Job summary
The Access and
First Response Service are delighted to be able to offer a Level 3 Business
Administration Apprenticeship whilst working as a Business Support
Administrator within our service.To be eligible for this Apprenticeship you will need to
have a substantive contract with First Response working at least 30 hours per
week. The apprenticeship gives you one day per week out of your normal working
pattern to meet the 20% off the job learning requirement.
More information is as follows
What qualifications
will you achieve?
-
Level 3 Diploma for the Business Administrator
End Point Assessment
-
If required, Functional skills
(English and Maths at level 2 ) please note this must be achieved prior
to taking the end point assessment and must be studied in own time)
Training Provider(s)
- Exeter College
- Petroc College Tiverton & Barnstable Campus
- Other providers may be available on request
If you have any further questions, please email monterey.may@nhs.net
Main duties of the job
Key Responsibilities include:
- Work within an administration team supporting teams within a healthcare service
- Comprehensive diary management
- Meetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records
- Support the manager and team by ensuring that records are up to date on all staffing and patient systems and that items are dealt with quickly and efficiently on finance systems.
Entry /Eligibility Criteria
- Employed for a minimum of 30 hours a week by the Trust on a substantial contract and undertaking a relevant job role
- Due to the current Government eligibility criteria for Government funded apprenticeship schemes, we are currently only able to accept applications from candidates who have been resident in the UK for the last 3 years, and who are not already in any form of Government funded education.
- If internal, Managers approval
Duration
- 18 months from induction date to EPA gateway
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Job Purpose
Administration services underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic administration workforce is vital to the delivery of first class care.
To provide comprehensive administrative support to a manager/assigned team. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. The post holder will have high standard of skills using Microsoft Office packages and experience of using bespoke IT systems. The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes.
They will need to be able to work within a team effectively and share work streams where appropriate. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.
This job description describes the role that an apprentice will be working towards during the training period.
Supervision and support (direct and indirect) will be provided or available to you during all tasks, with progression being dependant on the completion of set objectives throughout the 18 months. This will enable the apprentice to work within the organisation to gain confidence, experience and build a portfolio of evidence for apprenticeship accreditation.
Duties and Responsibilities
Key Responsibilities include:
- Work within an administration team supporting teams within a healthcare service
- Comprehensive diary management
- Meetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records
- Support the manager and team by ensuring that records are up to date on all staffing and patient systems and that items are dealt with quickly and efficiently on finance systems.
Profile:
- Excellent planning and organisation skills
- Excellent written and verbal communication skills
- Excellent attention to detail
- Professional telephone manner
- Collegiate approach and diligent
- Take pride in work and consistently strive to produce work of the highest standard
- Seek to deliver the best possible outcome rather than just the task at hand
- Work in partnership with the associated team to understand their needs and priorities (which may change depending on workload)
- Excellent time management skills
- Experience of prioritising a varied and busy workload
- Experience of working under pressure with the ability to work to and achieve deadlines
The role will involve the development and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative practices.
Job description
Job responsibilities
Job Purpose
Administration services underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic administration workforce is vital to the delivery of first class care.
To provide comprehensive administrative support to a manager/assigned team. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. The post holder will have high standard of skills using Microsoft Office packages and experience of using bespoke IT systems. The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes.
They will need to be able to work within a team effectively and share work streams where appropriate. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.
This job description describes the role that an apprentice will be working towards during the training period.
Supervision and support (direct and indirect) will be provided or available to you during all tasks, with progression being dependant on the completion of set objectives throughout the 18 months. This will enable the apprentice to work within the organisation to gain confidence, experience and build a portfolio of evidence for apprenticeship accreditation.
Duties and Responsibilities
Key Responsibilities include:
- Work within an administration team supporting teams within a healthcare service
- Comprehensive diary management
- Meetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records
- Support the manager and team by ensuring that records are up to date on all staffing and patient systems and that items are dealt with quickly and efficiently on finance systems.
Profile:
- Excellent planning and organisation skills
- Excellent written and verbal communication skills
- Excellent attention to detail
- Professional telephone manner
- Collegiate approach and diligent
- Take pride in work and consistently strive to produce work of the highest standard
- Seek to deliver the best possible outcome rather than just the task at hand
- Work in partnership with the associated team to understand their needs and priorities (which may change depending on workload)
- Excellent time management skills
- Experience of prioritising a varied and busy workload
- Experience of working under pressure with the ability to work to and achieve deadlines
The role will involve the development and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative practices.
Person Specification
Experience
Essential
- Excellent organisational skills.
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Previous experience of working in a Healthcare or Social Care administrative setting
Desirable
- Ability to take accurate formal and informal minutes
- Demonstrate good numeracy and literacy skills
Knowledge
Essential
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments
- Experience or understanding of creating electronic records, electronic filing systems
- Electronic data base management.
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- Knowledge of our business and how it supports patient care
Qualifications
Essential
- Educated to GCSE grade C/4 or functional skills at level 2 (prerequisite required for the apprenticeship)
- Commitment to undertake the Business Administration level 3 Apprenticeship within the contract of employment
Desirable
- BCS level 3 certificate in IT User Skills (ICDL Advanced) (ITQ)
- ICDL (previously ECDL - European Computer Driving Licence) or equivalent
Skills
Essential
- Excellent interpersonal and communication skills both written and verbal
- Able to deal confidentially and tactfully with people at all levels.
- Ability to take and convey clear messages
- Experience in dealing with people in distress in a calm and confident manner
- Ability to recognise when other communication aids may be needed.
- Willingness to embrace new ways of working/changes
- Understanding and respect of confidentiality in the workplace.
- Ability to work under pressure
- Able to plan, organise, prioritise, coordinate and work flexibly.
- Ability to exercise initiative operating within procedural guidelines.
- Ability to work without direct supervision on a day to day basis.
- Attention to detail/quality
- Able to deal with difficult situations
- Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision
- Plan and prioritise own workload, ability to meet deadlines and work under pressure
Person Specification
Experience
Essential
- Excellent organisational skills.
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Previous experience of working in a Healthcare or Social Care administrative setting
Desirable
- Ability to take accurate formal and informal minutes
- Demonstrate good numeracy and literacy skills
Knowledge
Essential
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments
- Experience or understanding of creating electronic records, electronic filing systems
- Electronic data base management.
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- Knowledge of our business and how it supports patient care
Qualifications
Essential
- Educated to GCSE grade C/4 or functional skills at level 2 (prerequisite required for the apprenticeship)
- Commitment to undertake the Business Administration level 3 Apprenticeship within the contract of employment
Desirable
- BCS level 3 certificate in IT User Skills (ICDL Advanced) (ITQ)
- ICDL (previously ECDL - European Computer Driving Licence) or equivalent
Skills
Essential
- Excellent interpersonal and communication skills both written and verbal
- Able to deal confidentially and tactfully with people at all levels.
- Ability to take and convey clear messages
- Experience in dealing with people in distress in a calm and confident manner
- Ability to recognise when other communication aids may be needed.
- Willingness to embrace new ways of working/changes
- Understanding and respect of confidentiality in the workplace.
- Ability to work under pressure
- Able to plan, organise, prioritise, coordinate and work flexibly.
- Ability to exercise initiative operating within procedural guidelines.
- Ability to work without direct supervision on a day to day basis.
- Attention to detail/quality
- Able to deal with difficult situations
- Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision
- Plan and prioritise own workload, ability to meet deadlines and work under pressure
