Referral Co-ordinator
Devon Partnership NHS Trust
This job is now closed
Job summary
Good referrals underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic bed capacity administration workforce is vital to the delivery of first class care.
The post holder will be responsible for providing effective and efficient clerical and administrative support to make referrals to our external providers on behalf of our healthcare teams. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills.
The post holder will have high standard of skills using Microsoft Office packages and experience of using bespoke IT systems. The post holder will need to meet deadlines, collate data and maintain standards relating to referral processes. They will need to be able to work within a team effectively and share work streams where appropriate.
Main duties of the job
To be responsible for the coordination of administration of the patient pathway, from referral to admission, including transport where applicable in conjunction with service teams. To have a sound understanding of referral processes, targets, rules and procedures, and to work proactively to ensure that all targets are maintained. The post holder should provide a weekly update to senior managers so they are aware of any pathway delays or potential breaches of targets. To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored. To be responsible for making referrals and updating the IT systems To establish and maintain strong communication links with the clinical team, attending weekly meetings and referrals are managed in a clinically appropriate manner as guided by the team. To liaise with consultants and their teams to monitor referrals, making appropriate staff aware of any changes, including bed capacity team, Directorate Managers and On Call staff using the agreed protocols / shared files. Escalate potential breaches of waiting times or patient pathway bottlenecks to teams as appropriate. To use hospital information systems to record and review patient information of both clinical and non-clinical nature. To manage the transfer of patient information in line with the Trusts policies and procedures for patient records and clinic processes.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Date posted
14 September 2023
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 a year
Contract
Permanent
Working pattern
Full-time
Reference number
C9369-23-0669
Job locations
Wonford House
Dryden Road
Exeter
Devon
EX2 5AF
Employer details
Employer name
Devon Partnership NHS Trust
Address
Wonford House
Dryden Road
Exeter
Devon
EX2 5AF
Employer's website
https://www.dpt.nhs.uk/ (Opens in a new tab)
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