Hertfordshire Partnership University NHS Foundation Trust

Outpatients Administrator

This job is now closed

Job summary

An opportunity has arisen for a full time, well organised and enthusiastic individual to join the Outpatients team, within the Community Adult Mental Health Team based at Civic Offices, Borehamwood.

Now is a great time to join HPFT which has been rated 'Outstanding' CQC and also recently awarded 'Mental Health Trust of the Year'.

The Adult Community Mental Health Team is a friendly and supportive team. It is a fast-paced environment, therefore the desired candidate should have the ability to work well under pressure, prioritise their own workload, and work as a team player.

In return we offer structured supervision, access to a wide range of training and career development as part of your own personal growth and support plan.

Main duties of the job

You will welcome visitors to the unit, take first line telephone calls, and maintain a positive, professional and welcoming approach.

This busy role is varied and duties will include managing the outpatient clinics, including the doctor's diaries.

A good working knowledge of Microsoft Office is required along with the ability to work under pressure to tight deadlines.To be successful you will need excellent interpersonal skills, the ability to communicate well both written and verbal, as well as working effectively as part of a larger team.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everythingwe do, and how we do it!

Date posted

22 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum, pro rata + 5% of basic salary (min £1,192 max £2,011)

Contract

Permanent

Working pattern

Full-time

Reference number

367-PLAN-7917-A

Job locations

Civic Offices

Elstree Way

Borehamwood

WD6 1WA

Job description

Job responsibilities

Tasks will include, but not be limited to:-

Working as part of a Team and to be responsible for the administration of outpatient clinics, liaising with service users and professional staff on an ongoing basis.

Responsible for managing outpatient appointments on the Electronic Patient Records (Paris); Inputting all relevant data; registering of patient details and continuous updating of patient records, booking all new and follow up clinic appointments and liaising closely with the team secretaries.

For more details please read the attached Job Description and Person Specification before applying.

Job description

Job responsibilities

Tasks will include, but not be limited to:-

Working as part of a Team and to be responsible for the administration of outpatient clinics, liaising with service users and professional staff on an ongoing basis.

For more details please read the attached Job Description and Person Specification before applying.

Person Specification

Qualifications

Essential

Good level of education/GCSE or equivalent incl. English Language
European Computer Driving Licence or equivalent.
NVQ II or equivalent, or willing to work towards this qualification
RSA II or equivalent, or willing to work towards this qualification

Knowledge

Essential

General knowledge of office procedures and an all round education, with an interest in the Health Service.

Skills

Essential

Be proficient in the use of computerised systems especially Word & Excel to a level to enable the production of a high standard of finished work.
The ability to organise and prioritise own workload and to work under pressure and within agreed guidelines
Excellent communication skills when dealing with patients, their relatives/carers and other outside agencies either by telephone/letter or face to face contact
Ability to apply discretion as and when required.

Experience

Essential

Solid experience of working in a health care/mental health care/office environment.

Person Specification

Qualifications

Essential

Good level of education/GCSE or equivalent incl. English Language
European Computer Driving Licence or equivalent.
NVQ II or equivalent, or willing to work towards this qualification
RSA II or equivalent, or willing to work towards this qualification

Knowledge

Essential

General knowledge of office procedures and an all round education, with an interest in the Health Service.

Skills

Essential

Be proficient in the use of computerised systems especially Word & Excel to a level to enable the production of a high standard of finished work.
The ability to organise and prioritise own workload and to work under pressure and within agreed guidelines
Excellent communication skills when dealing with patients, their relatives/carers and other outside agencies either by telephone/letter or face to face contact
Ability to apply discretion as and when required.

Experience

Essential

Solid experience of working in a health care/mental health care/office environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Civic Offices

Elstree Way

Borehamwood

WD6 1WA

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Civic Offices

Elstree Way

Borehamwood

WD6 1WA

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)