Hertfordshire Partnership University NHS Foundation Trust

Primary Care Team Administrator

The closing date is 22 September 2025

Job summary

We are looking for a motivated and driven individual who will contribute to the provision of comprehensive, professional and effective administrative services for the EPMHS team in the Adult Community Mental Health Team, based at Saffron Ground , Stevenage

You will provide support to the Team Leaders and other Professionals with day to day secretarial tasks. You will need to demonstrate the ability to prioritise workload, using initiative and mature judgement in decision making, whilst ensuring clear communication within the team.

You should enjoy and work well within a team, maintaining a positive, professional and calm approach. Excellent IT skills, a good working knowledge of all Microsoft Office applications. Attention to detail is essential together with accurate data input and typing skills.

Please be aware that this role in not eligible for Sponsorship.

Main duties of the job

You will need to demonstrate the ability to prioritise workload, using initiative and mature judgement in decision making, whilst ensuring clear communication within the team.

You will be required to work independently and apply a high degree of confidentiality to all of their work, whilst ensuring clear communication with the department and their colleagues. To undertake non-routine duties without direct supervision, working within broad procedural guidelines.

You should be able to demonstrate the ability to work well within a team, prioritise and manage your own workload, and be proactive while maintaining a positive, professional, and calm approach. Excellent IT skills are essential, including a good working knowledge of all Microsoft Office applications, particularly Microsoft Excel. Additionally, accurate copy and typing skills are crucial for this role.

This role is highly demanding, encompassing all aspects of note-taking and administration, and involves direct contact with service users, requiring excellent interpersonal skills. Flexibility is essential, as you must be able to occasionally provide cross-cover for meetings when other admins are unavailable due to sickness or annual leave. Your ability to adapt and manage various tasks efficiently will be crucial to your success in this position.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

367-ACMS-9702

Job locations

Saffron Ground - Stevenage

Saffron Ground

Stevenage

SG1 3LJ

Job description

Job responsibilities

To be highly proficient in the skill of note taking

Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.

To be highly skilled and experienced in the full range of secretarial work practices, software programmes, and specialised functional terms.

To use proficient internet skills to access, search and retrieve data relevant to team.

To use knowledge, and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.

To update skills as necessary and attend mandatory training

To demonstrate excellent IT skills, a good working knowledge of all Microsoft Office applications and accurate typing is essential.

Ensure flexible approach to work and be able/willing to travel to other sites using own car within Herts to take notes, if necessary.

To access and update patient records using Paris database, although training will be provided.

For a more detailed description, please see attached JD and PS.

Job description

Job responsibilities

To be highly proficient in the skill of note taking

Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.

To be highly skilled and experienced in the full range of secretarial work practices, software programmes, and specialised functional terms.

To use proficient internet skills to access, search and retrieve data relevant to team.

To use knowledge, and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.

To update skills as necessary and attend mandatory training

To demonstrate excellent IT skills, a good working knowledge of all Microsoft Office applications and accurate typing is essential.

Ensure flexible approach to work and be able/willing to travel to other sites using own car within Herts to take notes, if necessary.

To access and update patient records using Paris database, although training will be provided.

For a more detailed description, please see attached JD and PS.

Person Specification

Qualifications

Essential

A good standard of education to secondary level.
Advanced IT skills
Moderate experience of working in an office environment
NVQ3/RSA3 OR equivalent experience.
European Computer Driving Licence or equivalent

Skills

Essential

Microsoft Word/Excel Packages
Ability to organise and prioritise own workload.
To be proficient in diary management.
To record and transcribe minutes/notes
Maintain a filing system, both paper and computerised systems.

Desirable

Knowledge of medical terminology.

Person Specification

Qualifications

Essential

A good standard of education to secondary level.
Advanced IT skills
Moderate experience of working in an office environment
NVQ3/RSA3 OR equivalent experience.
European Computer Driving Licence or equivalent

Skills

Essential

Microsoft Word/Excel Packages
Ability to organise and prioritise own workload.
To be proficient in diary management.
To record and transcribe minutes/notes
Maintain a filing system, both paper and computerised systems.

Desirable

Knowledge of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Saffron Ground - Stevenage

Saffron Ground

Stevenage

SG1 3LJ

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Saffron Ground - Stevenage

Saffron Ground

Stevenage

SG1 3LJ

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)