Job summary
The post holder will work within the Mental Health Services for Older People as part of the administrative team. He/she will be involved in the provision of a comprehensive, professional, effective secretarial and administrative service.
You will be the first point of reference and as such must display a considerable degree of initiative, possess maturejudgement and maintain a calm, friendly and efficient manner when dealing with service users, their relatives, colleagues and visitors.
You will be required to work independently using initiative, andapplying a high degree of confidentiality to all your work. Undertake nonroutine duties without direct supervision, working within broad procedural guidelines.
Main duties of the job
Responsibility for ensuring all correspondence is accurately andappropriately presented using current methodologies and medicalterminology used by the Team.
To be highly skilled and experienced in the full range of secretarialwork practices, software programmes, and specialised functionalterms.
To be highly proficient and expert in PARIS (Patient Record System), advising and guiding others in the Team, supporting new users and instructing them as necessary.
About us
We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission
Our family of over 3500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job description
Job responsibilities
To take the lead in deciding and implementing relevant changes to own work area.To propose changes to working practices for own work area andnegotiate with others where other work areas are affected.To assist the Team in research and development activities such asaudits.To undertake surveys/audits of own work area, as necessary.To be aware of Trust targets and implement in own work area as necessary
For a more detailed Job and person specification please read the attached documents
Job description
Job responsibilities
To take the lead in deciding and implementing relevant changes to own work area.To propose changes to working practices for own work area andnegotiate with others where other work areas are affected.To assist the Team in research and development activities such asaudits.To undertake surveys/audits of own work area, as necessary.To be aware of Trust targets and implement in own work area as necessary
For a more detailed Job and person specification please read the attached documents
Person Specification
Qualifications
Essential
- RSA III/NVQ 3 or equivalent
- Advanced keyboard skills
- Trained and experienced at intermediate level in a range of software packages; Word, Excel, Publisher, Outlook, PowerPoint, Microsoft teams
- Good working knowledge of email and internet
- Good standard of English
- Numerate
- Advanced secretarial skills such as audio and shorthand
- Experience in a mental health environment or NHS
Desirable
- Some experience in a secretarial environment
- Diary/Management/Outlook management
- Knowledge of terms used by Mental Health in their day to day working
Experience
Essential
- Evidence of the ability to organise and plan complex events, such as training sessions and the therapy groups
- The ability to organise and prioritise own workload within any specified guidelines where guidance is not readily available, but at set intervals
- Proficient in diary management coordinating appointments to ensure best use of Managers' time
- Experience of transcribing formal minutes of meetings
- Experience of supervising and training others
- Independent/lone working and team working skills
- Experience of adapting to change and managing work in a changing environment
- Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
Person Specification
Qualifications
Essential
- RSA III/NVQ 3 or equivalent
- Advanced keyboard skills
- Trained and experienced at intermediate level in a range of software packages; Word, Excel, Publisher, Outlook, PowerPoint, Microsoft teams
- Good working knowledge of email and internet
- Good standard of English
- Numerate
- Advanced secretarial skills such as audio and shorthand
- Experience in a mental health environment or NHS
Desirable
- Some experience in a secretarial environment
- Diary/Management/Outlook management
- Knowledge of terms used by Mental Health in their day to day working
Experience
Essential
- Evidence of the ability to organise and plan complex events, such as training sessions and the therapy groups
- The ability to organise and prioritise own workload within any specified guidelines where guidance is not readily available, but at set intervals
- Proficient in diary management coordinating appointments to ensure best use of Managers' time
- Experience of transcribing formal minutes of meetings
- Experience of supervising and training others
- Independent/lone working and team working skills
- Experience of adapting to change and managing work in a changing environment
- Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
