Team Leader

Job description

Job responsibilities

Operational Management:

This role involves operational leadership of a multidisciplinary talking therapies team team, overseeing care delivery, referral flow, workload distribution, supervision, and clinical governance to ensure safe, effective, and target-driven service provision. It includes managing team resources, rotas, policies, risk, equipment, complaints, and responding flexibly to fluctuations in demand, while deputising for the Operational Manager as required.

Performance Management

This role is responsible for overseeing productivity, capacity, and KPI reporting to ensure effective delivery of the team. Working closely with senior clinicians and the service manager, it provides dynamic management to optimise team performance against agreed targets.

Service Development and Improvement

This role contributes to shaping and delivering the future direction of the service, including service development projects, new talking therapies delivery models, and implementation of the Long Term Plan. It focuses on quality assurance, stakeholder communication, complaints management, and continuous improvement through effective systems, data analysis, and demand management. The post also leads on integrated care pathways with partner organisations to ensure high-quality, efficient service delivery.

Working Relationships and Communication

This role focuses on building and maintaining effective relationships across Trust services and partner agencies to support high-quality, user-centred care. It requires leading and contributing to meetings, communicating clearly with staff and managers about operational priorities, and presenting complex performance information in a motivating way. Strong presentation, facilitation, and engagement skills are essential to encourage collaboration and delivery against targets.

Leadership and Staff Management

This role involves managing staffing and workforce processes, including sickness absence, recruitment, induction, appraisals, and line management of administrative and data quality staff. It provides operational leadership and professional support to promote staff development, wellbeing, and effective multidisciplinary working. The post also focuses on creating a safe, supportive environment, delivering operational training, and maintaining ongoing personal and professional development.

Financial and Resource Management

This role involves working within a delegated budget and supporting effective management of local resources to ensure high-quality service delivery. As part of the leadership team, it requires strong awareness of financial controls and full compliance with Trust financial policies and procedures.

Person Specification

QUALIFICATIONS/EDUCATION/TRAINING

Essential

• Masters level qualification in management or management-related discipline or equivalent level of knowledge gained through management experience.

Desirable

• Leadership course or willing to undertake a relevant programme
• Higher management qualification i.e. MBA LEAN training.

PREVIOUS EXPERIENCE

Essential

• Extensive experience in a general management role in a complex organisation
• NHS experience
• Experience of leading and managing teams Inc. recruitment and selection, staff appraisal, personal development and performance management
• Experience of managing multiple & complex tasks within tight deadlines
• Experience of developing and improving health services utilising continuous improvement or operational excellence methodology.
• Experience of supporting the management of organisational change .
• Experience of developing and delivering staff training programmes designed to promote service improvement needs to staff at all levels.
• Experience of developing planning and implementing new ways of working, using appropriate methodology.

Desirable

• Budget management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ

Ditchmore Lane

Stevenage

SG1 3LJ

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)