Job summary
We have an exciting opportunity for a Support, Time and Recovery (STaR) Worker to join our Adult Community Mental Health Services Team in North Hertfordshire / Stevenage.
The area is well served with transport links to historic Hertfordshire and its glorious countryside as well as into London and beyond. We are looking for someone who is passionate about delivering care to Adults with mental health issues.
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an exceptional organisation with big ambitions, our aim is to be the leading provider of mental health and specialist learning disability services in the country.
We can offer you a competitive salary, staff benefits package, excellent career development and training that comes from working for Hertfordshire Partnership University NHS Foundation Trust.
Whilst it is a challenging period for the NHS, there has never been a more exciting time to join HPFT. We are on a "Good to Great" journey as we continue to innovate, improve, transform and deliver the very highest standards of care to the service users and communities that we serve.
Please refer to the "Main Duties Of The Job", "Detailed Job Description And Main Responsibilities" sections and the Job Description and Person Specification documents attached elsewhere for full details.
Main duties of the job
You will work as part of a team which provides mental health services, focussing directly the on the needs of service users using the Support Time and Recovery Model.
You will work across service and / or care group boundaries as necessary.
To work closely in association with the Team Leader, other senior staff and other agencies, to help maximise the quality and quantity of STR services within available resources.
To provide support, give time and thus promote recovery.
All staff should comply with the Trust's Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.
About us
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job description
Job responsibilities
- To provide support, give time to an allocated group of service users and thus promote their recovery and promote their place in the broader community.
- To assist the key worker to assess, plan, implement and evaluate individual service user lead support / recovery plans focusing on providing settled accommodation solutions.
- Responsible for providing support to the Care Manager in the implementation of a recovery focussed care plan for an allocated number of individual service users.
- To ensure that service users engage beneficially with the agreed Care Plan and access appropriate services provided on a regular and consistent basis.
- To positively promote independent living of service users within the community.
- To enable the capacity of the team to develop a rapport with service users, based upon attentiveness, sensitivity, understanding, compassion and honesty.
- To develop plans that will enable the provision of practical support to service users and their carers in developing and managing dignity and independence.
- To enable staff to provide support with daily living of ordinary lives.
- To ensure the right information is available to enable staff and service users to gain access to resources, including benefits and welfare rights.
- To be responsible for reviewing information available to staff and service users for its quality and relevance.
- To help to identify early signs of relapse by monitoring the service users progress, level of functioning and mental state and alert the appropriate staff involved in the service users care.
- To report regularly to the Care Manager and appropriate key workers.
- To maintain accurate records as required by existing procedures, entering appropriate details on the service users case notes / electronic patient records as necessary.
- To ensure the service user understands and has a clear pathway of care across sector / agency boundaries with key contact points / named individuals.
- To lead cross-service peer supervision groups of STR Workers.
- To participate in and be responsible for appropriate elements of staff development as part of STR Team meetings as and when required.
- To liaise and work in close co-operation with the Team Leader, other mental health professionals, and voluntary and private sector agencies as required, to help ensure that best value services are delivered to the users of STR services.
- To undertake direct service user work where this is deemed appropriate, and to proactively engage service users in working to achieve their own desired outcomes, in housing related matters, in line with recovery principles, and recorded in their care plans.
- To respond to urgent situations emergencies or crises using local protocols.
- To lead on the development of structured and semi-structured group work with service users within the community settings, and to contribute to the research of local need and the development of such groups to meet it.
- To use information systems including information technology and be willing to undertake appropriate training.
- To attend and actively participate in training sessions, team / care plan review meetings and supervision as appropriate.
- To undertake such other duties as may be determined from time to time within the general scope of the post.
Job description
Job responsibilities
- To provide support, give time to an allocated group of service users and thus promote their recovery and promote their place in the broader community.
- To assist the key worker to assess, plan, implement and evaluate individual service user lead support / recovery plans focusing on providing settled accommodation solutions.
- Responsible for providing support to the Care Manager in the implementation of a recovery focussed care plan for an allocated number of individual service users.
- To ensure that service users engage beneficially with the agreed Care Plan and access appropriate services provided on a regular and consistent basis.
- To positively promote independent living of service users within the community.
- To enable the capacity of the team to develop a rapport with service users, based upon attentiveness, sensitivity, understanding, compassion and honesty.
- To develop plans that will enable the provision of practical support to service users and their carers in developing and managing dignity and independence.
- To enable staff to provide support with daily living of ordinary lives.
- To ensure the right information is available to enable staff and service users to gain access to resources, including benefits and welfare rights.
- To be responsible for reviewing information available to staff and service users for its quality and relevance.
- To help to identify early signs of relapse by monitoring the service users progress, level of functioning and mental state and alert the appropriate staff involved in the service users care.
- To report regularly to the Care Manager and appropriate key workers.
- To maintain accurate records as required by existing procedures, entering appropriate details on the service users case notes / electronic patient records as necessary.
- To ensure the service user understands and has a clear pathway of care across sector / agency boundaries with key contact points / named individuals.
- To lead cross-service peer supervision groups of STR Workers.
- To participate in and be responsible for appropriate elements of staff development as part of STR Team meetings as and when required.
- To liaise and work in close co-operation with the Team Leader, other mental health professionals, and voluntary and private sector agencies as required, to help ensure that best value services are delivered to the users of STR services.
- To undertake direct service user work where this is deemed appropriate, and to proactively engage service users in working to achieve their own desired outcomes, in housing related matters, in line with recovery principles, and recorded in their care plans.
- To respond to urgent situations emergencies or crises using local protocols.
- To lead on the development of structured and semi-structured group work with service users within the community settings, and to contribute to the research of local need and the development of such groups to meet it.
- To use information systems including information technology and be willing to undertake appropriate training.
- To attend and actively participate in training sessions, team / care plan review meetings and supervision as appropriate.
- To undertake such other duties as may be determined from time to time within the general scope of the post.
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- NVQ Level 3 qualification or mental health certificate Level 3 or agreement to undertake such training as soon as resources permit.
- NVQ/Mental Health Certificate Level 2
- Commitment to continuing personal development
SKILLS/KNOWLEDGE/ABILITY
Essential
- Basic written communications skills
- Good verbal communication skills and the ability to listen effectively
- Understanding of the Care Act
- Understanding of the Personal Budget process
- Empathy, compassion and patience
- Ability to create innovative solutions to help empower Service Users
- Ability to work unsupervised in a range of settings
- Ability to form positive therapeutic relationships with Service Users and Carers
- A keenness to make a positive contribution to improving the life for people with mental health problems
- Ability to use structured therapeutic skills such as solution focussed therapy - or a commitment to acquiring such skills
- Ability to acknowledge diversity and promote anti-discriminatory practice and equal opportunities
- Ability to provide practical support with daily living activities
- An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour
- Basic first aid skills
- Basic health and safety awareness
- Moving and handling awareness
- Awareness of local services
- Knowledge of benefits/employment systems
- An understanding of the mental health system
- Relating to People Skills
- SCIP Trained
- Basic Interviewing Skills
- Ability to Supervise/Mentor others
Desirable
EXPERIENCE
Essential
- Three years' experience of providing mental health services from within a Team setting, which may be combined personal lived experience of mental health difficulties.
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- NVQ Level 3 qualification or mental health certificate Level 3 or agreement to undertake such training as soon as resources permit.
- NVQ/Mental Health Certificate Level 2
- Commitment to continuing personal development
SKILLS/KNOWLEDGE/ABILITY
Essential
- Basic written communications skills
- Good verbal communication skills and the ability to listen effectively
- Understanding of the Care Act
- Understanding of the Personal Budget process
- Empathy, compassion and patience
- Ability to create innovative solutions to help empower Service Users
- Ability to work unsupervised in a range of settings
- Ability to form positive therapeutic relationships with Service Users and Carers
- A keenness to make a positive contribution to improving the life for people with mental health problems
- Ability to use structured therapeutic skills such as solution focussed therapy - or a commitment to acquiring such skills
- Ability to acknowledge diversity and promote anti-discriminatory practice and equal opportunities
- Ability to provide practical support with daily living activities
- An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour
- Basic first aid skills
- Basic health and safety awareness
- Moving and handling awareness
- Awareness of local services
- Knowledge of benefits/employment systems
- An understanding of the mental health system
- Relating to People Skills
- SCIP Trained
- Basic Interviewing Skills
- Ability to Supervise/Mentor others
Desirable
EXPERIENCE
Essential
- Three years' experience of providing mental health services from within a Team setting, which may be combined personal lived experience of mental health difficulties.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
