Job summary
The post holder will be responsible for providing Medical Secretary support to Responsible Clinician, as well as working closely with other members of the administration team to ensure a professional, comprehensive and consistent admin service. Often, as the first point of contact for Service Users Carers and external organisations the post holder is responsible for conveying the correct impression for the whole of the Trust. The post requires working autonomously, prioritizing your own workload whilst following established policies and procedures.
Key duties will include supporting the clinicians and other professions with administrative tasks such as scheduling clinics and Service User appointments and meetings. Familiarity with letter writing and minute taking of clinical meetings and maintaining records, liaising with MOJ, Courts, MAPPA, Solicitor firms, instructing courts to get CVP links, CTR and CPA processes, NHSE Case Manager and arranging Teams meetings when required.
Main duties of the job
Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team
To be highly skilled and experienced in the full range of administrative work practices, software programmes and specialist functional terms
To be familiar with all aspects of diary management, arranging meetings and taking notes as required
To use proficient internet skills to access, search and retrieve data relevant to the team
To use touch typing and audio skills as necessary in daily work
To maintain essential data on EPR
To use knowledge and experience to meet the needs of the team by completing non routine tasks
To update skills as necessary and attend mandatory training
To provide mentorship to lower banded roles where appropriate
To provide cover for other administrators in a similar role and to those of a lower band where appropriate
To use knowledge and experience to meet the needs of the team by completing non routine tasks
To update skills as necessary and attend mandatory training
To provide mentorship to lower banded roles where appropriate
To provide cover for other administrators in a similar role and to those of a lower band where appropriate
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?
Job description
Job responsibilities
Duties and Responsibilities
Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team
To be highly skilled and experienced in the full range of administrative work practices, software programmes and specialist functional terms
To be familiar with all aspects of diary management, arranging meetings and taking notes as required
To use proficient internet skills to access, search and retrieve data relevant to the team
To use touch typing and audio skills as necessary in daily work
To maintain essential data on EPR
To use knowledge and experience to meet the needs of the team by completing non routine tasks
To update skills as necessary and attend mandatory training
To provide mentorship to lower banded roles where appropriate
To provide cover for other administrators in a similar role and to those of a lower band where appropriate
Job description
Job responsibilities
Duties and Responsibilities
Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team
To be highly skilled and experienced in the full range of administrative work practices, software programmes and specialist functional terms
To be familiar with all aspects of diary management, arranging meetings and taking notes as required
To use proficient internet skills to access, search and retrieve data relevant to the team
To use touch typing and audio skills as necessary in daily work
To maintain essential data on EPR
To use knowledge and experience to meet the needs of the team by completing non routine tasks
To update skills as necessary and attend mandatory training
To provide mentorship to lower banded roles where appropriate
To provide cover for other administrators in a similar role and to those of a lower band where appropriate
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- Educated to Secondary Level with GCSE qualifications or equivalent
- NVQ3/RSA3 or equivalent experience
- Willingness to complete apprenticeship or other appropriate training / qualification pertain to the role
- European Computer Driving Licence or equivalent
Desirable
- Communications skills / Leadership training
PREVIOUS EXPERIENCE
Essential
- Extensive experience of working in an office environment.
- Knowledge of secretarial or administrative procedures and systems, some of which are non-routine and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience.
- Range of work procedures and practices; base level of theoretical knowledge.
- Knowledge and experience to deal with nonroutine issues such as problem solving for an area of work or developing alternative or additional procedure
- Knowledge of specialist functional / medical/legal terms, organisational policies and procedures
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- Educated to Secondary Level with GCSE qualifications or equivalent
- NVQ3/RSA3 or equivalent experience
- Willingness to complete apprenticeship or other appropriate training / qualification pertain to the role
- European Computer Driving Licence or equivalent
Desirable
- Communications skills / Leadership training
PREVIOUS EXPERIENCE
Essential
- Extensive experience of working in an office environment.
- Knowledge of secretarial or administrative procedures and systems, some of which are non-routine and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience.
- Range of work procedures and practices; base level of theoretical knowledge.
- Knowledge and experience to deal with nonroutine issues such as problem solving for an area of work or developing alternative or additional procedure
- Knowledge of specialist functional / medical/legal terms, organisational policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
