Job summary
As part of Hertfordshire CAMHS transformation, our priority is simple: to increase access and availability of mental health and wellbeing support for children and young people.
Driven by this goal and in line with NHS long term plan, we have exciting new opportunities for Administrative officers to provide administrative support to the MHST teams at the forefront of innovation in Children's and Young Peoples Mental Health and to play an instrumental role in a forward-thinking service delivering interventions into schools to support with health wellbeing.
Main duties of the job
As an Administrative Officer you will be expected to co-ordinate information and provide administration and clerical support in order to facilitate the effective running of the service. This will include but not limited to
- Diary management including comprehensive management of data such as annual leave, sickness and attendance reports on behalf of the Team,
- Filing and ensuring maximum efficiency of processes
- Support Team Leaders and Supervisors in ad hoc duties required in their contribution to support the successful operation of the team.
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Job description
Job responsibilities
- The post holder will provide comprehensive, professional and effective administrative support to the Mental Health Support Team (MHST).
- The post holder will work as part of a multidisciplinary team and must display a considerable degree of initiative, possess mature judgement and maintain a calm, friendly and efficient manner when dealing with staff, service users, colleagues and visitors.
- The post holder will be highly proficient in using information and communication systems and technology, with a willingness and aptitude to develop their expertise.
- The post holder must apply a high degree of confidentiality to all of their work and ensure clear communication with all clinicians within the team, colleagues and other services and teams (internal and external from CAMHS) including the partner schools and the education setting within which you will be based.
For a more detailed description, please see attached JD and PS.
Job description
Job responsibilities
- The post holder will provide comprehensive, professional and effective administrative support to the Mental Health Support Team (MHST).
- The post holder will work as part of a multidisciplinary team and must display a considerable degree of initiative, possess mature judgement and maintain a calm, friendly and efficient manner when dealing with staff, service users, colleagues and visitors.
- The post holder will be highly proficient in using information and communication systems and technology, with a willingness and aptitude to develop their expertise.
- The post holder must apply a high degree of confidentiality to all of their work and ensure clear communication with all clinicians within the team, colleagues and other services and teams (internal and external from CAMHS) including the partner schools and the education setting within which you will be based.
For a more detailed description, please see attached JD and PS.
Person Specification
Qualifcations Education & Training
Essential
- Educated to Secondary Level with GCSE maths and English level 2 or above
- Extensive experience of working in an office environment
- NVQ3/RSA3 or equivalent experience
- Good knowledge of the General Data Protection Regulations (GDPR) and The Data Protection Act 2018.
Desirable
- Experience in healthcare/education setting
- Knowledge of healthcare terms used in their day to day working
- ECDL qualification
Previous Experience, Skills & Knowledge
Essential
- Ability to organise and prioritise workload
- Proficiency in diary management and coordinating appointments
- Experience of writing formal minutes
- Independent, lone and team working skills
- Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
- Evidence of the ability to organise and plan complex events
- Evidence of supervising/training others
Desirable
- Experience of adapting to, and managing, change
- Evidence of creating new processes or documents to assist team set up or functionality
Communication Skills
Essential
- Excellent verbal and written communication and presentation skills in person, on telephone, and electronically
- To be experienced in dealing with people in distress in a calm and confident manner, using de-escalation skills where appropriate
- To have proven skills and experience establishing effective working relationships with Managers and colleagues
- Experience of working alongside multiple internal and external agencies.
Analytical Skills
Essential
- Problem solving, decision making and analytical skills
- Ability to analyse data and compile information for reports
Person Specification
Qualifcations Education & Training
Essential
- Educated to Secondary Level with GCSE maths and English level 2 or above
- Extensive experience of working in an office environment
- NVQ3/RSA3 or equivalent experience
- Good knowledge of the General Data Protection Regulations (GDPR) and The Data Protection Act 2018.
Desirable
- Experience in healthcare/education setting
- Knowledge of healthcare terms used in their day to day working
- ECDL qualification
Previous Experience, Skills & Knowledge
Essential
- Ability to organise and prioritise workload
- Proficiency in diary management and coordinating appointments
- Experience of writing formal minutes
- Independent, lone and team working skills
- Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
- Evidence of the ability to organise and plan complex events
- Evidence of supervising/training others
Desirable
- Experience of adapting to, and managing, change
- Evidence of creating new processes or documents to assist team set up or functionality
Communication Skills
Essential
- Excellent verbal and written communication and presentation skills in person, on telephone, and electronically
- To be experienced in dealing with people in distress in a calm and confident manner, using de-escalation skills where appropriate
- To have proven skills and experience establishing effective working relationships with Managers and colleagues
- Experience of working alongside multiple internal and external agencies.
Analytical Skills
Essential
- Problem solving, decision making and analytical skills
- Ability to analyse data and compile information for reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
