Hertfordshire Partnership University NHS Foundation Trust

Team Administrator

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Job summary

An exciting opportunity has arisen for a part time Team Administrator for the Hertfordshire Community Perinatal Team.

We are seeking an individual who has experience within an office environment and can communicate with compassion and professionalism to a wide range of individuals including service users and their families / carers and clinical colleagues.

We are looking for ahighly organised, efficient individualto provide an administrative service to the team. You will be able to demonstrate that you canwork alone, prioritising and managing your own workloadwhilst maintaining a positive, professional and calm approach. You should have excellentIT skills, a good working knowledge of Microsoft Office Packages.

This is a very busy role, and you will thrive under pressure, and have the drive and courage to solve problems. Your role will involve communicating with our service users so you should have highly developed communication skills. You will support your colleagues and the wider team at busy times.

Here's what we'll offer you:

We offer structured supervision, access to training and developmentas part of your own personal development.

We have afriendly and supportive team environment, within an organisation that truly makes a difference for people with perinatal mental health conditions and their families and carers. If you are enthusiastic, reliable and have a flexible approach to work, then we would like to hear from you.

Main duties of the job

The admin team provides a comprehensive, professional, effective secretarial administrative service to the CPT (Community Perinatal Team).

This role is office based and will involve answering general telephone enquiries from service users and other professionals, taking messages, sending out appointment letters and reminders and, helping to manage the duty email inbox.

As some of the work will involve speaking to service users on the telephone, the post holder must display a considerable degree of tact, possess mature judgement and maintain a calm, friendly and efficient manner.

You will be required to work independently and apply a high degree of confidentiality to all of their work.

You should follow Trust policies relevant to their work. The post is managed rather than supervised and the post holder will be the main person responsible for clinic bookings even if other members of the team contribute at times.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Then please read on...

Date posted

03 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year per annum, pro rata (Inclusive of 5% HCAs)

Contract

Permanent

Working pattern

Part-time

Reference number

367-SS-9794

Job locations

Prospect House

Peace Drive

Watford

WD17 3XE

Job description

Job responsibilities

To answer the team telephone and respond to queries from professionals and service users.
To use touch typing, audio and shorthand skills as necessary in daily work to produce work in a timely manner
To send text message reminders to service users who have agreed to receive
To be proficient in using the electronic patient record for administrative purposes
To use knowledge, and experience to assist other members of the admin team when requested to undertake additional admin tasks such as scanning, photocopying, answering the telephone, making up new service user assessment packs,
To update skills as necessary and attend mandatory training
To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is

To use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing

For a more detailed Job and Person Specification please see attached document before applying

Job description

Job responsibilities

To answer the team telephone and respond to queries from professionals and service users.
To use touch typing, audio and shorthand skills as necessary in daily work to produce work in a timely manner
To send text message reminders to service users who have agreed to receive
To be proficient in using the electronic patient record for administrative purposes
To use knowledge, and experience to assist other members of the admin team when requested to undertake additional admin tasks such as scanning, photocopying, answering the telephone, making up new service user assessment packs,
To update skills as necessary and attend mandatory training
To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is

To use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing

For a more detailed Job and Person Specification please see attached document before applying

Person Specification

Qualifications

Essential

NVQ 3 or equivalent.
Advanced keyboard skills
Good working knowledge of email and internet
Good standard of English
Numerate

Experience

Essential

Competent secretarial skills
Previous experience in a secretarial environment
Experience in a mental health environment or NHS
Experienced at intermediate level in a range of software packages; Word, Excel PowerPoint

Person Specification

Qualifications

Essential

NVQ 3 or equivalent.
Advanced keyboard skills
Good working knowledge of email and internet
Good standard of English
Numerate

Experience

Essential

Competent secretarial skills
Previous experience in a secretarial environment
Experience in a mental health environment or NHS
Experienced at intermediate level in a range of software packages; Word, Excel PowerPoint

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Prospect House

Peace Drive

Watford

WD17 3XE

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Prospect House

Peace Drive

Watford

WD17 3XE

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)