Receptionist/Administrator - Mental Health Urgent Care Centre

Hertfordshire Partnership University NHS Foundation Trust

This job is now closed

Job summary

The Mental Health Urgent Care Centre will operate with an enhanced specialist multidisciplinary team, focusing on improving the experience and outcomes for service users, carers, and staff, alongside supporting acute colleagues in the system by enabling the acute hospital to operate and improve ED performance and quality of care.

The service will operate 24/7 and will be a multi-disciplinary, cross sector service that is practitioner-led and supported by social care, voluntary sector partners and Lived Experience Workers.

Shifts will be a combination of early lates and nights (including all bank holidays). Example shifts:

8.30am - 4.30pm

1.30pm - 9.30pm

9pm - 9am

or long days 8.30am - 9.30pm with 1 hour break

Enhanced payments will be applicable for some shifts (eg. unsocial hours and weekends)

You will be expected to manage their workload during any shift period in a reliable and efficient manner. You must be flexible and able to multi-task in his/her contribution to delivering the work required in this post.

The hospital is a busy environment and the successful candidate should be able to remain calm and professional at all times.

Good communication skills are a must with clear English language skills.

Quick to learn new skills and systems.

Looking for an honest, reliable, positive and friendly candidate to join the team.

Please apply promptly as the vacancy will close early if high number of applicants.

This role is not eligible for sponsorship

Main duties of the job

The successful candidate will:

be welcoming, professional and kind
give directions via phone or face to face
answer telephone ,screening and transferring calls
report faults and maintenance jobs to the helpdesks
order stock
order and maintain stationary and other items
ensure reception is kept neat and tidy and welcoming environment for visitors to the service users, Staff, Contractors, Visitors, Carer's, Family members and Emergency services
work as part of a team
to relay confidential, sensitive information to colleagues and outside agencies, in person or on the telephone.

In return, we can offer you:

27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
One of the UK's best pension schemes
Comprehensive health and wellbeing services
Special leave for family and personal reasons
NHS Car Lease Scheme
Employee Assistance Programme

Our staff survey results tell a story of highly engaged, motivated, passionate people working at HPFT. The survey has shown that staff overwhelmingly believe that their role makes a difference to service users, to the extent that HPFT had the best score nationally for this question.

About us

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Date posted

19 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

367-A&UC-9251

Job locations

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Job description

Job responsibilities

The Post holder will be based on the main reception desk at the new Mental Health Urgent Care Centre where they will be expected to carry out general reception duties, including handing out security alarms and keys, Checking ID from Visitors and staff, scanning and filing documents, answering telephones, Using two way radios, Dealing with visitors, contractors and other professionals, keeping the reception desk well managed and organised,

HPFT places great emphasis on providing the highest standard of customer service to our services users, carers and visitors. The post holder must be able to demonstrate they possess excellent customer service skills incorporating the Trusts values when carrying out their duties.

The post holder will be provided with a uniform which must be worn when on duty in line with the dress Code and Uniform (Work wear) Policy

The Receptionist offers a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change.

Job description

Job responsibilities

The post holder will be provided with a uniform which must be worn when on duty in line with the dress Code and Uniform (Work wear) Policy

The Receptionist offers a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change.

Person Specification

Qualifications

Essential

A good standard of education to secondary level.
Substantive experience of working in an office environment.
NVQ3/RSA3 OR equivalent experience.
European Computer Driving Licence or equivalent.

Previous Experience

Essential

Microsoft Word Packages.
Ability to organise and prioritise own workload.
To be proficient in diary management
Proficient in email management.
Maintain a filing system, both paper and computerised systems.

Skills

Essential

To make judgements, without direct supervision, as to the importance/urgency of workload issues
Excellent accurate keyboard skills.
Excellent telephone skills and manner.
Excellent IT knowledge.

Person Specification

Qualifications

Essential

A good standard of education to secondary level.
Substantive experience of working in an office environment.
NVQ3/RSA3 OR equivalent experience.
European Computer Driving Licence or equivalent.

Previous Experience

Essential

Microsoft Word Packages.
Ability to organise and prioritise own workload.
To be proficient in diary management
Proficient in email management.
Maintain a filing system, both paper and computerised systems.

Skills

Essential

To make judgements, without direct supervision, as to the importance/urgency of workload issues
Excellent accurate keyboard skills.
Excellent telephone skills and manner.
Excellent IT knowledge.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.