Hertfordshire Partnership University NHS Foundation Trust

Team Administrator/Receptionist

The closing date is 09 February 2026

Job summary

Whilst we welcome all applications from all suitable candidates, unfortunately, we will not be offering sponsorship for this role.

An exciting opportunity has arisen for a full time Receptionist/Team Administrator in our Child and Young people Mental Health Services covering East Hertfordshire for a 1 year fixed term contract.

We are seeking an individual who has experience within an office environment and can communicate with compassion and professionalism to a wide range of individuals including service users and their families / carers and clinical colleagues.

We are looking for ahighly organised, efficient individual to provide an administrative service to the team. You will be expected to work autonomously,prioritising and managing your own workloadwhilst maintaining a positive, professional and calm approach. You should have excellentIT skills, a good working knowledge of Microsoft Office Packages.

This is a very busy role, and you will thrive under pressure, and have the drive and courage to solve problems. Your role will involve communicating with our service users so excellent communication is key.

We will offerstructured supervision, access to training and developmentas part of your own personal development.

Main duties of the job

We have afriendly and supportive team environment, within an organisation that truly makes a difference for children with mental health conditions and their families and carers. If you are enthusiastic, reliable and have a flexible approach to work, then we would like to hear from you.

The admin team provides a comprehensive, professional, effective reception and secretarial administrative service to the East Hertfordshire Child and Young People Mental Health Services.

This role will involve manning reception, welcoming children and their parents or carers, and ensuring the smooth running of the waiting room. It also involves answering general telephone enquiries from service users and other professionals, taking messages, sending out appointment letters and reminders and, helping to manage the duty email inbox.

As some of the work will involve speaking to service users on the telephone, the post holder must display a considerable degree of tact, possess mature judgement and maintain a calm, friendly and efficient manner.

You will be required to work independently and apply a high degree of confidentiality to all of their work.

You should follow Trust policies relevant to their work.

About us

Hertfordshire NHS Partnership Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Date posted

26 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata + 5% of basic salary,(min £1,258 max £2,122)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

367-CYP-10027

Job locations

Hoddesdon Health Centre

High Road

Hoddesdon

EN11 8BE

Job description

Job responsibilities

To use Word templates to process clinic letters, produce appointment letters and enter appointments in the electronic patient record (currently Paris) and paper
To use touch typing, audio and shorthand skills as necessary in daily work to produce work in a timely manner
To send text message reminders to service users who have agreed to receive
To be proficient in using the electronic patient record for administrative
To use knowledge, and experience to assist other members of the admin team when requested to undertake additional admin tasks such as scanning, photocopying, answering the telephone, making up new service user assessment packs,
To update skills as necessary and attend mandatory training
To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is

To use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing

For a more detailed Job and Person Specification please see attached document before applying

Job description

Job responsibilities

To use Word templates to process clinic letters, produce appointment letters and enter appointments in the electronic patient record (currently Paris) and paper
To use touch typing, audio and shorthand skills as necessary in daily work to produce work in a timely manner
To send text message reminders to service users who have agreed to receive
To be proficient in using the electronic patient record for administrative
To use knowledge, and experience to assist other members of the admin team when requested to undertake additional admin tasks such as scanning, photocopying, answering the telephone, making up new service user assessment packs,
To update skills as necessary and attend mandatory training
To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is

To use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing

For a more detailed Job and Person Specification please see attached document before applying

Person Specification

Qualifications

Essential

NVQ 3 or equivalent.
Advanced keyboard skills
Good working knowledge of email and internet
Proficient knowledge of PARIS
Good standard of English
Numerate
ECDL qualification

Experience

Essential

Advanced secretarial skills such as audio and shorthand
Solid Office/Reception Experience
Experience within NHS an advantage
Experienced at intermediate level in a range of software packages; Word, Excel PowerPoint

Skills

Essential

Evidence of the ability to organise and plan complex events, such as training sessions and the therapy groups
Proficient in diary management coordinating appointments to ensure best use of Managers' time
Experience of transcribing formal minutes of meetings
Experience of supervising and training others
Independent/lone working and team working skills
Experience of adapting to change and managing work in a changing environment
Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work

Person Specification

Qualifications

Essential

NVQ 3 or equivalent.
Advanced keyboard skills
Good working knowledge of email and internet
Proficient knowledge of PARIS
Good standard of English
Numerate
ECDL qualification

Experience

Essential

Advanced secretarial skills such as audio and shorthand
Solid Office/Reception Experience
Experience within NHS an advantage
Experienced at intermediate level in a range of software packages; Word, Excel PowerPoint

Skills

Essential

Evidence of the ability to organise and plan complex events, such as training sessions and the therapy groups
Proficient in diary management coordinating appointments to ensure best use of Managers' time
Experience of transcribing formal minutes of meetings
Experience of supervising and training others
Independent/lone working and team working skills
Experience of adapting to change and managing work in a changing environment
Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Hoddesdon Health Centre

High Road

Hoddesdon

EN11 8BE

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Hoddesdon Health Centre

High Road

Hoddesdon

EN11 8BE

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)