Operations Manager

Devon Partnership NHS Trust

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Job summary

We are looking for an Operations Manager to join two teams in the Offender Personality Disorder (OPD) pathway in Devon.

OPD is a collection of services based primarily in prisons and probation where NHS and HMPPS staff work together to increase the wellbeing and reducing the risk of those screened into the pathway whilst improving the knowledge and attitudes of staff working with them.

The role is split across two services:

Outside the Box is an intervention service supporting those stuck in the system (eg reluctant to engage, multiple releases and recalls, repeated substance use). We offer individual and group interventions with a focus on the relational. This includes development of a shared formulation, pro-social groups (eg gardening, bee-keeping), psycho-educational groups (eg healthy self-esteem), skills groups (DBT skills) and more therapeutic groups (MBT).

Support to Succeed is a community-based service supporting probation practitioners through consultation, formulation and joint working and offering psychologically-informed intervention and risk management for those leaving prison who are anticipated to find the transition challenging. The service covers Devon with the exception of Plymouth. Staff are based across Devon probation offices, DPT sites, community centre and working from home.

The role is dynamic and challenging with lots of space given to supervision, reflective practice and opportunities for training in acknowledgement of how challenging this work can be.

Main duties of the job

*The job description and banding for this role are subject to job evaluation*

The base locations of this role will be atHMP Channings Wood, Probation offices (Exeter, Barnstaple, Torquay) & from home.

The post holder will have the opportunity to provide operational management, leadership, data expertise & support for the continued development and delivery of the service, working alongside both NHS, probation & prison staff.

You will be expected to carry out the line management of NHS staff as well as other managerial responsibilities. You will lead on tasks including recruitment, chairing team business meetings, organisation of large training events, ensuring the services meet targets set by commissioners, meeting with the finance team to monitor spending, & service evaluation/audit & data collection/analysis to inform quality improvement & the direction of the services. You will work closely with the clinical & operational leads to ensure that the services continue to grow & develop. You will be part of the leadership structure of the services.

We will support you to learn the skills you need to thrive in the role. We will offer you the training and development support you need to continue a fulfilling career. In return, you will need to be motivated, flexible and eager to learn.

You will work without direct supervision, so we are looking for someone confident & capable. You will prioritise tasks, and manage your own workload, providing support for your colleagues where required.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

24 April 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9369-24-0366

Job locations

HMP Channings Wood

Greenhill Lane, Denbury

Newton Abbot

TQ12 6DW

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details on this role.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details on this role.

Person Specification

Qualifications

Essential

Educated to post graduate level or willing to work towards or equivalent level of experience working in a relevant specialist area
Relevant management/professional qualification (BTEC HND in Business & Finance) or working towards.

Experience

Essential

Significant team management experience obtained in a variety of healthcare, criminal justice or similar settings, at band 6 equivalent or above.
Significant experience in prioritising and managing the work of a team or others.
Significant experience of motivating and engaging others in challenging situations to maintain progress towards goals.
Significant supervisory experience with clear evidence of effective people management.
skills including supervision, sickness management, performance, conduct issues and equality/diversity.
Demonstrates an understanding and experience of budget management and contract monitoring.
Experience in the training or development of others.

Knowledge

Essential

Knowledge of management and quality improvement processes
Understanding of confidentiality and Data Protection / Freedom of information issues.
Demonstrates the ability to work constructively with people across the organisation and with relevant external partners, engendering confidence in others.
Confident in presenting complex information to varied audiences.
Able to demonstrate a strong commitment to equal opportunities and fair access and the development of staff in the department and throughout the organisation.
Innovator and decision-maker with the ability to communicate new and controversial ideas.
Good team player.
Able to establish credibility and good relationships with internal management and staff including managers, clinicians, other professionals, service users and carers, and representatives of external agencies and partners and manage those relations with sensitivity and diplomacy.
Ability to deal effectively with a wide range of personnel based inside and outside the Trust.

Additional Criteria

Essential

Will require prison vetting prior to start date being issued.
Able to demonstrate personal resilience in the face of change.

Person Specification

Qualifications

Essential

Educated to post graduate level or willing to work towards or equivalent level of experience working in a relevant specialist area
Relevant management/professional qualification (BTEC HND in Business & Finance) or working towards.

Experience

Essential

Significant team management experience obtained in a variety of healthcare, criminal justice or similar settings, at band 6 equivalent or above.
Significant experience in prioritising and managing the work of a team or others.
Significant experience of motivating and engaging others in challenging situations to maintain progress towards goals.
Significant supervisory experience with clear evidence of effective people management.
skills including supervision, sickness management, performance, conduct issues and equality/diversity.
Demonstrates an understanding and experience of budget management and contract monitoring.
Experience in the training or development of others.

Knowledge

Essential

Knowledge of management and quality improvement processes
Understanding of confidentiality and Data Protection / Freedom of information issues.
Demonstrates the ability to work constructively with people across the organisation and with relevant external partners, engendering confidence in others.
Confident in presenting complex information to varied audiences.
Able to demonstrate a strong commitment to equal opportunities and fair access and the development of staff in the department and throughout the organisation.
Innovator and decision-maker with the ability to communicate new and controversial ideas.
Good team player.
Able to establish credibility and good relationships with internal management and staff including managers, clinicians, other professionals, service users and carers, and representatives of external agencies and partners and manage those relations with sensitivity and diplomacy.
Ability to deal effectively with a wide range of personnel based inside and outside the Trust.

Additional Criteria

Essential

Will require prison vetting prior to start date being issued.
Able to demonstrate personal resilience in the face of change.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.