Job summary
Child and Family Health Devon (CFHD) is thrilled to
announce an exciting opportunity for a dynamic and dedicated individual to join
our team as a permanent Band 8b Service Manager for the Mental Health Support
Team (MHST). In this pivotal role, you will oversee the MHST service, working
collaboratively with the CFHD Heads of Service to drive operational excellence.
We are seeking an enthusiastic and resilient professional
with exceptional operational skills and experience. As the Band 8b Service
Manager for MHST, you will play a crucial role in ensuring the timely and
effective response of the service to meet the mental health needs of children,
young people, and families. Your outstanding communication skills, coupled with
a compassionate focus on improving mental health services, will be essential in
leading through change and piloting new innovations across Devon.
Working closely with CFHD clinical leads, you will bring
your operational expertise to supervise and manage the team. Your role will
involve fostering a collaborative environment, where operational management,
leadership, and a commitment to outstanding care are paramount. Remaining calm
and compassionate under pressure, you will have a keen eye for data and a
strong focus on performance improvement.
Main duties of the job
We are looking for an individual who enjoys operational management, thrives in collaboration, and possesses strong leadership skills. The ability to work autonomously and set the pace when needed is essential. This role comes at a transformative period for CFHD, involving re-design, development, and growth. Therefore, experience in leading services through change while keeping the well-being of children and young people at the forefront is crucial.
The successful candidate will be based at one of our CFHD sites, including Barnstaple, Tiverton, Exeter, Dartington, or Torbay. While there is an expectation of being on-site with the team for part of the time, we recognize the importance of flexibility and can support some remote working as part of your job plan.
Join us in this exciting journey as we continue to innovate, grow, and make a positive impact on the mental health and well-being of children and young people in Devon. Apply now to be a part of our dedicated team shaping the future of mental health support.
About us
About Children and Family Health Devon (CFHD)
Children
and Family Health Devon is a system-wide service that delivers an integrated,
coordinated support model which wraps around the child, young person and
family. It has been specifically
designed to respond to all elements of the commissioners strategy and
specification along with the vision and strategic direction of the STP. It builds on our strong relationships across
education, health, social care and voluntary sector services in Devon, and,
most importantly, it has been developed and refined in partnership with
children, young people and their families/carers.
Children
and Family Health Devon is part of an Alliance that is unique and brings
together leading providers of adult and childrens community, acute and
mental health services in Devon:
Torbay and South Devon FT
Devon Partnership NHS Trust
Successful applicants will be employed
by Devon Partnership Trust
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally.
Job description
Job responsibilities
To deputise
for the Heads of Pathways and have shared responsibility for the mobilisation
and operational leadership, management, quality, staff, finances and
performance of nominated service areas, focussed on delivering transformational
change and service level improvements. Typically, these teams will include medical,
nursing, AHP and clinical leads. To significantly contribute to the overall
Children and Family Health Devon (CFHD) strategy/policy to ensure that the
service delivers its quality, people, finance and performance objectives. To
provide strong operational leadership across an integrated provision of care
delivering on the effective management of demand and capacity and ensuring
appropriate processes are embedded to deliver outstanding care to children and
young people in Devon.
Within this
role the post holder will:
Provide leadership management within specific
areas and pathways of care.
To operate as a senior member of the senior
leadership team within Children and Family health Devon (CFHD) and contribute
to the senior manager out of hours on call duty system.
Ensure the effective and efficient delivery of
care pathways through the service including triage, assessment, treatment, and
discharge of children and young people across a range of care pathways.
Work in partnership with the clinical lead,
operational leads and other clinical leaders, to maintain a culture within the
service of excellence in clinical standards and safety.
Operate as a senior leader within the
multi-agency network of childrens services in Devon and Torbay to ensure the
service is delivered as part of an integrated system of care to improve health
outcomes for Devon and Torbay children and young people.
Ensure the transformational service model is
delivered to meet key performance targets as outlined in the Outcomes
Framework.
To ensure a culture where children, young people
and their families/carers and the public are involved in the decision-making
processes of services and in the wider context of the Alliance
To participate in all discussions and
decision-making processes that relate to the strategic plans, liaising closely
with, and ensuring these augments with the Alliance.
To promote patient and public involvement in all
areas of responsibility
Ownership of system relationships with
commissioners, STP and other community partners. Oversee the provision of a
range of early help/light touch interventions across pathways such as emotional
health and well-being, sensory issues, positive behavioural support.
To collaborate effectively with patients/service
users/carers, health and care economy partners, and other key stakeholder
groups about the performance and delivery of the alliance and future plans.
Attend, participate and chair relevant meetings
with the ability to present information in a range of formats, adapting
communication to meet the needs of others.
To ensure that children and young people get heard,
get support and get on.
To ensure that services are of high quality and
continual PDSA (Plan, Do, Study, Act) processes are in place for continual
review and improvement.
To act up for the Managing Partner where required.
Job description
Job responsibilities
To deputise
for the Heads of Pathways and have shared responsibility for the mobilisation
and operational leadership, management, quality, staff, finances and
performance of nominated service areas, focussed on delivering transformational
change and service level improvements. Typically, these teams will include medical,
nursing, AHP and clinical leads. To significantly contribute to the overall
Children and Family Health Devon (CFHD) strategy/policy to ensure that the
service delivers its quality, people, finance and performance objectives. To
provide strong operational leadership across an integrated provision of care
delivering on the effective management of demand and capacity and ensuring
appropriate processes are embedded to deliver outstanding care to children and
young people in Devon.
Within this
role the post holder will:
Provide leadership management within specific
areas and pathways of care.
To operate as a senior member of the senior
leadership team within Children and Family health Devon (CFHD) and contribute
to the senior manager out of hours on call duty system.
Ensure the effective and efficient delivery of
care pathways through the service including triage, assessment, treatment, and
discharge of children and young people across a range of care pathways.
Work in partnership with the clinical lead,
operational leads and other clinical leaders, to maintain a culture within the
service of excellence in clinical standards and safety.
Operate as a senior leader within the
multi-agency network of childrens services in Devon and Torbay to ensure the
service is delivered as part of an integrated system of care to improve health
outcomes for Devon and Torbay children and young people.
Ensure the transformational service model is
delivered to meet key performance targets as outlined in the Outcomes
Framework.
To ensure a culture where children, young people
and their families/carers and the public are involved in the decision-making
processes of services and in the wider context of the Alliance
To participate in all discussions and
decision-making processes that relate to the strategic plans, liaising closely
with, and ensuring these augments with the Alliance.
To promote patient and public involvement in all
areas of responsibility
Ownership of system relationships with
commissioners, STP and other community partners. Oversee the provision of a
range of early help/light touch interventions across pathways such as emotional
health and well-being, sensory issues, positive behavioural support.
To collaborate effectively with patients/service
users/carers, health and care economy partners, and other key stakeholder
groups about the performance and delivery of the alliance and future plans.
Attend, participate and chair relevant meetings
with the ability to present information in a range of formats, adapting
communication to meet the needs of others.
To ensure that children and young people get heard,
get support and get on.
To ensure that services are of high quality and
continual PDSA (Plan, Do, Study, Act) processes are in place for continual
review and improvement.
To act up for the Managing Partner where required.
Person Specification
Experience
Essential
- Experience of working collaboratively with service users and their families/carers
- Working effectively within the local and national political environment
- Experience of working with a wide variety of childrens health needs, across the whole age range, reflecting all levels of clinical severity including maintaining a high degree of professionalism in the face of highly emotive and distressing problems and verbal abuse
- Experience of supervising and managing others, leading and managing multi-disciplinary teams and developing positive supervisory relationships with a range of professionals.
- Experience of safeguarding children and ensuring the safety of young people in partnership with other agencies as appropriate.
- Experience that evidences an ability to tend to diversity and work in a way that promotes anti-discriminatory practice
- Ability to build alliances and secure ownership of proposals across organisational boundaries
- Experience of senior/middle operational management of clinical teams in health or social care.
Desirable
- Track record of undertaking and completing significant projects
- Influencing, negotiating and interpersonal skills (relating to NHS Leadership Qualities Framework)
Abilities
Essential
- The post holder will contribute to the Out Of Hours rota
- Ability to manage, and support others to manage, stressful situations with resilience and self-awareness.
- Ability to think and plan strategically, tactically and creatively, and to prioritise work programmes in the face of competing demands.
- The ability to work as an autonomous senior staff member, to take on responsibility, make decisions under pressure and seek support as appropriate.
Qualifications
Essential
- Masters Degree level education or equivalent
- Registration with the relevant body (e.g. NMC, HCPC, BACP).
- A professional qualification relevant to Children
- (such as Social Work, Nursing, Clinical
- Psychology, Speech and Language Therapy, Occupational Therapy.)
-
- Leadership/management qualification or equivalent relevant experience in health or social care
Person Specification
Experience
Essential
- Experience of working collaboratively with service users and their families/carers
- Working effectively within the local and national political environment
- Experience of working with a wide variety of childrens health needs, across the whole age range, reflecting all levels of clinical severity including maintaining a high degree of professionalism in the face of highly emotive and distressing problems and verbal abuse
- Experience of supervising and managing others, leading and managing multi-disciplinary teams and developing positive supervisory relationships with a range of professionals.
- Experience of safeguarding children and ensuring the safety of young people in partnership with other agencies as appropriate.
- Experience that evidences an ability to tend to diversity and work in a way that promotes anti-discriminatory practice
- Ability to build alliances and secure ownership of proposals across organisational boundaries
- Experience of senior/middle operational management of clinical teams in health or social care.
Desirable
- Track record of undertaking and completing significant projects
- Influencing, negotiating and interpersonal skills (relating to NHS Leadership Qualities Framework)
Abilities
Essential
- The post holder will contribute to the Out Of Hours rota
- Ability to manage, and support others to manage, stressful situations with resilience and self-awareness.
- Ability to think and plan strategically, tactically and creatively, and to prioritise work programmes in the face of competing demands.
- The ability to work as an autonomous senior staff member, to take on responsibility, make decisions under pressure and seek support as appropriate.
Qualifications
Essential
- Masters Degree level education or equivalent
- Registration with the relevant body (e.g. NMC, HCPC, BACP).
- A professional qualification relevant to Children
- (such as Social Work, Nursing, Clinical
- Psychology, Speech and Language Therapy, Occupational Therapy.)
-
- Leadership/management qualification or equivalent relevant experience in health or social care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
