Job summary
Job summary
- Are you someone looking for a career in one of the UK's most respected mental health and learning disability trusts?
- Would you like to be part of a dedicated team committed to making a difference to peoples lives to enjoy a better future?
We are looking for Business Support Administrator to join the First Response team based at Wonford House in Exeter.
Devon Partnership NHS Trust First Response Service will provide the following services:
Access to 24/7 face-to-face community mental health assessments and short-term clinical interventions for people aged 18 years and over presenting with mental health crisis in Devon.
Devon Partnership NHS Trust is growing as we establish ourselves us as one of the leading providers of mental health services in the country.
Working as part of Devon Partnership NHS Trust, you will make a difference to peoples lives from the moment you start.
The post holder will be part of the Administration team within First Response and will help contribute towards the smooth running of the service.
This post is Monday to Friday 9-5.
Main duties of the job
The First Response Business Support Administrator will provide administration support to the First Response Service. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills.
The post holder will have high standard word processing skills and computer literacy. They will be required to maintain an up-to-date knowledge of Information Technology.
The post holder will need to meet deadlines, collate data, and maintain standards relating to administrative processes. They will need to be able to work within a team effectively; share work streams where appropriate; and support the processes and systems for this service.
The Business Support Administrator roles are -
- Order stationary and ensure the rooms in First Response are stocked
- Help to complete capture sheets to keep healthroster as up to date as possible
- Maintain different work on spreadsheets
- Minute meetings such as Team Meeting, Frequent callers and other adhoc meetings
- Work closely with the Business Administrator and Business Manager daily
- Assist clinicians on a daily basis
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Please find JD attached to the advert to find out more about the role of Business Support Administrator
Job description
Job responsibilities
Please find JD attached to the advert to find out more about the role of Business Support Administrator
Person Specification
Qualifications
Essential
- RSA 3 Word Processing or equivalent level of experience in practice.
- ECDL (European Computer Driving Licence).
- Shorthand or Speedwriting
- NVQ3 in administration or equivalent level administrative knowledge and experience GCSE English or equivalent
- Evidence of continuing professional and personal development
Skills
Essential
- Excellent interpersonal and communication skills both written and verbal
- Able to deal confidentially and tactfully with people at all levels.
- Ability to take and convey clear messages
- Experience in dealing with people in distress in a calm and confident manner
- Ability to recognise when other communication aids may be needed.
- Willingness to embrace new ways of working/changes
- Understanding and respect of confidentiality in the workplace.
- Ability to work under pressure
- Able to plan, organise, prioritise, coordinate and work flexibly.
- Ability to exercise initiative operating within procedural guidelines.
- Ability to work without direct supervision on a day to day basis.
- Attention to detail/quality
- Able to deal with difficult situations
- Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision
- Plan and prioritise own workload, ability to meet deadlines and work under pressure
Knowledge
Essential
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments
- Experience or understanding of creating electronic records, electronic filing systems
- Electronic data base management.
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- Knowledge of our business and how it supports patient care
Experience
Essential
- Excellent organisational skills.
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Ability to take accurate formal and informal minutes
- Demonstrate good numeracy and literacy skills
- Previous experience of working in a Healthcare or Social Care administrative setting
Person Specification
Qualifications
Essential
- RSA 3 Word Processing or equivalent level of experience in practice.
- ECDL (European Computer Driving Licence).
- Shorthand or Speedwriting
- NVQ3 in administration or equivalent level administrative knowledge and experience GCSE English or equivalent
- Evidence of continuing professional and personal development
Skills
Essential
- Excellent interpersonal and communication skills both written and verbal
- Able to deal confidentially and tactfully with people at all levels.
- Ability to take and convey clear messages
- Experience in dealing with people in distress in a calm and confident manner
- Ability to recognise when other communication aids may be needed.
- Willingness to embrace new ways of working/changes
- Understanding and respect of confidentiality in the workplace.
- Ability to work under pressure
- Able to plan, organise, prioritise, coordinate and work flexibly.
- Ability to exercise initiative operating within procedural guidelines.
- Ability to work without direct supervision on a day to day basis.
- Attention to detail/quality
- Able to deal with difficult situations
- Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision
- Plan and prioritise own workload, ability to meet deadlines and work under pressure
Knowledge
Essential
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments
- Experience or understanding of creating electronic records, electronic filing systems
- Electronic data base management.
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- Knowledge of our business and how it supports patient care
Experience
Essential
- Excellent organisational skills.
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Ability to take accurate formal and informal minutes
- Demonstrate good numeracy and literacy skills
- Previous experience of working in a Healthcare or Social Care administrative setting
