Hertfordshire Partnership University NHS Foundation Trust

Health Care Assistant

The closing date is 21 April 2026

Job summary

Please be aware that HPFT are not offering sponsorship for the HCA/ Support Worker roles and you must have the right to work in the UK in order to apply.

If you are a graduate visa holder, you must have at least 12 months before expiry.

We are looking for a committed Health Care Assistant to join our Adult Community Mental Health Services team in Borehamwood. Healthcare Assistants at HPFT are key members of multi-disciplinary teams, supporting adults with mental health needs and helping them build confidence and independence as part of their recovery journey. The post holder will work closely with Nursing team, including the wider Multi-Disciplinary Team (Psychiatry, Psychology, Allied Health Professionals and Arts Therapies etc), to support and implement care plans that promote service user empowerment. Working as part of the team, they will help deliver high quality, individualised care that reflects each service user's needs and supports their overall health and wellbeing.

Main duties of the job

Job Summary

Assist with nursing and clinic activities as required/trained.
Perform phlebotomy (blood taking) once trained and deemed competent.

Develop and maintain knowledge of clinic operations, including monitoring and supporting clinics such as Physical Health Check, Clozapine and LIA clinics.

Liaise withDMS and Pharmacy, including ordering medication and providing support within the clinic environment.

Liaise with consultants and medical staff regarding prescription charts, ensuring accurate communication and documentation.

Implement agreed care plan and therapeutic interventions under the guidance of registered practitioners supported by on-going supervision and support.
Support the wider multi-disciplinary team, including health and social care professionals.

Contribute towards the ongoing quality of service and care and identify any risk issues in within an agreed and monitored supervisory framework.
Accurately monitor and provide timely feedback on agreed care strategies and interventions to registered practitioners to support the evaluation of their success.
To work within the Care Programme Approach / Care Management process with a focus on Recovery Principles
To provide support, give time and thus promote recovery

About us

Hertfordshire Partnership University NHS Foundation Trust is one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.

Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout.

HPFT offers strong development opportunities, including a two-year Nursing Associate pathway recognised by the Nursing & Midwifery Council, and access to qualifications such as the Diploma in Clinical Healthcare Support.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

Date posted

07 April 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,812 to £32,715 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

367-ACMS-10194

Job locations

Adult Community Mental Health Services

Hertsmere Civic Offices

Borehamwood

WD6 1WA

Job description

Job responsibilities

WORKING RELATIONSHIPS

Develop effective working relationships with other professionals and nursing staff within the service, service users and their carers.

COMMUNICATION REQUIREMENTS

Utilise effective and appropriate methods of communication with service users, carers and other professionals.

Maintain appropriate therapeutic boundaries with service users.

Support effective flow of information across the team and with service users and their carers.

CLINICAL RESPONSIBILITY

Assist with nursing and clinic activities when trained.
Perform phlebotomy (blood taking) once trained and deemed competent.

Develop and maintain knowledge of clinic operations, including monitoring and supporting clinics such as Physical Health Check, Clozapine and LIA clinics.

Liaise withDMS and Pharmacy, including ordering medication and providing support within the clinic environment.

Liaise with consultants and medical staff regarding prescription charts, ensuring accurate communication and documentation.
Work collaboratively with service users, carers and families to deliver agreed plans of care with a view to improving physical, mental and emotional wellbeing.
Adhere to unit protocols and policies (e.g. supportive observations).
Assist members of the multidisciplinary team with agreed procedures.
Inform the nurse in charge of any potential hazard, accident, incident or service user problem that occurs.

Job description

Job responsibilities

WORKING RELATIONSHIPS

Develop effective working relationships with other professionals and nursing staff within the service, service users and their carers.

COMMUNICATION REQUIREMENTS

Utilise effective and appropriate methods of communication with service users, carers and other professionals.

Maintain appropriate therapeutic boundaries with service users.

Support effective flow of information across the team and with service users and their carers.

CLINICAL RESPONSIBILITY

Assist with nursing and clinic activities when trained.
Perform phlebotomy (blood taking) once trained and deemed competent.

Develop and maintain knowledge of clinic operations, including monitoring and supporting clinics such as Physical Health Check, Clozapine and LIA clinics.

Liaise withDMS and Pharmacy, including ordering medication and providing support within the clinic environment.

Liaise with consultants and medical staff regarding prescription charts, ensuring accurate communication and documentation.
Work collaboratively with service users, carers and families to deliver agreed plans of care with a view to improving physical, mental and emotional wellbeing.
Adhere to unit protocols and policies (e.g. supportive observations).
Assist members of the multidisciplinary team with agreed procedures.
Inform the nurse in charge of any potential hazard, accident, incident or service user problem that occurs.

Person Specification

Qualifications

Essential

Commitment to Continuing Personal Development

Desirable

NVQ Level 3 Qualification or Mental Health Certificate Level 3, or agreement to undertake such training as soon as resources permit

Experience

Essential

Experience of providing mental health services from within a Team setting, which may be combined with personal lived experience of mental health difficulties

SKILLS AND KNOWLDGE

Essential

Basic written communication skills
Good verbal communication skills and the ability to listen effectively
Ability to create innovative solutions to help empower Service Users

Desirable

Venipuncture trained (or willing to be trained)
Basic First-Aid skills

Person Specification

Qualifications

Essential

Commitment to Continuing Personal Development

Desirable

NVQ Level 3 Qualification or Mental Health Certificate Level 3, or agreement to undertake such training as soon as resources permit

Experience

Essential

Experience of providing mental health services from within a Team setting, which may be combined with personal lived experience of mental health difficulties

SKILLS AND KNOWLDGE

Essential

Basic written communication skills
Good verbal communication skills and the ability to listen effectively
Ability to create innovative solutions to help empower Service Users

Desirable

Venipuncture trained (or willing to be trained)
Basic First-Aid skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Adult Community Mental Health Services

Hertsmere Civic Offices

Borehamwood

WD6 1WA

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Adult Community Mental Health Services

Hertsmere Civic Offices

Borehamwood

WD6 1WA

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)