Devon Partnership NHS Trust

Business Support Administrator

This job is now closed

Job summary

We are seeking an enthusiastic and experienced administrator who enjoys working as part of a team and can demonstrate a commitment to delivering a high-quality administration support in an efficient and timely manner.

Our administrators are a vital part of our team, with a large number of services across the county we literally couldnt provide high-quality care without them; and thats where you come in. If you have good keyboard, administration and computer skills along with a good telephone manner and enjoy liaising between team members and services in a busy environment, then this is the opportunity for you.

Main duties of the job

This role is interesting and varied. The post-holder will be responsible for processing referrals, generating letters, taking phone calls from clients and external providers, uploading and updating patient records, servicing team-level meetings and other adhoc duties.

We are looking to recruit somebody who has:

Efficient manner

Friendly, approachable and able to build positive relationships

Strong organisation, interpersonal and communication skills

Strong initiative and adaptability

Able to cope with unexpected changes in routine

Motivated with good attention to detail

Able to work independently and as part of a team

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

25 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9369-24-0230

Job locations

The West of England Specialist Gender Identity Clinic

The Laurels, 11 - 15 Dix's Field

Exeter

Devon

EX1 1QA

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Previous experience of working in a Healthcare or Social Care administrative setting

Desirable

Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice.
NVQ3 in administration or equivalent level administrative knowledge and experience.
GCSE English or equivalent
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence).
Shorthand or Speedwriting

Person Specification

Experience

Essential

Excellent organisational skills.
Ability to prioritise workload and adapt to change when required
Previous experience of working within an administrative or secretarial team
Experience of dealing with confidential and complex information
Previous experience of working in a Healthcare or Social Care administrative setting

Desirable

Ability to take accurate formal and informal minutes
Demonstrate good numeracy and literacy skills

Qualifications

Essential

RSA 3 Word Processing or equivalent level of experience in practice.
NVQ3 in administration or equivalent level administrative knowledge and experience.
GCSE English or equivalent
Evidence of continuing professional and personal development

Desirable

ECDL (European Computer Driving Licence).
Shorthand or Speedwriting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.