Bank, Band 3 Receptionist and Administrator, Welwyn BB-2746

Job summary

We are currently looking for a Receptionist & Administrator to work on a Bank contract, based at Welwyn. This will be at a Band 3 level

The admin team provides a comprehensive, professional, effective reception and secretarial administrative service to the CAMHS North child and adolescent mental health team. This role will focus primarily on providing a welcoming environment to young people and their families on arrival at the clinic and ensuring they are seem in an timely manner. It also involves answering the telephone and dealing with a range of queries, as well as the formatting and sending out appointment letters and reminders and, if necessary, changing appointments.

As some of the work will involve speaking to service users on the telephone, the post holder must display a considerable degree of tact, possess mature judgement and maintain a calm, friendly and efficient manner.

As a member of the admin team, the post holder will also be expected to assist with such activities as answering general telephone enquiries, taking messages, dealing with straight forward queries within their area of knowledge and passing other queries to the team duty worker.

The post holder will be required to work independently and apply a high degree of confidentiality to all of their work. The post is managed rather than supervised and the post holder will be the main person responsible for clinic bookings even if other members of the team contribute at times.

Main duties of the job

Duties and Responsibilities:

• Welcome young people and their parents/ carers to the clinic.
• Use Word templates to process clinic letters, produce appointment letters and enter appointments in the electronic patient record (currently Paris) and paper diary
• Use touch typing, audio and shorthand skills as necessary in daily work to produce work in a timely manner
• Send text message reminders to service users who have agreed to receive them.
• Be proficient in using the electronic patient record for administrative purposes.
• Use knowledge, and experience to assist other members of the admin team when requested to undertake additional admin tasks such as scanning, photocopying, answering the telephone, making up new service user assessment packs, etc.
• Update skills as necessary and attend mandatory training
• Work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is urgent.
• Use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing own work.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an exceptional organisation with big ambitions, our aim is to be the leading provider of mental health and specialist learning disability services in the country.

With a workforce of c. 3,000 and an annual income of c. £200m, the Trust is organised across three Strategic Business Units and provides integrated health and social care services through a large network of community and inpatient settings, serving diverse communities across Hertfordshire, Norfolk, North Essex and Buckinghamshire. As a university trust, HPFT continues to develop strong links with the University of Hertfordshire providing excellent learning and development opportunities, as well as strengthening our clinical research capability.

Whilst it is a challenging period for the NHS, there has never been a more exciting time to join HPFT. Building on the CQC ' Outstanding' rating given by the CQC in 2019, we remain on our "Good to Great" journey as we continue to innovate, improve, transform and ultimately deliver the very highest standards of care to the service users and communities that we serve.

In our recent NHS Trust Survey, 95% of staff feel their role makes a difference to Service Users, 90% are enthusiastic about their roles and people would recomment us as a place to work

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Rosanne House, Parkway, Welwyn Garden City, Hertfordshire, AL8 6HG

Rosanne House, Parkway, Welwyn Garden City, Hertfordshire, AL8 6HG

Welwyn

AL8 6HG

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

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Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Rosanne House, Parkway, Welwyn Garden City, Hertfordshire, AL8 6HG

Rosanne House, Parkway, Welwyn Garden City, Hertfordshire, AL8 6HG

Welwyn

AL8 6HG

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

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