Job summary
An exciting opportunity has arisen for an Administrator & Receptionist to work as part of a busy administration team within the CAMHS Crisis Assessment and Treatment Team.
The CAMHS Crisis Assessment and Treatment Team is a multi-award winning, multidisciplinary community team working with under 18's who have presented in mental health crisis.
Main duties of the job
The post holder of this role will be expected to carry out reception and administration duties on behalf of the clinical team.You will be supported by a skilled and experienced administrative team. This is a good learning and development opportunity for someone wanting to work in the NHS and make a difference to the experience of children, young people and their families who are experiencing mental health difficulties.
As a University Partnership Trust we offer excellent development opportunities supported with regular supervision.
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?
Then please read on...
Job description
Job responsibilities
This will predominantly include, amongst other tasks: Welcoming visitors; processing telephone enquiries on behalf of the team; inputting patient information onto the Trust electronic patient records; scanning; organising outgoing and incoming post; and formatting clinical letters.
Hertfordshire Partnership NHS Trust (HPFT) is committed to providing excellent health and social care with the vision to be the leading provider of mental health and specialist eating disorders services in the country.
The Trust has an outstanding track record of service delivery and quality. It provides services to over one million residents and is currently rated as outstanding by the Care Quality Commission.
Key goals for the Trust include being the provider of choice; delivering high quality integrated health services in collaboration with local people, to improve overall health and well-being. To deliver this the Trust is committed to employing the best workforce, recruiting individuals with the ability to provide care at the cutting edge of innovative practice. We have excellent development and training programmes which rank us in the top 20% of Trusts in the UK and a strongly embedded learning culture to support and facilitate staff to develop their potential and progress in their careers.
Job description
Job responsibilities
This will predominantly include, amongst other tasks: Welcoming visitors; processing telephone enquiries on behalf of the team; inputting patient information onto the Trust electronic patient records; scanning; organising outgoing and incoming post; and formatting clinical letters.
Hertfordshire Partnership NHS Trust (HPFT) is committed to providing excellent health and social care with the vision to be the leading provider of mental health and specialist eating disorders services in the country.
The Trust has an outstanding track record of service delivery and quality. It provides services to over one million residents and is currently rated as outstanding by the Care Quality Commission.
Key goals for the Trust include being the provider of choice; delivering high quality integrated health services in collaboration with local people, to improve overall health and well-being. To deliver this the Trust is committed to employing the best workforce, recruiting individuals with the ability to provide care at the cutting edge of innovative practice. We have excellent development and training programmes which rank us in the top 20% of Trusts in the UK and a strongly embedded learning culture to support and facilitate staff to develop their potential and progress in their careers.
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- GCSE's including English and Math/NVQ II or equivalent, or willing to work towards this qualification
- Good level of numeracy and literacy skills
PREVIOUS EXPERIENCE
Essential
- General knowledge of office procedures with interest in Health Service Issues
- Be proficient in the use of computerised systems especially Word & Excel to a level to enable the production of a high standard of finished work
COMMUNICATION SKILLS
Essential
- Excellent communication skills when dealing with service users, their relatives/carers and other outside agencies either by telephone/letter/email or face to face contact
- At least two years' experience of working in a health care/mental health care/office environment.
- Interpersonal Skills
- Ability to apply discretion when required
- Understanding of Mental Health issues or willingness to undertake training to support this
- Demonstrating respect and empathy with service users.
ANALYTICAL SKILLS
Essential
- Display the ability to exercise initiative, tact and judgement and be able to make decisions when required to do so
- Appreciation of confidentiality
- Display ability to work as part of a team.
- The ability to organise and prioritise own workload and to work under pressure and within agreed guideline
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- GCSE's including English and Math/NVQ II or equivalent, or willing to work towards this qualification
- Good level of numeracy and literacy skills
PREVIOUS EXPERIENCE
Essential
- General knowledge of office procedures with interest in Health Service Issues
- Be proficient in the use of computerised systems especially Word & Excel to a level to enable the production of a high standard of finished work
COMMUNICATION SKILLS
Essential
- Excellent communication skills when dealing with service users, their relatives/carers and other outside agencies either by telephone/letter/email or face to face contact
- At least two years' experience of working in a health care/mental health care/office environment.
- Interpersonal Skills
- Ability to apply discretion when required
- Understanding of Mental Health issues or willingness to undertake training to support this
- Demonstrating respect and empathy with service users.
ANALYTICAL SKILLS
Essential
- Display the ability to exercise initiative, tact and judgement and be able to make decisions when required to do so
- Appreciation of confidentiality
- Display ability to work as part of a team.
- The ability to organise and prioritise own workload and to work under pressure and within agreed guideline
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
