Job summary
Job Summary
To lead in the provision of a comprehensive, professional, effective secretarial and administrative service to the North-East Essex Community LD Team. The post holder must display a considerable degree of initiative, possess mature judgement, and maintain a calm, friendly and efficient manner when dealing with service users, their relatives, colleagues, and visitors.
The post holder will provide comprehensive, professional, and effective administration to the Single Point of Access (locally in Essex called the 'Way In') receiving and creating inbound referrals for the Essex Learning Disability Partnership (ELDP). The post holder will be able to communicate with compassion and professionalism to a wide range of individuals including service users and their families / carers.
The post holder will be required to work independently using their own initiative and apply a high degree of confidentiality to all of their work. To undertake non-routine duties without supervision, working within broad procedural guidelines.
All staff should comply with the Trust's Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.
All staff should comply with the Trust's Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.
Main duties of the job
Duties and Responsibilities
- Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.
- To provide full secretarial support to the appropriate Community Team.
- To be highly skilled and experienced in the full range of secretarial work practices, software programmes, including e-rostering.
- To be highly proficient and expert in Paris, advising and guiding others in team, supporting new users and instructing them as necessary.
- To use proficient internet skills to access, search and retrieve data relevant to team.
- To use audio and shorthand skills for minute taking as necessary in daily work.
- To use knowledge, and experience to meet expectations of the teams by completing non-routine tasks on a daily basis.
- To update skills as necessary an, tend mandatory training.
- Adhere to department's policies and procedures.
- Any other duties as deemed appropriate to grade as requested by manager.
About us
Hertfordshire Partnerships University Foundation Trust
- Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an exceptional organisation with big ambitions, our aim is to be the leading provider of mental health and specialist learning disability services in the country.
- With a workforce of around 3,500 people and an annual income of some £330million this year, the Trust provides integrated health and social care services through a network of community and inpatient settings, serving diverse communities across Buckinghamshire, Essex, Hertfordshire, and Norfolk. As a university NHS foundation trust, HPFT continues to develop strong links with the University of Hertfordshire, providing excellent learning and development opportunities, as well as strengthening our clinical research capability.
- Whilst it is a challenging period for the NHS, there has never been a more exciting time to join HPFT following our CQC rating of Outstanding awarded to us in April 2019. We are on our "Good to Great" journey as we continue to innovate, improve, transform, and ultimately deliver the very highest standards of care to the service users and communities that we serve.
Job description
Job responsibilities
Key Relationships
The post holder will be expected to have regular contact with the Administration Lead, Clinical Advisors, and the Senior Clinical Advisor, as well as referring organisations including service users, service users family members and carers,
The role will also be required to manage internal relationships within the ELDP Partnership including the Joint Management Group, EPUT and HPFT
Job description
Job responsibilities
Key Relationships
The post holder will be expected to have regular contact with the Administration Lead, Clinical Advisors, and the Senior Clinical Advisor, as well as referring organisations including service users, service users family members and carers,
The role will also be required to manage internal relationships within the ELDP Partnership including the Joint Management Group, EPUT and HPFT
Person Specification
Qualifications
Essential
- Educated to Secondary Level with GCSE qualifications or equivalent.
- NVQ3/RSA3 or equivalent experience
- Willingness to complete further training and qualification identified as appropriate to the role
Desirable
- Communications skills / Leadership training
- European Computer Driving Licence or equivalent.
Experience
Essential
- Extensive experience of working in an office environment.
- Knowledge of secretarial or administrative procedures and systems, some of which are non-routine and non-routine activities such as answering queries, progress chasing, taskrelated problem solving, acquired through experience
- Range of work procedures and practices; base level of theoretical knowledge.
- Knowledge and experience to deal with nonroutine issues such as problem solving for an area of work or developing alternative or additional procedure.
Desirable
- Knowledge of specialist functional / medical/legal terms, organisational policies, and procedures
Skills
Essential
- Pleasant and efficient telephone manner
- Professional approach when using email.
- Friendly and welcoming manner when receiving visitors at reception
- Calm and efficient when resolving issues.
- Able to provide and receive routine information requiring tact or persuasive skills, considering barriers to understanding e.g., anxious patients, cultural differences, language, or communication difficulties.
Desirable
- Able to maintain spreadsheets and analyse and disseminate data.
- Entering patient data into computer
Person Specification
Qualifications
Essential
- Educated to Secondary Level with GCSE qualifications or equivalent.
- NVQ3/RSA3 or equivalent experience
- Willingness to complete further training and qualification identified as appropriate to the role
Desirable
- Communications skills / Leadership training
- European Computer Driving Licence or equivalent.
Experience
Essential
- Extensive experience of working in an office environment.
- Knowledge of secretarial or administrative procedures and systems, some of which are non-routine and non-routine activities such as answering queries, progress chasing, taskrelated problem solving, acquired through experience
- Range of work procedures and practices; base level of theoretical knowledge.
- Knowledge and experience to deal with nonroutine issues such as problem solving for an area of work or developing alternative or additional procedure.
Desirable
- Knowledge of specialist functional / medical/legal terms, organisational policies, and procedures
Skills
Essential
- Pleasant and efficient telephone manner
- Professional approach when using email.
- Friendly and welcoming manner when receiving visitors at reception
- Calm and efficient when resolving issues.
- Able to provide and receive routine information requiring tact or persuasive skills, considering barriers to understanding e.g., anxious patients, cultural differences, language, or communication difficulties.
Desirable
- Able to maintain spreadsheets and analyse and disseminate data.
- Entering patient data into computer
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
