Job responsibilities
Communication and Working Relationship Skills
Work closely with key external personnel including, Police, Social Services provision, Housing, Voluntary and non-statutory agencies and a wider Health and Social Care Community ensuring staff are fully briefed, know and understand the processes and are able to move service users appropriately through the service
Communicate complex and sensitive information with patients, carers and relatives to explain and discuss clinical issues and treatments. Use de-escalation techniques for dealing with clients with learning disabilities who may be hostile or antagonistic in their presentation
Work collaboratively with safeguarding teams across Devon and Torbay
Ensure close liaison with primary health care staff and commissioning colleagues regarding referral criteria into the services and quality standards, and ensure KPI targets are met
Liaise and link with professional stakeholder groups, service providers and agencies to develop mutually helpful working relationships
Act as a point of contact for multi agencies seeking information about the team, or wanting to refer to it
Present information, some of which may be contentious, to staff groups, service user groups, carers groups and other stakeholders using a range of techniques and media.
Co-ordinate and investigate complaints and grievances and identify performance management issues taking remedial action as necessary and ensuring that any management lessons learned are identified and disseminated to teams
Ensure that any learning from SUIs and RCAs is identified, disseminated and where necessary put into practice
Develop and maintain relationships with key local service providers at all levels to support innovative service development, early detection and relapse prevention
Develop working links with other agencies to support the growth of partnership and joint work, particularly with mental health teams, inpatient services and primary health care services.
Analytical and Judgemental Skills
Assess and advise accordingly on issues surrounding the complex needs of people with learning disabilities
Identify existing/potential barriers in accessing mainstream health services for people with a learning disability, and promote initiatives to overcome these barriers.
Support the development of community based solutions and care packages to avoid admission to or facilitate timely discharge from inpatient settings, liaising and working with the ward based and community based Psychiatric, mental health teams, primary care, social care and commissioning colleagues.
Consider complex facts or situations, requiring analysis, interpretation and comparison of a range of options
Ensure MDT use an evidence based holistic and systemic approach to assessment and intervention that enables a person to remain at the centre of their care planning
Participate and co-ordinating effective risk taking and risk management strategies for individuals, services and corporately for the MDT
Planning and Organisational Skills
Manage/organise referral processes to ensure appropriate referrals are allocated within the Team and staff are deployed accordingly
Plans delivery of specialist learning disability care, allocation and deployment of staff, coordinates multi agency activities
Chair blue light meetings for people at risk of hospital admission
Co-ordinate MDT team response to presenting crisis and co-ordinate interagency core group meetings as required
Support team colleagues in the co-ordination of interim multi-disciplinary intervention strategies during periods of crisis to manage the risks presented to the individual, their support service and the wider community
Support the development and maintenance of multidisciplinary and interagency core groups that work together to produce shared complex assessment strategies
Actively participate in multi-agency forums ensuring that the development and delivery of integrated local services is in line with local need.
Ensure that service delivery is delivered in accordance with operational policy, agreed quality standards, performance standards and any service level agreements
Pro-actively lead on business continuity within the team, working with other managers to ensure that there is a robust plan for the service that links in with the Trusts Major Incident Plan.
Ensure adequate staff cover to provide safe and effective practice
Support and enable mainstream health services to make reasonable adjustments with their care delivery for people with learning disabilities
Responsibility for Patient/Client Care, Treatment and Therapy
Promote and develop high standards of clinical care in accordance with NICE guidance
To carry a caseload that reflects the professional expertise of the post-holder
Assesses, develops and implements care programmes. Provides highly specialist advice.
Responsibility for delivery of a service for a geographical area
Monitor, evaluate and action plan team members with regard to their clinical performance, care plans and caseload management
Implement a formal and active system of caseload review and caseload management that will enable achievement of local and national targets
Be responsible for maintaining clinical governance standards within the MDT as DPT policy
Have an ongoing awareness of complex clinical risk situations within the team and advise/support clinicians on actions to be taken to respond to risk
Review all incident reports and complete serious incident reports when required
When required chair meetings relating to clinical management of individual clients where high levels of risk are involved
Attend other meetings relating to risk management where MDT is involved and other agencies have a statutory role as chair
Ensure that appropriate action is taken to safeguarding adults. This will include providing and receiving highly complex and sensitive information in relation to safeguarding adults, and implementing relevant care plans
Contribute to the development of specialised strategies, tools and interventions to reflect the changes in research and best practice to inform client care.
Contribute to review and development of assessment and treatment pathways for referrals to the MDT according to changing national and local policy
Contribute/advise on the development of care pathways within mainstream services to help them create reasonable adjustments
Responsibility for Policy and Service Development Implementation
Undertake audit relevant to service to help identify improvements in service delivery
Assist team and individuals to negotiate changes in practice required to meet needs of clients and ongoing service developments
Implement policies and propose changes to practices and procedures for own area
Participate in the maintenance of current services and future developments within the locality e.g. Service and care Pathway development
Participates in working groups to help develop new policies for learning disability services which impact beyond own work area
Initiate service developments and project to help plan provision of local services in conjunction with the learning disability senior manager
Monitoring and develop MDT practice following untoward incidents and hostile engagements
Responsibility for Finance, Equipment and Other Resources
Authorised signatory and budget holder for team
Manage team budget effectively ensuring resources are used according to priority and in line with budgetary policy and best value
Manage staffing budget and vacancies in line with DPT policy and recruitment plan.
Responsibility for Human Resources e.g. Supervision, training, HR advice and Management
Lead and operationally manage a team of staff ensuring that they operate within DPT policies and procedures
Manage the overall day to day work load of the team dealing with staff and performance issues as necessary.
Monitoring and managing sickness, expense claims, Health Roster for leave requests
Recruit and select staff for the MDT, ensure that all new staff receive local induction programme and have an identified supervisor or mentor
Ensure implementation of appropriate management and clinical supervision arrangements for all staff in the team
Ensure completion of all PDRs to support staff development
Contribute to, and lead where applicable, the design and implementation of effective workforce planning and development
Facilitate, co-ordinate and monitor all operational aspects of the activities carried out by MDT
Be responsible for ensuring the maintenance of health & safety standards within the MDT as per DPT policy
Arrange within the team to support learners including the updating of profession specific training within the team to the required standard to fulfil this role
To convene and chair multidisciplinary team meetings where necessary
Monitoring that practice reflects the clinical process, operational policy, professional codes of conduct and meets compliance standards as per CQC requirements
Work alongside other professionals, parents and service providers to create training packages that develop skills needed to deliver positive and proactive support to people with a learning disability
Ensure staff receive appropriate supervision and provide a high quality service, whilst maintaining training in accordance with DPT policy and PDRs/Appraisals are personalised
Be responsible for the performance management of staff including reviewing incidents and complaints to ascertain and implement learning points
See full job description attached for remaining KPI's
