Senior Team Administrator

Job summary

We are looking to appoint a well organised, highly motivated and enthusiastic individual in the role of Senior Team Administrator for 37.5 hours per week within our Offending Behaviour Intervention Service (OBIS) which is a small, friendly team that sits within the wider Specialist Learning Disability Service.

The post holder is the first point of reference and as such must display a considerable degree of initiative, possess mature judgement and maintain a calm, friendly and efficient manner when dealing with service users, their relatives, support teams, colleagues and visitors. The postholder takes a key role in organising our team meetings, co-ordinating multi-agency meetings, supporting the Responsible Clinician / Consultant, and the full range of admin support tasks for the team. All OBIS service users are at risk of, or have offended, and receive support to keep themselves and others safe. The post-holder will be exposed to difficult and sensitive material about offences, which maybe distressing.

The successful candidate will be responsible for a wide range of general office administration across the team, with experience of taking and producing minutes and papers for meetings. The post requires proficient skills in using all Microsoft Office applications.We are a welcoming and supportive team. The post holder will benefit from a comprehensive supervision and appraisal system, with a commitment to staff development.

Main duties of the job

Duties and Responsibilities

Assisting Services Users during incidental contacts

Providing nonclinical advice and information to Service Users, relatives and carers

Typing up team letters on behalf of Managers and Clinicians

Transcribing and distributing minutes from team and management meetings

Chasing updates and outcomes where necessary

Maintaining records, including spreadsheets and analysing data when asked

Providing and receiving routine information to inform work colleagues, communicating complicated administrative information to staff from other departments and external contacts

Maintaining records of contact with Service Users and other referring bodies that contain personal and sensitive information

Providing information about appointments, clinics and admissions, by telephone and letter, maintaining the Service User records and appointment systems

Provide support and mentorship to lower banded staff

Scheduling PDPs and Supervision sessions

Handling recruitment, onboarding and inductions

Providing advice, instruction, and training to the team, to motivate and assist in achieving objectives

Organising events, conferences and other larger meetings

Providing cover for other administrators in a similar role and to those of lower banded roles when required

To update skills as necessary and attend mandatory training

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family?

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

3 Bowlers Green

Kingsley Green

Radlett

WD7 9HQ

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

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Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

3 Bowlers Green

Kingsley Green

Radlett

WD7 9HQ

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

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