Job summary
We are seeking a motivated and self directed individual to join our Community Mental Health Service in Bishops Stortford to work closely with our qualified staff in support of service user calls to our service.
- To work as part of a team which provides mental health services.
- To focus directly on the needs of the service users using the Support Time and Recovery Model.
- To work across service and/or care group boundaries as necessary.
- To work within the Care Programme Approach/Care Management process with a focus on Recovery Principles.
- To provide support, give time and thus promote recovery.
- To support our duty and Initial Assessment Service
Main duties of the job
You will support the qualified staff to deliver care and support to service users contacting our duty system Monday to Friday.
The support will aim to enhance and maximize the potential and recovery of people who are open to our service.
You will also support qualified staff with tasks to ensure the smooth running of the duty system such as answering calls, attending visits, feeding back accurate information to the team, accurate documentation, support to the delivery of prescriptions, and getting to know local resources to be able to link service users to universal resources that will help them.
HPFT have excellent support & career progression opportunities as well as access to in house & external training. The team has been awarded ACOMHS accreditation in recognition of the excellent standard of care they provide. Come & be part of an organisation rated as 'outstanding' by the care quality commission.
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Job description
Job responsibilities
- To be responsible for providing the link into the care co-ordination process for an allocated number of individual service users.
- To ensure service users engage effectively with the agreed Care Plan and access to appropriate services provided on a regular and consistent basis.
- Positively promote independent living of service users within the community.
- Provide support with daily living; living ordinary lives.
- Help service users gain access to resources to include benefits and welfare rights.
- Provide information on health promotion to service users.
- Help to identify early signs of relapse by monitoring service users progress, level of functioning and mental state and alert the appropriate staff involved in the clients care.
For a more indepth Person and Job specification please read the attached
Job description
Job responsibilities
- To be responsible for providing the link into the care co-ordination process for an allocated number of individual service users.
- To ensure service users engage effectively with the agreed Care Plan and access to appropriate services provided on a regular and consistent basis.
- Positively promote independent living of service users within the community.
- Provide support with daily living; living ordinary lives.
- Help service users gain access to resources to include benefits and welfare rights.
- Provide information on health promotion to service users.
- Help to identify early signs of relapse by monitoring service users progress, level of functioning and mental state and alert the appropriate staff involved in the clients care.
For a more indepth Person and Job specification please read the attached
Person Specification
Knowledge/Training/Experience
Essential
- Good standard of education (to include Maths and English GCSE grade c or above - or equivalent).
- Computer literate (able to use Word, Excel, Powerpoint).
- Knowledge of legislation related to mental health and social care (e.g. Mental Health Act, Mental Capacity Act, National Service Framework, National Dementia Strategy, Care Programme Approach etc)
- Ability to manage distressing and challenging situations.
Desirable
- NVQ in Health and Social Care
- Experience of working with people with mental health conditions
Communication Skills
Essential
- Excellent communication skills, verbally and in writing
- Ability to feedback and discuss cases within the multi disciplinary team.
- Excellent documentation of duties performed.
- Confidence to work autonomously in the community.
Analytical skills
Essential
- Good range of problem solving skills
- Good range of information gathering skills.
- Positive approach to people
- Fine attention to detail
General
Essential
- Good team player
- Committed to high quality care and service provision for people with mental illness
- Good time management.
- Ability to work flexibly to meet the service needs.
Desirable
- Ability to network, and form working relationships with other agencies, charities and providers.
Person Specification
Knowledge/Training/Experience
Essential
- Good standard of education (to include Maths and English GCSE grade c or above - or equivalent).
- Computer literate (able to use Word, Excel, Powerpoint).
- Knowledge of legislation related to mental health and social care (e.g. Mental Health Act, Mental Capacity Act, National Service Framework, National Dementia Strategy, Care Programme Approach etc)
- Ability to manage distressing and challenging situations.
Desirable
- NVQ in Health and Social Care
- Experience of working with people with mental health conditions
Communication Skills
Essential
- Excellent communication skills, verbally and in writing
- Ability to feedback and discuss cases within the multi disciplinary team.
- Excellent documentation of duties performed.
- Confidence to work autonomously in the community.
Analytical skills
Essential
- Good range of problem solving skills
- Good range of information gathering skills.
- Positive approach to people
- Fine attention to detail
General
Essential
- Good team player
- Committed to high quality care and service provision for people with mental illness
- Good time management.
- Ability to work flexibly to meet the service needs.
Desirable
- Ability to network, and form working relationships with other agencies, charities and providers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Hertfordshire Partnership University NHS Foundation Trust
Address
Oxford House, London Road, Bishops Stortford, HERTS, CM23 2LA
London Rd
Bishops Stortford
CM23 3LA
Employer's website
https://www.hpft.nhs.uk/careers/ (Opens in a new tab)
