Job summary
Redhills House in Exeter offers a welcoming, safe and friendly environment for people who are experiencing a mental health crisis and who need a short period of intensive support away from home.
We are open 24/7 every day of the year.
Ourmain aim is to help you manage and resolve your crisis through assessment and treatment in a homely environment
Main duties of the job
The support worker will assist in the day to day running of the Crisis
House environment and will ensure that all service users maintain their
activities of daily living.
The support worker will be supervised by the Home Manager and will be
closely supported as necessary in the management of risks and the deteriorating
service user, by the Home Treatment team.
The support worker will have clear pathways of escalation and will work
within the bounds of existing DPT policies and procedures as required.
The Post Holder will be able to demonstrate excellent communication
skills with both services users, carers and organisations. You will be highly
motivated and display a good ability to work autonomously where possible.
The support workers will work with service users with the full range of
mental health diagnoses who find themselves in a crisis and access Redhills
House as an alternative to hospital. Working very closely with the Home
Treatment Team who provide clinical direction and support.
The support worker will be proactive in seeking out the positive support
networks available in the community for each individual which may help them in
their recovery.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
To
be fully aware of each individuals recovery care plan and be involved in
clinical formulation and delivery of individuals recovery care plans.
Supporting
service users to maintain their activities of daily living needs and where
required supporting the provision of food, fluids and basic care needs.
Participation
in the delivery of therapeutic interventions, - assisting / facilitating in the
running of group and individual 1-1 activities, offering time in positive
activity and engagement.
To
provide support with daily living skills.
Be able to recognise
signs of abuse and know procedures they need to follow to escalate their
concerns.
To work with carers and families in the development of support plans and
onward care and to advocate for the views of both the service users and carers
in support planning.
To
observe, report and record any changes in the service users physical/mental
health and behaviour and to effectively escalate concerns as appropriate.
To be aware of community resources and facilitate the appropriate
referral of service users to those best able to help them and to assist in
updating team knowledge of community resources.
Provide
practical support to individuals and their carers.
To
maintain the dignity and well-being of individuals and their carers at all
times.
Assisting
in the monitoring of patient nutritional needs.
To
assist individuals to gain access to resources including benefits and welfare
rights.
Participating
in Crisis House Team meetings and discussions.
Keep
accurate records of interventions and care provided as identified in patient
care plans.
Promptly report any difficulties encountered whilst
implementing agreed care plans to the House Manager / Home Treatment Team and
be able to report both verbally and in written form against progress of care
plans.
Job description
Job responsibilities
To
be fully aware of each individuals recovery care plan and be involved in
clinical formulation and delivery of individuals recovery care plans.
Supporting
service users to maintain their activities of daily living needs and where
required supporting the provision of food, fluids and basic care needs.
Participation
in the delivery of therapeutic interventions, - assisting / facilitating in the
running of group and individual 1-1 activities, offering time in positive
activity and engagement.
To
provide support with daily living skills.
Be able to recognise
signs of abuse and know procedures they need to follow to escalate their
concerns.
To work with carers and families in the development of support plans and
onward care and to advocate for the views of both the service users and carers
in support planning.
To
observe, report and record any changes in the service users physical/mental
health and behaviour and to effectively escalate concerns as appropriate.
To be aware of community resources and facilitate the appropriate
referral of service users to those best able to help them and to assist in
updating team knowledge of community resources.
Provide
practical support to individuals and their carers.
To
maintain the dignity and well-being of individuals and their carers at all
times.
Assisting
in the monitoring of patient nutritional needs.
To
assist individuals to gain access to resources including benefits and welfare
rights.
Participating
in Crisis House Team meetings and discussions.
Keep
accurate records of interventions and care provided as identified in patient
care plans.
Promptly report any difficulties encountered whilst
implementing agreed care plans to the House Manager / Home Treatment Team and
be able to report both verbally and in written form against progress of care
plans.
Person Specification
Qualifications
Essential
- Basic Education
- NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
- If equivalent qualification is not already obtained, to complete QCF Level 3 in Health and Social Care within 12 months of commencing employment.
- Other evidence of training or development relevant to working within mental health settings.
- Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services
- Previous care experience with people who have Mental Health difficulties.
- Knowledge of mental health and a basic understanding of physical health presentations.
- Awareness of safeguarding principles
- Demonstrate an ability to make and sustain professional therapeutic relationships
- Good communication and listening skills
- Ability to work with people in a group and individual basis
- Good written communication.
- Able to work in a team effectively
- Demonstrate an ability and awareness to maintain personal boundaries
- Problem solving skills
- Able to plan work, time management, completing records and recording observations etc.
- To take leadership and direction from qualified staff.
- To participate in unsupervised tasks and provide accurate feedback to relevant parties
- To demonstrate an ability to provide practical support with daily living activities, and physically perform nursing duties.
- To be able to respond promptly to physical and mental health emergencies, be able to think quickly and deal with situations in a calm and sensible manner.
- To be self-motivated
- Able to work changing shift patterns as required
- To be maintain confidentiality, empathy, compassion and patience, towards individuals with mental health illness.
- To maintain professionalism at all times.
- To be patient and tolerant in challenging situations.
- A *Standard / Enhanced CRB Check will be required for this role.
Desirable
Person Specification
Qualifications
Essential
- Basic Education
- NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
- If equivalent qualification is not already obtained, to complete QCF Level 3 in Health and Social Care within 12 months of commencing employment.
- Other evidence of training or development relevant to working within mental health settings.
- Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services
- Previous care experience with people who have Mental Health difficulties.
- Knowledge of mental health and a basic understanding of physical health presentations.
- Awareness of safeguarding principles
- Demonstrate an ability to make and sustain professional therapeutic relationships
- Good communication and listening skills
- Ability to work with people in a group and individual basis
- Good written communication.
- Able to work in a team effectively
- Demonstrate an ability and awareness to maintain personal boundaries
- Problem solving skills
- Able to plan work, time management, completing records and recording observations etc.
- To take leadership and direction from qualified staff.
- To participate in unsupervised tasks and provide accurate feedback to relevant parties
- To demonstrate an ability to provide practical support with daily living activities, and physically perform nursing duties.
- To be able to respond promptly to physical and mental health emergencies, be able to think quickly and deal with situations in a calm and sensible manner.
- To be self-motivated
- Able to work changing shift patterns as required
- To be maintain confidentiality, empathy, compassion and patience, towards individuals with mental health illness.
- To maintain professionalism at all times.
- To be patient and tolerant in challenging situations.
- A *Standard / Enhanced CRB Check will be required for this role.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
