Team Administrator/Medical Secretary

Hertfordshire Partnership University NHS Foundation Trust

The closing date is 01 May 2025

Job summary

We are looking for a motivated individual to join our Administration team within the Adult Community Mental Health Services based in Borehamwood.

Our Administrators are pivotal to our work in providing first line contact to people who call us, and in providing a comprehensive, professional and effective administrative support to our team.

You will have the ability to work well within a team environment and be able to manage and prioritise workload, being able to work on their own initiative with minimal supervision.

In return, we offer structured supervision and access to training and development as part of your own personal development and support plan. A friendly and supportive team environment.

Main duties of the job

The job role involves providing comprehensive, professional, and effective secretarial and administrative support to the Adult Community Mental Health Service. You will be responsible for audio typing, booking appointments for clinics and meetings, answering the telephone, taking messages, passing relevant queries to the duty worker, organising rooms, sending out agendas, taking meeting minutes and other general administrative duties.

This is a busy and varied role so good interpersonal skills are required. As some of the work will involve speaking to service users on the telephone, you must display a considerable degree of tact, possess mature judgement and maintain a calm, friendly and efficient manner.

The right person will be able to work with a degree of autonomy and apply a high degree of confidentiality to all of their work.

About us

Hertfordshire Partnership University NHS Foundation Trustare one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

About us - Hertfordshire NHS Partnership Trust

Heard. Respected. Included. Together, we help people with mental ill-health, learning disabilities and autism to live life to the fullest. We work throughout Hertfordshire, Buckinghamshire, Norfolk...https://www.hertsnhsgreattogether.co.uk/

Date posted

17 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum, pro rata (Inclusive of 5% HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

367-ACMS-9189-A

Job locations

Civic Offices, Borehamwood WD6 1WA

Elstree Way

Borehamwood

WD6 1WA

Job description

Job responsibilities

To process clinic letters from the Team Doctors and ensure they are sent within the set timeline.

Responsibility for ensuring all correspondence is accurate and appropriately presented using current methodologies and medical terminology used by the team.

To be skilled and experienced in the full range of secretarial work, practice, software programmes and specialised functional terms.

To be at least proficient in skill in note taking and be able to manage meeting notes in their work loads.

To use proficient internet skills to access searches and retrieve data, relevant to the team.

To use knowledge and experience to meet the needs of the team by completing non-routine tasks daily.

To update skills as necessary and attending mandatory training.

To demonstrate excellent IT skills, a good working knowledge of Microsoft office application and audio typing is desirable.

To ensure flexible approach and be willing to take meeting notes.

To access and update patient records using PARIS database, although training will be provided.

For a more comprehensive Job and Person Specification please read attached before applying