Job summary
Tele-coach Practitioner All Age First Response Service
- Are you someone looking to start a career in one of the UKs most respected mental health trusts?
- Would you like to do a job that makes a difference every day?
- Would you like to experience life in one of the UKs most beautiful areas, with exciting cities, charming countryside and magnificent coastlines?
We are seeking to recruit a number of enthusiastic and motivated individuals to join our mental health First Response Service, an exciting newly commissioned service based in Exeter. The team promotes a dynamic and innovative way of working, triaging and responding to crisis referrals. The role encompasses the NHS principle; right care, right time and right place. The First Response Service triages mental health crisis calls and referrals, providing tele-coaching psychologically informed interventions, support, guidance and signposting. The service further delivers timely and responsive face to face assessments where indicated.
Devon Partnership NHS Trust is growing as we establish ourselves as one of the leading providers of mental health services in the country.
Working as part of Devon Partnership NHS Trust, you will make a difference to peoples lives from the moment you start.
Full & Part Time hours available
We welcome applicants from an OT or Social Work background.
Main duties of the job
Job Purpose
The post involves working
with people of all age (Children and Young People,
Adults or Older People) experiencing a mental health crisis via the
telephone, often working with a high level of distress.
For people experiencing a
mental health crisis, Tele-coaches will provide;
-
Complex mental state assessments
-
Complex clinical risk assessments
-
Complex clinical formulations
-
A range of recovery focused interventions
-
Validation and de-escalation of crisis
-
Distress tolerance and emotional regulation coaching techniques
-
Empowerment of persons in
crisis, carers and families as a means of managing situations effectively
About us
About Devon Partnership Trust
We provide mental health & learning disability services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
Our values
We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.
Job description
Job responsibilities
Duties and Responsibilities
Communication and Working Relationship Skills
-
Provide complex and sensitive information to a
wide range of internal and external stakeholders (users of services, carers,
multi-disciplinary staff, and other statutory / non statutory services)
-
Contribute to the safe and effective day to day
operations of the service managing
clinical enquires
-
Provide a high standard of written and verbal
communication that is clear and in line with local guidance
-
Role model effective communication; demonstrating
empathy, respect, compassion and hope where there may be barriers to understanding.
-
Communicate information in a way that makes it
relevant and understandable in line with operational guidance
-
Maintain professional relationships with all
colleagues to ensure professional
standards are met
-
Promote a culture that incorporates Trust values
and is recovery focused
Analytical and Judgemental Skills
-
Undertake complex clinical risk assessments, based
on latest empirical evidence and
compliant with local policies / procedures
-
Reporting of exceptions, complaints and gaps in service
-
Assist in data collection for the on-going
evaluation of the service
-
Assist in Promotion of the Service locally and
nationally as appropriate
-
Act as the persons and their carers / familys advocate
-
Incident reporting - To report any incidents of
harm or near miss in line with the Trusts incident reporting policy
supporting appropriate actions are taken to reduce the risk of reoccurrence
-
To assist with ensuring day to day practice
reflects the highest standards of
governance, clinical effectiveness, safety and person experience
-
To be aware of the responsibility of all employees
to maintain a safe and healthy environment
-
To comply at all times with the Trusts Safer
Governance related policies
-
Seek advice and support from senior
colleagues/line manager whenever
necessary
Planning and Organisational Skills
-
Ensure good documentation is provided and entered
within the appropriate systems of record sharing
-
Plan assessment/appointments for First Responders
for service users
Responsibility for Persons Care, Treatment and
Therapy
-
Ensure that individual episodes of care are
delivered in a timely, effective and integrated manner
-
Promote a recovery model that empowers persons,
carers and relatives to be at the
forefront of decision making, owning their packages of care / treatment
-
Create, implement and update care plans as required
-
Champion persons rights
and service users
including: dignity, equality, diversity, choice and respect
-
Provide advice and guidance regarding mental
health problems
-
Share clinical information on individuals coming
into contact with Police Officers, as per agreed information
sharing protocol under guidance from senior
staff
-
Request information on specific individuals from
Police Officers as per information sharing
protocol
-
Promoting and safeguarding the welfare of
children, young people and vulnerable adults
-
Implementation of NICE guidance and other
statutory / best practice guidelines (if appropriate) under guidance from
senior staff
-
To maintain up to date knowledge of legislation,
national and local policies and issues in relation to service provision
Responsibility for Policy and Service Development
Implementation
-
Participate in programmes of audit and research
within the team as agreed, implementing the
findings
-
Contribute to clinical governance arrangements in
order to ensure the quality of the service
provided
-
Involvement in the development of local systems
and process that ensure the implementation of Trust policies
Responsibility for Finance, Equipment and Other
Resources
-
The post holder
does not have
financial responsibility for budgetary management
-
It is the
individual post holders responsibility to manage
organisational resources
efficiently and to suggest efficiency savings to line management as they arise
-
The post holder has the responsibility to maintain
the safekeeping of the organisations property
Job description
Job responsibilities
Duties and Responsibilities
Communication and Working Relationship Skills
-
Provide complex and sensitive information to a
wide range of internal and external stakeholders (users of services, carers,
multi-disciplinary staff, and other statutory / non statutory services)
-
Contribute to the safe and effective day to day
operations of the service managing
clinical enquires
-
Provide a high standard of written and verbal
communication that is clear and in line with local guidance
-
Role model effective communication; demonstrating
empathy, respect, compassion and hope where there may be barriers to understanding.
-
Communicate information in a way that makes it
relevant and understandable in line with operational guidance
-
Maintain professional relationships with all
colleagues to ensure professional
standards are met
-
Promote a culture that incorporates Trust values
and is recovery focused
Analytical and Judgemental Skills
-
Undertake complex clinical risk assessments, based
on latest empirical evidence and
compliant with local policies / procedures
-
Reporting of exceptions, complaints and gaps in service
-
Assist in data collection for the on-going
evaluation of the service
-
Assist in Promotion of the Service locally and
nationally as appropriate
-
Act as the persons and their carers / familys advocate
-
Incident reporting - To report any incidents of
harm or near miss in line with the Trusts incident reporting policy
supporting appropriate actions are taken to reduce the risk of reoccurrence
-
To assist with ensuring day to day practice
reflects the highest standards of
governance, clinical effectiveness, safety and person experience
-
To be aware of the responsibility of all employees
to maintain a safe and healthy environment
-
To comply at all times with the Trusts Safer
Governance related policies
-
Seek advice and support from senior
colleagues/line manager whenever
necessary
Planning and Organisational Skills
-
Ensure good documentation is provided and entered
within the appropriate systems of record sharing
-
Plan assessment/appointments for First Responders
for service users
Responsibility for Persons Care, Treatment and
Therapy
-
Ensure that individual episodes of care are
delivered in a timely, effective and integrated manner
-
Promote a recovery model that empowers persons,
carers and relatives to be at the
forefront of decision making, owning their packages of care / treatment
-
Create, implement and update care plans as required
-
Champion persons rights
and service users
including: dignity, equality, diversity, choice and respect
-
Provide advice and guidance regarding mental
health problems
-
Share clinical information on individuals coming
into contact with Police Officers, as per agreed information
sharing protocol under guidance from senior
staff
-
Request information on specific individuals from
Police Officers as per information sharing
protocol
-
Promoting and safeguarding the welfare of
children, young people and vulnerable adults
-
Implementation of NICE guidance and other
statutory / best practice guidelines (if appropriate) under guidance from
senior staff
-
To maintain up to date knowledge of legislation,
national and local policies and issues in relation to service provision
Responsibility for Policy and Service Development
Implementation
-
Participate in programmes of audit and research
within the team as agreed, implementing the
findings
-
Contribute to clinical governance arrangements in
order to ensure the quality of the service
provided
-
Involvement in the development of local systems
and process that ensure the implementation of Trust policies
Responsibility for Finance, Equipment and Other
Resources
-
The post holder
does not have
financial responsibility for budgetary management
-
It is the
individual post holders responsibility to manage
organisational resources
efficiently and to suggest efficiency savings to line management as they arise
-
The post holder has the responsibility to maintain
the safekeeping of the organisations property
Person Specification
Skills
Essential
- Excellent communication skills including the ability to engage with users of services experiencing a wide range of complex mental health presentations
- Ability to form positive therapeutic relationships with users of services, carers and other professional bodies
- Ability to assess situations, make decisions, co-ordinate and organise appropriate responses
- Assessment, planning, and evaluation of mental health difficulties
- Able to risk assess
- Ability to work without direct supervision
- Experience in applying psychologically informed interventions
- Able to demonstrate commitment to high quality care and service provision
- Able to prioritise work to reflect changing needs
- Ability to manage own time
- Ability to work flexibly
- Standard typing
- Successful completion of Health Screening
- Ability to manage change in a positive manner
- Recognise peoples right to privacy and dignity, treating every person with respect
- Motivated, reliable and visionary
- Enhanced DBS check will be required for this role
Desirable
- Able to participate and present information in a group setting
- Have an awareness and ability to maintain personal boundaries
- Research awareness
- Supervising learners and other staff
Knowledge
Essential
- Evidenced based interventions relevant to the clinical service
- Knowledge of Multi-Disciplinary Working
- Understanding of Recovery principles in Mental Health
- Knowledge and understanding of both adult and childrens safeguarding guidance
- Knowledge of the Mental Health Act 1987
- Knowledge of the Mental Capacity Act & Deprivation of Liberty safeguards
- Relevant specialist clinical courses/training
Experience
Essential
- Application of evidenced based interventions relevant to the clinical service
- Evidence of working with people of any age who have experienced a mental health problem
- Experience of working in a Multi-Disciplinary environment
Qualifications
Essential
- Evidence of working with people who have suffered with a Mental Health problem (Children and Young People, Adults or Older People)
- Evidence of ability to study successfully at graduate level or equivalent experience
- Qualified to degree level in nursing, social work, occupational therapy, counselling, psychological therapy, other health related subject or equivalent experience
- Ability to complete Trust Mandatory Courses
Person Specification
Skills
Essential
- Excellent communication skills including the ability to engage with users of services experiencing a wide range of complex mental health presentations
- Ability to form positive therapeutic relationships with users of services, carers and other professional bodies
- Ability to assess situations, make decisions, co-ordinate and organise appropriate responses
- Assessment, planning, and evaluation of mental health difficulties
- Able to risk assess
- Ability to work without direct supervision
- Experience in applying psychologically informed interventions
- Able to demonstrate commitment to high quality care and service provision
- Able to prioritise work to reflect changing needs
- Ability to manage own time
- Ability to work flexibly
- Standard typing
- Successful completion of Health Screening
- Ability to manage change in a positive manner
- Recognise peoples right to privacy and dignity, treating every person with respect
- Motivated, reliable and visionary
- Enhanced DBS check will be required for this role
Desirable
- Able to participate and present information in a group setting
- Have an awareness and ability to maintain personal boundaries
- Research awareness
- Supervising learners and other staff
Knowledge
Essential
- Evidenced based interventions relevant to the clinical service
- Knowledge of Multi-Disciplinary Working
- Understanding of Recovery principles in Mental Health
- Knowledge and understanding of both adult and childrens safeguarding guidance
- Knowledge of the Mental Health Act 1987
- Knowledge of the Mental Capacity Act & Deprivation of Liberty safeguards
- Relevant specialist clinical courses/training
Experience
Essential
- Application of evidenced based interventions relevant to the clinical service
- Evidence of working with people of any age who have experienced a mental health problem
- Experience of working in a Multi-Disciplinary environment
Qualifications
Essential
- Evidence of working with people who have suffered with a Mental Health problem (Children and Young People, Adults or Older People)
- Evidence of ability to study successfully at graduate level or equivalent experience
- Qualified to degree level in nursing, social work, occupational therapy, counselling, psychological therapy, other health related subject or equivalent experience
- Ability to complete Trust Mandatory Courses
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
