Job responsibilities
Communication
and Working Relationship Skills
Provides
relevant and timely specialist advice and guidance on functional and
information matters.
Work with members of the team and key
stakeholder to investigate the causes of any variance from plan/delivery
targets and contribute to the implementation of solutions.
Support
the development of internal and external communications where required by
regular contact with the teams, stakeholders and Communications team.
Responsible
for preparation of correspondence and complex papers, as directed by the System
Administrator or Senior Application Analyst.
Required
to maintain constructive relationships with a broad range of internal and
external stakeholders.
Participate
in relevant internal and external working groups/projects, services, and
initiatives which may be complex, sensitive, and contain contentious
information with the aim of providing information and analytical advice to the
teams.
Communicate
information, risks, issues and dependencies, including briefings and reports to
a range of internal and external staff.
Analytical
and Judgemental Skills
Receive
and obtain from users a range of information to assist analysis of problems or
situations, deciding a course of action by using protocol, procedure or other
decision support.
Update,
maintain, organise, gather and analyse information to evidence practice and to
assist prediction of future organisational and team demands.
Operate
risks and issues tracking mechanisms, following proactive resolution and
escalation processes.
Participate
in relevant meetings and providing information, advice and support where
requested.
Planning
and Organisational Skills
Participate
in training programmes designed to meet the specific needs of the service,
evaluating own experience and providing feedback on effectiveness and
appropriateness.
Deliver
against objectives set, achieving quality outcomes, prioritising own workload within
agreed scope and deadlines which may require adjustment
Responsibility
for Patient/Client Care, Treatment and Therapy
This
role does not deliver direct patient care, but their actions may have
significant impact for care delivery including the potential to cause clinical hazards.
The
impact of the introduction of new systems, updates/upgrades, or configuration
amendments may underpin changes in the development of patient pathways through
pathway redesign, often the potential within each system must be understood,
and translated to clinical staff to ensure effective use of digital systems
supports high quality and safe patient care.
Responsibility
for Policy and Service Development Implementation
Participates
actively in service development, quality improvement, and business change
processes. Provides feedback to assist with interpreting National and
Organisational policy, and the translation into application based policies,
procedures and guidance.
Responsible
for personal reflection of policy compliance, effectiveness and efficiency,
contributing to team and service evaluations.
Responsibility
for Finance, Equipment and Other Resources
Deliver
against organisational and departmental financial and resource utilisation
objectives, achieving quality outcomes, prioritising own workload and working
to tight deadlines.
Continually
strive to maximise the knowledge of users of digital platforms, to contribute
to achieving stated benefits and demonstrating enduring value for money and
greater efficiency.
Is a Requisitioner, placing orders against the
service budget.
Responsibility
for Human Resources, e.g. Supervision, Training, HR Advice and Management
Regularly providing technical coaching and training
to users, superusers and champions.
Responsibility
for Information Resources and Administrative Duties
May be solely
responsible with a given working period, for the continued operation of
multiple business critical, and safety influencing information systems/applications.
Undertakes
routine database administration tasks of these systems to ensure early warning
or impending system issue.
Competence in
fault investigation, escalation or fix procedures, including testing in
development environments, and applying fixes to live systems, minimising
clinical and business risk.
Records and
documents day-to-day maintenance and faults following local guidelines and
determines level of intervention required to minimise impact and downtime.
Assists with
identifying configuration and tailoring options to meet stated business
requirements, or to overcome business problems.
Will be required to
participate in an out of hours applications support rota on a 1 in 6 or more
but less than 1 in 3, basis.
Responsibility
for Research and Development
Undertakes
audits and surveys of user satisfaction, experience and outcome measurement.
Will
participate in functional testing of solutions prior to implementation, as well
as full regression and functional testing of upgrades.
Testing will extend to all end user devices to ensure
functionality is not compromised by device operating system, build, browser, or
other factor.
Freedom
to Act
Works within a
small team, where work will be self-selected by priority as well as allocated.
Will understand the nuances of requests and how this translates into
prioritised responses, and is able to assign resource according to the
priorities given.
Identifies
issues beyond own remit and appropriately refers to senior colleagues.
Uses national standards,
guidance, strategies and directives within the configuration of systems to
ensure the Trust remains fully compliant at all times.
Any
Other Specific Tasks Required
Contributes to a culture that promotes equality and
values diversity. The post holder must be aware of and committed to the
Equality and Diversity policies of the Trust, comply with all the requirements
of these policies and also actively promote Equality and Diversity issues
relevantto the post,
including but not limited to, accessibility standards, supporting information
standards, and feedback from users and experts around continual improvement in
support of products that are inclusive, and support effective working practices
for all.
Ensure the
principles of openness, transparency and candour are observed and upheld in all
working practices.
Adhere to any
infection prevention and control issues, social distancing policies.
