Devon Partnership NHS Trust

Expert by Experience Administrator (Devon Provider Collaborative)

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Job summary

An exciting opportunity has arisen for an enthusiastic Expert by Experience Administrator in Devon Partnership Trust (DPT), the lead provider in the Devon Mental Health, Learning Disabilities and Neurodiversity (MHLDN) Provider Collaborative.

In this role, you will be an integral part of the Collaborative leadership team. You will be supporting the Co-production Steering Group which consists of external Experts by Experience as well as colleagues in DPT, Livewell South West and Devon Mental Health Alliance. You will also be supporting the various groups and meetings which people with lived experience contribute to. These include the Expert Senate and Expert Reference Groups.

The Collaborative is committed to listening to and working with people with lived experience in order to improve services for the people of Devon.

The successful candidate will have experience of prioritising a varied and busy workload, both your own, and that of the team you will support.

You will also have experience of working under pressure with the ability to work to and achieve deadlines.

Main duties of the job

To provide comprehensive administration support to the Expert by Experience Lead (EbE Lead) and colleagues in the Devon Provider Collaborative leadership team. There will be an expectation for the post holder to be highly motivated, flexible and enthusiastic with excellent organisational skills. The post holder will provide high quality administration support and advice to EbE Lead and colleagues.

To support the EbE Lead and the external Experts by Experience (EbEs) by tracking and processing Expert by Experience (EbE) payment claim forms.

To provide support to the EbE Lead and finance colleagues by tracking spend on EbE activities against the allocated budget.

To provide administration support to the Expert Senate and Expert Reference Groups

The post holder will have word processing skills and computer literacy and will be required to maintain accurate data files and maintain up to date knowledge of information technology. You will be expected to work without direct supervision and manage your own workload.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Date posted

02 February 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year Pro Rata (33.75 hours per week)

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9369-23-0690

Job locations

Wonford House

Dryden Road

Exeter

Devon

EX2 5AF

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Person Specification

Qualifications

Essential

NVQ4 in administration or equivalent level administrative knowledge and experience
RSA 3 Word Processing or equivalent level of experience in practice.

Experience

Essential

Excellent organisational skills
Ability to prioritise workload and adapt to change when required
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes

Knowledge and skills

Essential

Advanced IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Advanced knowledge of a range of administrative procedures including diary management and arranging appointments
Excellent interpersonal and communication skills both written and verbal
Ability to work under pressure

Person Specification

Qualifications

Essential

NVQ4 in administration or equivalent level administrative knowledge and experience
RSA 3 Word Processing or equivalent level of experience in practice.

Experience

Essential

Excellent organisational skills
Ability to prioritise workload and adapt to change when required
Experience of dealing with confidential and complex information
Ability to take accurate formal and informal minutes

Knowledge and skills

Essential

Advanced IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
Advanced knowledge of a range of administrative procedures including diary management and arranging appointments
Excellent interpersonal and communication skills both written and verbal
Ability to work under pressure