Clinical Service Manager for Vocational Services

Job description

Job responsibilities

Duties and Responsibilities

Communication and Working Relationship Skills.

Ensure effective multi-disciplinary team communication and facilitate a multi- professional and multi-agency approach.

Establish and maintain effective working relationships with both internal and external stakeholders.

The Clinical Services Manager will be required to provide and receive highly complex/sensitive information and data which they will need to share with a wide range of stakeholders. The post holder will require developed persuasive and motivational skills.

The Clinical Services Manager should be able to demonstrate good communication, written, verbal and presentation skills. Also, the post holder should be able to demonstrate good negotiating skills in what may be difficult, sometimes confrontational, situations. Role model excellent clinical practice. Be visible, accessible and approachable to all people who use and work within the service.

Analytical and Judgemental Skills

The post holder will be required to analyse and interpret a wide range of information from a variety of sources and design, implement and monitor action plans based on the analysis.

The management of risk is an integral part of the role with decisions needing to be made on risk assessment basis.

The post holder will be required to analyse and make judgements on completing and conflicting demands and formulate actions to ensure that the service is delivered and resourced effectively.

Planning and Organisational Skills

To participate in Trust wide projects, development and change processes as required.

Ensure that services provide and facilitate educational and clinical experiences for all staff including pre and post registration for all professions.

The Clinical Services Manager has joint responsibility for convening and leading meetings and initiatives to ensure provision of coherent and well managed local delivery units of care.

The Clinical Services Manager will be required to jointly plan and organise a range of activities in support of the implementation of the local delivery units service model.

This will require the formulation, implementation and monitoring of the plan.

Ensure compliance with commissioning standards, including payment by results, and the development of clinical pathways.

To ensure that the whole workforce are efficiently deployed to deliver services safely and effectively through workforce planning and development.

Responsibility for Patient/Client Care, Treatment and Therapy

Ensure that the work of the clinical staff is to the highest standards of evidence based practice.

To ensure holistic assessment and treatment provision across the urgent care function including risk assessment, care planning and review. Effective monitoring and quality assurance process must be developed and acted upon.

To be responsible for the delivery of the highest standards of patient care and treatment in keeping with standards set out in NICE Guidelines/National Documents.

Determine a therapeutic programme of care that is evidence based and meets the needs of the people who use our services

Ensure a clean well maintained environment for care

Work in partnership with Infection Control Teams to ensure best practice in infection control is adhered to.

Ensure systems are in place that promote recovery, health and well-being

Ensure that the physical health needs of people using services are assessed and appropriately supported and appropriate treatment plans are in place and regularly reviewed

Responsibility for Policy and Service Development Implementation

Working as an integral part of the Local Delivery Unit (LDU) Management Team across functions for an all age adult service (N.B this is dependent on LDU configuration) to: -

Implement and monitor clinical policy

Develop and implement ward based training and development packages

Strengthen clinical and professional leadership within areas of their responsibility.

Develop and strengthen communication processes internally and externally

Implement performance management arrangements.

Implement quality and safety arrangements

Work with staff to embed a recovery and/or wellness focus. Ensure compliance with commissioning standards, including payment by results, and the development of clinical pathways

The Clinical Services Manager will be required to lead, advise and support the planning and implementation of a range of new ways of working and service models.

The post holder will develop and implement policies for the directorate and ensure implementation through the local delivery units.

Ensure that the outcomes of service delivery are measured and improvement plans are developed as part of the LDU strategy

Responsibility for Finance, Equipment and Other Resources

The Clinical Services Manager will have delegated responsibility and accountability as the budget holder for the Local Delivery Unit for their designated area. This will include budget setting.

The Clinical Services Manager will be responsible for prioritising the use of available resources to deliver the highest standards of care and offering best value for money.

The Clinical Services Manager will be required to analyse and interpret competing and conflicting demands on services to determine the effective use of physical and financial resources. This will involve monitoring performance indicators and trends so resources are effectively managed/allocated.

The Clinical Services Manager will be an authorised signatory for pay and non-pay expenditure and will ensure that controls are in place for budgets that are devolved or delegated to others.

Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management

To take performance management responsibility for vocational services.

To ensure appropriate professional advice is provided to all staff as required

Lead on the establishment, implementation and monitoring of standards of all professional care, devising and ensuring the quality improvement plans are developed implemented and monitored.

The post will provide visible clinical and managerial leadership and role model. Leadership will be based on implementing a culture of accessibility, support, open communication, mutual respect and effective challenge.

Provide supervision, appraisal and job planning in line with trust policy.

Contribute to the development of the mental health professions through the directorate and Trust professional structures, particularly in line with the potholders own profession and expertise.

To coordinate and deliver the workforce plan in line with directorate guidance. induction programme

Ensure recruitment and retention of staff is in line with Trust recruitment policy

The Clinical Services Manager is responsible for effective liaison and communication with staff groups and their Trades Union and Professional representatives in matters relating to the delivery of services by the local delivery units. The postholder will also take a lead in anticipating and resolving disputes though regular engagement, discussion and negotiation with the relevant staff and their representatives.

Management and leadership will also be delivered on the basis of:

Regular and planned supervision of direct reports

Regular formal appraisals in line with Trust policy

Agreed and regularly reviewed job planning.

A strong network of regular and informal communication and contacts at all levels.

Regular formal appraisals in line with Trust policy.

Compliance with Trust HR Policies and collective agreements with the staff side organisations and professional associations

The post holder will take responsibility for recruitment, selection, deployment and retention of staff and encourage innovative solutions for difficult to recruit to posts

Team dash boards including Monitor and CQINN targets

Accessible and visible role model for all staff and for the people using our services

Responsibility for Information Resources and Administrative Duties

The Clinical Services Manager is jointly responsible, within the local delivery units under his/her management, for ensuring compliance with Trust policies and the policies of Partner Authorities in respect of:

The inputting of data into appropriate computer based and paper systems.

The use of Care Records including compliance with Trust policies on confidentiality.

Analysis of information to provide workforce planning and service development

Local interagency agreements and protocols on the sharing of information.

The Data Protection Act and other legislation relating to the release of information

Responsibility for Research and Development

The postholder will be required to contribute to research and development projects as appropriate.

The post holder will have knowledge of audit tools to enable on-going evaluation of the service models.

Freedom to Act

The post holder will be required to make operational and tactical decisions for their service

Decisions will be made within the scope of existing policies and procedures however the post holder will need to interpret the policies to decide on appropriate action.

The post holder will be responsible for the overall performance of the service and therefore will be required to devise and implement actions plans based on their own analysis of management information

Any Other Specific Tasks Required

The postholder will be responsible for deputising fully for the Locality Manager as required and for carrying out such special duties or projects as may be determined by the Locality Manager, Directorate Manager, The Chief Executive or the Trust Board.

To participate in the On call rota as required.

All senior managers will hold a portfolio of responsibilities within the directorate and/or Trust (for example, this may include Safeguarding Lead, MAPPA, Referral Management). These will be identified and agreed through the appraisal and job planning process.

Professional Accountability

Adherence to the code of conduct relevant to the postholders own profession Development of non-qualified staff

Person Specification

Qualifications

Essential

• QUALIFICATIONS & TRAINING
• A professional mental health qualification eg RMN, Social Work Degree or equivalent, BSc/Diploma in OT, SROT, Chartered Clinical Psychologist, ENB 811/812 or CPN Degree.

Desirable

• Degree, or equivalent experience
• Post registered Qualification
• Mentorship qualification
• Postgraduate qualification

Experience

Essential

• Experience of NHS or Social Care management or equivalent.
• Experience in the assessment and formulation of Care Plans, Assessment and Monitoring of Patient Care Experience in the development, management, co-ordination of staff and services.
• Experience of liaising with other disciplines, agencies and providers to assess, deliver and monitor services for clients in an In Patient setting.
• Experience of teaching, training and/or professional Experience of providing supervision and appraisal Previous experience in a leadership role Experience of undertaking audits.
• Experience and proven track record of managing unit budgets Project Management of proven service development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Devon Partnership NHS Trust

Address

Wonford House

Dryden Road

Exeter

Devon

EX2 5AF

Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)