Job summary
We are recruiting a Quadrant Data Administrator as part of the Eating Disorders Service based in Welwyn Garden City.
You will support the clinical team to provide high quality care for those struggling with serious mental health concerns .
To lead in the provision of a comprehensive, professional, effective secretarial and administrative service to the Team. To take a lead for Data Quality in the quadrant.
You will be the first point of reference and as such must display a considerable degree of initiative and maintain a calm, friendly and efficient manner when dealing with service users, their relatives, colleagues and visitors.
You will be required to work independently using initiative, and applying a high degree of confidentiality to all of your work. To undertake non-routine duties without direct supervision, working within broad procedural guidelines.
Main duties of the job
- To exchange confidential, sensitive information with staff, service users and carers, in person or on the telephone.
- To use developed communication skills with service users who may have difficulty understanding, and at times to give disappointing information to service users g. cancelling appointments
- To be experienced with a range of communication methods including written, oral, telephone, fax, e-mail and
- To provide cover as required to administrative team and use effective communication in dealing with service users where there may be barriers to effective communication.
About us
We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission
Our family of over 3500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job description
Job responsibilities
- Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.
- Responsibility for ensuring timely appointments Responsibility for developing systems to manage team performance to agreed Trust targets.
- To be highly skilled and experienced in the full range of secretarial work practices, software programmes, and specialised functional
- To be highly proficient and expert in EPR and performance support
- Advising and guiding others in team in data systems and Supporting all users and instructing them as necessary.
For a more indepth Person and Job Specification please read the attached documents before applying
Job description
Job responsibilities
- Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.
- Responsibility for ensuring timely appointments Responsibility for developing systems to manage team performance to agreed Trust targets.
- To be highly skilled and experienced in the full range of secretarial work practices, software programmes, and specialised functional
- To be highly proficient and expert in EPR and performance support
- Advising and guiding others in team in data systems and Supporting all users and instructing them as necessary.
For a more indepth Person and Job Specification please read the attached documents before applying
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- RSA III/NVQ 3 or equivalent.
- Advanced keyboard skills
- Trained and experienced at intermediate level in a range of software packages, Word, Excel PowerPoint, Outlook.
- Proficient knowledge of EPR
- Good standard of English
- Numerate
- Experience in a secretarial environment.
- Experience in a mental health environment or NHS
Desirable
- ECDL qualification
- Advanced secretarial skills suchas audio and shorthand
PREVIOUS EXPERIENCE
Essential
- Knowledge of terms used by Mental Health in their day to day working
- Evidence of the ability to organise and plan complex events, such as training sessions and the therapy groups
- The ability to organise and prioritise own workload within anyspecified guidelines where guidance is not readily available, but at set intervals
- Proficient in diary management coordinating appointments to ensure best use of Managers' time.
- Experience of transcribing formal minutes of meetings.
- Experience of supervising and training others
- Independent/lone working and teamworking skills.
- Experience of adapting to changeand managing work in a changing environment
- Evidence of ability to be flexible and show initiative, sensitivity, andenthusiasm to work
COMMUNICATION SKILLS
Essential
- Excellent verbal and written communication and presentation skills in person, on telephone, fax, or email.
- To be experienced in dealing withpeople in distress in a calm and confident manner, using de- escalation skills where appropriate
- To have proven skills and experience establishing effectiveworking relationships with Managers and colleagues.
ANALYTICAL SKILLS
Essential
- Problem solving, decision makingand analytical skills.
- Responsibility of maintaining accurate records of all referralsand patient details, dischargingpatients and notifying all professionals and agencies involved
- Preparing quality and performance dashboards
- Evidence of interpreting and presenting information from Data reports
- Delivering performance Data reports
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
Essential
- RSA III/NVQ 3 or equivalent.
- Advanced keyboard skills
- Trained and experienced at intermediate level in a range of software packages, Word, Excel PowerPoint, Outlook.
- Proficient knowledge of EPR
- Good standard of English
- Numerate
- Experience in a secretarial environment.
- Experience in a mental health environment or NHS
Desirable
- ECDL qualification
- Advanced secretarial skills suchas audio and shorthand
PREVIOUS EXPERIENCE
Essential
- Knowledge of terms used by Mental Health in their day to day working
- Evidence of the ability to organise and plan complex events, such as training sessions and the therapy groups
- The ability to organise and prioritise own workload within anyspecified guidelines where guidance is not readily available, but at set intervals
- Proficient in diary management coordinating appointments to ensure best use of Managers' time.
- Experience of transcribing formal minutes of meetings.
- Experience of supervising and training others
- Independent/lone working and teamworking skills.
- Experience of adapting to changeand managing work in a changing environment
- Evidence of ability to be flexible and show initiative, sensitivity, andenthusiasm to work
COMMUNICATION SKILLS
Essential
- Excellent verbal and written communication and presentation skills in person, on telephone, fax, or email.
- To be experienced in dealing withpeople in distress in a calm and confident manner, using de- escalation skills where appropriate
- To have proven skills and experience establishing effectiveworking relationships with Managers and colleagues.
ANALYTICAL SKILLS
Essential
- Problem solving, decision makingand analytical skills.
- Responsibility of maintaining accurate records of all referralsand patient details, dischargingpatients and notifying all professionals and agencies involved
- Preparing quality and performance dashboards
- Evidence of interpreting and presenting information from Data reports
- Delivering performance Data reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
