Job summary
The
Premises Team at Wonford House are looking for an enthusiastic, positive and
self-motivated individual who can work both independently and as part of our
Team. As part of this role you will need
to be warm, welcoming and hardworking across all aspects of the role, alternating
front desk duties at Wonford House to the back office duties to support the
wider team challenges.
The
role requires excellent telephone and face to face manners, a high standard of
written English and the ability to multi- task in a fast paced environment.
Excellent time management and records keeping skills are essential in this
position. They need to be a team player, and have good communication skills.
30 hours per week (0.8wte)
Main duties of the job
- Assisting with front of house reception duties and dealing with queries.
- General administrative support
- Communicate and liaise with a range of contacts including HR, employees, service users and Trust managers.
- Researching and reporting information
- Maintaining confidentiality and the security of records and documents where necessary
- Managing diaries
- Making and taking telephone calls
- Produce a variety of documents and maintain online systems
- Preparing text from notes
- Working effectively with others
- Storing, retrieving and archiving information
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
The Receptionist / Premises Support Assistant forms part of the Premises Management Team which deals with the running and central administration requirements of the building covering elements of both hard and soft services within facilities management. Part of the role will be to provide a high quality and effective reception and administrative support service within the team which promotes good customer service and effective working relationships.
The post holder will develop high levels of skills and knowledge associated with the service which can include the following:
- Assisting with front of house reception duties and dealing with queries.
- General administrative support
- Communicate and liaise with a range of contacts including HR, employees, service users and Trust managers.
- Researching and reporting information
- Maintaining confidentiality and the security of records and documents where necessary
- Managing diaries
- Making and taking telephone calls
- Produce a variety of documents and maintain online systems
- Preparing text from notes
- Working effectively with others
- Storing, retrieving and archiving information
The post holder has a key role in providing support across the full range of office and service activities and business processes, including the smooth running of the office environment, front of house functions, administrative and secretarial support to operational staff and the provision of relevant support, information and advice to Service and Senior Managers.
Job description
Job responsibilities
The Receptionist / Premises Support Assistant forms part of the Premises Management Team which deals with the running and central administration requirements of the building covering elements of both hard and soft services within facilities management. Part of the role will be to provide a high quality and effective reception and administrative support service within the team which promotes good customer service and effective working relationships.
The post holder will develop high levels of skills and knowledge associated with the service which can include the following:
- Assisting with front of house reception duties and dealing with queries.
- General administrative support
- Communicate and liaise with a range of contacts including HR, employees, service users and Trust managers.
- Researching and reporting information
- Maintaining confidentiality and the security of records and documents where necessary
- Managing diaries
- Making and taking telephone calls
- Produce a variety of documents and maintain online systems
- Preparing text from notes
- Working effectively with others
- Storing, retrieving and archiving information
The post holder has a key role in providing support across the full range of office and service activities and business processes, including the smooth running of the office environment, front of house functions, administrative and secretarial support to operational staff and the provision of relevant support, information and advice to Service and Senior Managers.
Person Specification
Knowledge
Essential
- General administrative duties.
- Operate switchboard/handle client phone calls and confident in doing so.
- Confident communicating with a wide variety of people.
Desirable
- Dealing with challenging behaviour.
Skills and Organisational Skills
Essential
- Good communication skills both written and verbal.
- Able to deal confidently and tactfully with people at all levels.
- Ability to work under pressure and prioritise workload.
- Able to plan, organise, prioritise, coordinate and work flexibly under own initiative.
- Able to meet deadlines and multi-task.
- Effective organisational skills.
- Adaptable in continuous change and able to learn quickly.
Experience
Essential
- Experience of working in a customer focused environment.
- Ability to work as part of a team but also capable of working without direct supervision.
- Understanding and respect of confidentiality in the workplace.
- Standard typing skills.
Desirable
- Previous reception and office experience.
- Previous public sector experience.
Qualifications
Essential
- Good level of general education (GCSE or equivalent).
- Basic IT skills to Microsoft Packages.
- Willingness to identify and take part in relevant self-development opportunities.
Personal Qualities
Essential
- Friendly and approachable manner.
- Ability to recognise and manage challenging situations in a calm and professional manner.
- Ability to recognise when other communication aids may be needed.
Other
Essential
- Able to travel between sites to cover if necessary.
- Willing to work flexible house when the need arises.
- Willing to undertake training.
- High standard of personal appearance.
- A *Standard / Enhanced CRB Check will be required for this role
Person Specification
Knowledge
Essential
- General administrative duties.
- Operate switchboard/handle client phone calls and confident in doing so.
- Confident communicating with a wide variety of people.
Desirable
- Dealing with challenging behaviour.
Skills and Organisational Skills
Essential
- Good communication skills both written and verbal.
- Able to deal confidently and tactfully with people at all levels.
- Ability to work under pressure and prioritise workload.
- Able to plan, organise, prioritise, coordinate and work flexibly under own initiative.
- Able to meet deadlines and multi-task.
- Effective organisational skills.
- Adaptable in continuous change and able to learn quickly.
Experience
Essential
- Experience of working in a customer focused environment.
- Ability to work as part of a team but also capable of working without direct supervision.
- Understanding and respect of confidentiality in the workplace.
- Standard typing skills.
Desirable
- Previous reception and office experience.
- Previous public sector experience.
Qualifications
Essential
- Good level of general education (GCSE or equivalent).
- Basic IT skills to Microsoft Packages.
- Willingness to identify and take part in relevant self-development opportunities.
Personal Qualities
Essential
- Friendly and approachable manner.
- Ability to recognise and manage challenging situations in a calm and professional manner.
- Ability to recognise when other communication aids may be needed.
Other
Essential
- Able to travel between sites to cover if necessary.
- Willing to work flexible house when the need arises.
- Willing to undertake training.
- High standard of personal appearance.
- A *Standard / Enhanced CRB Check will be required for this role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
