Job summary
We are a friendly multidisciplinary team working with adults who have a learning disability, based at Kelling Hospital, covering North Norfolk community.
You will work closely with another Assistant Administrator and Senior Administrator in the team. The Senior Administrator will delegate tasks across the day and week. You will be managed by the Health Team Manager. We sit in the same office as the North Social Care team, and closely with Norfolk County Council Business Support colleagues.
The role is advertised as 22.5 hours a week, working across 3 or 4 days, including Tuesdays, Wednesdays and Thursdays. You will be based in the office at Kelling Hospital with the North LD Team, but there is the capability for occasional working from home.
Main duties of the job
To provide comprehensive and proactive general administrative and clerical support ensuring that all administrative process and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the office and its overall effectiveness.
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?
Job description
Job responsibilities
Please see Job Description & Person Specification attached for full details.
This includes details of the main responsibilities of the post.
Job description
Job responsibilities
Please see Job Description & Person Specification attached for full details.
This includes details of the main responsibilities of the post.
Person Specification
Qualifications
Essential
- Maths and English GCSE (Grade C or above), or equivalent.
- Shorthand
- NVQ level 2 in Business Administration
Desirable
- Willingness to complete an apprenticeship
- NVQ Level 3 Business Administration
Previous Experience
Essential
- Administration experience in a busy office environment
- Experience working as part of a team
Communication Skills
Essential
- Able to communicate effectively in written and verbal English Language
- Effective listening skills
- Good Keyboard and IT skills
- Report-writing skills, etc.
- oAble to provide and receive routine information requiring tact or persuasive skills, considering barriers to understanding. Eg. anxious patients, cultural differences, language or communication difficulties
Analytical Skills
Essential
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload.
- Problem solving
- Good organisational skills, including diary & email management
Physical Skills
Essential
- Good working knowledge of Microsoft Office and patient records
- Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving), due to the location of the office.
Desirable
- Touch Typing
- Audio Typing
Physical effort
Essential
- Low level moving and handling certain items, eg: taking delivery of equipment
- Long periods VDU use
Mental Effort
Essential
- Articulate, calm, polite and well-motivated, with a positive attitude to customer care
- Maintain good level of concentration despite frequent interruptions.
- Due to the client group having some challenging behaviour, you may be exposed to challenging conversations.
- Work pattern can be unpredictable. Concentration for e.g. preparing notes, filing, taking, and accessing patient details, answering queries, processing data and records.
Emotional Effort
Essential
- You may be required to manage distressed or emotionally-charged clients over the phone.
- Indirect exposure to distressing circumstances by typing letters and reports.
Other
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Desirable
- Willingness to cover in other geographical locations
- Flexible attitude and approach to work
- Knowledge of PARIS and/or Liquid Logic
- Knowledge of NHS ordering systems
Person Specification
Qualifications
Essential
- Maths and English GCSE (Grade C or above), or equivalent.
- Shorthand
- NVQ level 2 in Business Administration
Desirable
- Willingness to complete an apprenticeship
- NVQ Level 3 Business Administration
Previous Experience
Essential
- Administration experience in a busy office environment
- Experience working as part of a team
Communication Skills
Essential
- Able to communicate effectively in written and verbal English Language
- Effective listening skills
- Good Keyboard and IT skills
- Report-writing skills, etc.
- oAble to provide and receive routine information requiring tact or persuasive skills, considering barriers to understanding. Eg. anxious patients, cultural differences, language or communication difficulties
Analytical Skills
Essential
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload.
- Problem solving
- Good organisational skills, including diary & email management
Physical Skills
Essential
- Good working knowledge of Microsoft Office and patient records
- Car driver (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving), due to the location of the office.
Desirable
- Touch Typing
- Audio Typing
Physical effort
Essential
- Low level moving and handling certain items, eg: taking delivery of equipment
- Long periods VDU use
Mental Effort
Essential
- Articulate, calm, polite and well-motivated, with a positive attitude to customer care
- Maintain good level of concentration despite frequent interruptions.
- Due to the client group having some challenging behaviour, you may be exposed to challenging conversations.
- Work pattern can be unpredictable. Concentration for e.g. preparing notes, filing, taking, and accessing patient details, answering queries, processing data and records.
Emotional Effort
Essential
- You may be required to manage distressed or emotionally-charged clients over the phone.
- Indirect exposure to distressing circumstances by typing letters and reports.
Other
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Desirable
- Willingness to cover in other geographical locations
- Flexible attitude and approach to work
- Knowledge of PARIS and/or Liquid Logic
- Knowledge of NHS ordering systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
