Devon Partnership NHS Trust

Business Support Administrator

This job is now closed

Job summary

We are seeking a Band 3 Business Support Administrator for our Maternal Mental Health Service & Community Psychology team. This is an exciting opportunity to join our team of administrators and perinatal mental health professionals based across Devon.

Administration services underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic administration workforce is vital to the delivery of first class care.

The Community Perinatal Service has four teams all based in antenatal clinics and community mental health bases across Devon including - Exeter, Torbay, Ivybridge and Barnstaple.

The Perinatal Team is commissioned to work with women pre-conceptually, in pregnancy & postnatally where there are emotional wellbeing and/or mental health concerns. The aim is to promote wellbeing for women in the perinatal period and to ultimately improve outcomes for women, their babies and their families in the postnatal period.

We will consider full time and part time applications.

Main duties of the job

The post holder will provide comprehensive administrative support across the service. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. The post holder will have high standard of skills using Microsoft Office packages and experience of using bespoke IT systems.

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams across the Perinatal Service where appropriate. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

12 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata for part time

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9369-24-0545

Job locations

Wonford House

Dryden Road

Exeter

Devon

EX2 5AF

Maternity Unit Level 4

Torbay Hospital

Lowes Bridge, Torquay

TQ2 7AA

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Qualifications

Essential

NVQ3 in administration or equivalent level administrative knowledge and experience
GCSE English at Grade 4 or equivalent
Evidence of continuing professional and personal development

Desirable

RSA 3 Word Processing or equivalent level of experience in practice.
ECDL (European Computer Driving Licence).
Shorthand or Speedwriting

Experience

Essential

Excellent organisational skills
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook and Microsoft Teams
Working knowledge of a range of administrative procedures including diary management and arranging appointments
Experience or understanding of creating electronic records, electronic filing systems
Electronic data base management.
Ability to manage diverse workload whilst dealing with frequent interruptions
Ability to meet deadlines and to work under pressure
Exceptional organisational skills and ability to prioritise
Ability to work both independently and as part of a team
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
Knowledge of our business and how it supports patient care

Desirable

Experience of taking accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Previous experience of working in a Healthcare or Social Care administrative setting

Communication & Organisation Skills

Essential

Excellent interpersonal and communication skills both written and verbal
Able to deal confidentially and tactfully with people at all levels
Ability to take and convey clear messages
Experience in dealing with people in distress in a calm and confident manner
Ability to recognise when other communication aids may be needed
Willingness to embrace new ways of working/changes
Understanding and respect of confidentiality in the workplace
Advanced keyboard skills

Desirable

Experience of audio typing

Person Specification

Qualifications

Essential

NVQ3 in administration or equivalent level administrative knowledge and experience
GCSE English at Grade 4 or equivalent
Evidence of continuing professional and personal development

Desirable

RSA 3 Word Processing or equivalent level of experience in practice.
ECDL (European Computer Driving Licence).
Shorthand or Speedwriting

Experience

Essential

Excellent organisational skills
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook and Microsoft Teams
Working knowledge of a range of administrative procedures including diary management and arranging appointments
Experience or understanding of creating electronic records, electronic filing systems
Electronic data base management.
Ability to manage diverse workload whilst dealing with frequent interruptions
Ability to meet deadlines and to work under pressure
Exceptional organisational skills and ability to prioritise
Ability to work both independently and as part of a team
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
Knowledge of our business and how it supports patient care

Desirable

Experience of taking accurate formal and informal minutes
Demonstrate good numeracy and literacy skills
Previous experience of working in a Healthcare or Social Care administrative setting

Communication & Organisation Skills

Essential

Excellent interpersonal and communication skills both written and verbal
Able to deal confidentially and tactfully with people at all levels
Ability to take and convey clear messages
Experience in dealing with people in distress in a calm and confident manner
Ability to recognise when other communication aids may be needed
Willingness to embrace new ways of working/changes
Understanding and respect of confidentiality in the workplace
Advanced keyboard skills

Desirable

Experience of audio typing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.