line with evidence based practice.
- The Service Manager will have responsibility for assuring governance in line with the Specialist Services directorate assurance framework (Including CQC compliance).
- Participate in Safeguarding Adults and Children to Level 3 as per the Trust policy
- Ensure services are compliant with Infection prevention and control best practice guidance (this including the hygiene code)
- To ensure that the role of the carer is understood, considered and acknowledged within the care of the patient
Responsibility for Policy and Service Development Implementation
- Working as an integral part of the Learning Disability Management Team to:
- Implement and monitor clinical and operational policy
- Develop and strengthen communication processes internally and externally
- Implement performance management arrangements.
- Implement quality and safety arrangements
- Work with staff to embed a recovery and/or wellness focus. Ensure compliance with commissioning standards, and the development of clinical pathways
- The Service Manager will be required to lead, advise and support the planning and implementation of a range of new ways of working and service models.
- The Service Manager will develop and implement policies for the directorate and ensure implementation through the Learning Disability and autism services.
- Ensure that the outcomes of service delivery are measured and improvement plans are developed as part of the Learning Disability and autism strategy
- With Professional Leads develop a PBS approach to service delivery across the outreach service.
- The Service Manager will be required to analyse and interpret competing and conflicting demands on services to determine the effective use of physical and financial resources. This will involve monitoring performance indicators and trends so resources are effectively managed/allocated.
- The Service Manager will be an authorised signatory for pay and non pay expenditure and will ensure that controls are in place for budgets that are devolved or delegated to others.
Person Specification
Qualifications
Essential
- Professional clinical knowledge acquired through MSc degree, or equivalent experience
- Specialist training, Management qualification to diploma level or equivalent experience
- Current professional registration with appropriate professional body
- BILD accredited physical intervention training or agreement to complete training on successful offer of employment
Experience
Essential
- Experience of NHS or Social Care management or equivalent
- Experience in the development, management, co-ordination of staff and services
- Experience of liaising with other disciplines, agencies and providers to assess, deliver and monitor services for clients in inpatient and community settings
- Experience of teaching, training
- Experience of providing supervision and appraisal
- Previous experience in a leadership role
- Experience of undertaking audits
- Experience and proven track record of managing budgets
- Project Management of proven service development
Desirable
Person Specification
Qualifications
Essential
- Professional clinical knowledge acquired through MSc degree, or equivalent experience
- Specialist training, Management qualification to diploma level or equivalent experience
- Current professional registration with appropriate professional body
- BILD accredited physical intervention training or agreement to complete training on successful offer of employment
Experience
Essential
- Experience of NHS or Social Care management or equivalent
- Experience in the development, management, co-ordination of staff and services
- Experience of liaising with other disciplines, agencies and providers to assess, deliver and monitor services for clients in inpatient and community settings
- Experience of teaching, training
- Experience of providing supervision and appraisal
- Previous experience in a leadership role
- Experience of undertaking audits
- Experience and proven track record of managing budgets
- Project Management of proven service development
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
