Job summary
Kingfisher Court is an 80 bedded Mental Health Hospital near Radlett, which opened in 2014. The Reception desk is open 24/7 and is managed by a team of reception staff over 7 days.
We have two reception staff on per shift:
Shifts usually include 2 x 12 hour long day and 1 x 6 hour shift and cover Sunday to Saturday on a monthly shift pattern.
Regular shift patterns: Sunday to Saturday
0800 to 1400
1400-2000
14:30-20:30
Some weekends and bank holidays are included in the shift pattern.
You will be expected to manage their workload during any shift period in a reliable and efficient manner. You must be flexible and able to multi-task in his/her contribution to delivering the work required in this post.
The hospital is a busy environment and the successful candidate should be able to remain calm and professional at all times. They will work closely with other members of the reception team to ensure a smooth and effective reception service. Although much of the job will be seated at the front desk at times you would be expected to visit wards or provide tours and inductions around the site.
Good communication skills are a must with clear English language skills.
Quick to learn new skills and systems
Looking for an honest, reliable, positive and friendly candidate to join the team.
Main duties of the job
Job Responsibilities:
- Be welcoming, professional and kind.
- using Microsoft word/excel and outlook.
- Giving directions via phone or face to face.
- Checking ID.
- Answering telephone ,screening and transferring calls
- Using two way radios.
- Handing out keys, access cards and personal alarms to staff
- Using two way radio to contact ward staff for alerts and or emergencies.
- Reporting faults and maintenance jobs to the helpdesks.
- Be responsible for any photocopying and Scanning of sign in sheets.
- Running access reports
- Creating new access cards and managing the administrating of the system.
- Stock ordering.
- Be jointly responsible for room bookings, keeping bookable rooms clean and organised
- Assisting with events at Kingfisher e.g. moving tables and chairs as requested.
- Maintain up-to-date information on notice boards at main reception area and other areas as required.
- Ordering and maintaining stationary and other items.
- Ensure reception is kept neat and tidy and welcoming environment for visitors to the unit.
- Diverting on call phones
- liaising with, SU, Staff, Contractors, Visitors, Carer's, Family members and Emergency services..
- Site induction and tours.
- Fire warden duties.
- Turning alarms off.
- work as part of a team.
- Confident in lone working during sickness and absence.
- To relay confidential, sensitive information to colleagues and outside agencies, in person or on the telephone.
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout.
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Job description
Job responsibilities
The Post holder will be based on the main reception desk at Kingfisher Court where they will be expected to carry out general reception duties, including handing out security alarms and keys, Checking ID from Visitors and staff, scanning and filing documents, answering telephones, Using two way radios, Dealing with visitors, contractors and other professionals, keeping the reception desk well managed and organised,
HPFT places great emphasis on providing the highest standard of customer service to our services users, carers and visitors. The post holder must be able to demonstrate they possess excellent customer service skills incorporating the Trusts values when carrying out their duties.
The post holder will be provided with a uniform which must be worn when on duty in line with the dress Code and Uniform (Work wear) Policy
The Receptionist offers a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change.
Job Responsibilities:
- Be welcoming, professional and kind.
- using Microsoft word/excel and outlook.
- Giving directions via phone or face to face.
- Checking ID.
- Answering telephone ,screening and transferring calls in a professional manner.
- Using two way radios.
- Handing out keys, access cards and personal alarms to staff
- Using two way radio to contact ward staff for alerts and or emergencies.
- Reporting faults and maintenance jobs to the helpdesks.
- Be responsible for any photocopying and Scanning of sign in sheets.
- Running access reports
- Creating new access cards and managing the administrating of the system.
- Responsible for managing and distributing radios, crash alarms and other equipment including maintenance and stock ordering.
- Be jointly responsible for room bookings, keeping bookable rooms clean and organised
- Assisting with events at Kingfisher e.g. moving tables and chairs as requested.
- Maintain up-to-date information on notice boards at main reception area and other areas as required.
- Ordering and maintaining stationary and other items.
- Ensure reception is kept neat and tidy and welcoming environment for visitors to the unit.
- Diverting on call phones
- liaising with, SU, Staff, Contractors, Visitors, Carer's, Family members and Emergency services..
- Site induction and tours.
- Fire warden duties.
- Turning alarms off.
- work as part of a team.
- Confident in lone working during sickness and absence.Other
- To relay confidential, sensitive information to colleagues and outside agencies, in person or on the telephone.
- To be experienced with a range of communication methods including telephone, e-mail and scanner.
The Post holder will be expected to manage their workload during any shift period in a reliable and efficient manner. The post holder must be flexible and able to work alone or as part of a team.
Regular shift patterns: Sunday to Saturday
0800 to 1400
1400-2000
14:30-20:30
Job description
Job responsibilities
The Post holder will be based on the main reception desk at Kingfisher Court where they will be expected to carry out general reception duties, including handing out security alarms and keys, Checking ID from Visitors and staff, scanning and filing documents, answering telephones, Using two way radios, Dealing with visitors, contractors and other professionals, keeping the reception desk well managed and organised,
HPFT places great emphasis on providing the highest standard of customer service to our services users, carers and visitors. The post holder must be able to demonstrate they possess excellent customer service skills incorporating the Trusts values when carrying out their duties.
The post holder will be provided with a uniform which must be worn when on duty in line with the dress Code and Uniform (Work wear) Policy
The Receptionist offers a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change.
Job Responsibilities:
- Be welcoming, professional and kind.
- using Microsoft word/excel and outlook.
- Giving directions via phone or face to face.
- Checking ID.
- Answering telephone ,screening and transferring calls in a professional manner.
- Using two way radios.
- Handing out keys, access cards and personal alarms to staff
- Using two way radio to contact ward staff for alerts and or emergencies.
- Reporting faults and maintenance jobs to the helpdesks.
- Be responsible for any photocopying and Scanning of sign in sheets.
- Running access reports
- Creating new access cards and managing the administrating of the system.
- Responsible for managing and distributing radios, crash alarms and other equipment including maintenance and stock ordering.
- Be jointly responsible for room bookings, keeping bookable rooms clean and organised
- Assisting with events at Kingfisher e.g. moving tables and chairs as requested.
- Maintain up-to-date information on notice boards at main reception area and other areas as required.
- Ordering and maintaining stationary and other items.
- Ensure reception is kept neat and tidy and welcoming environment for visitors to the unit.
- Diverting on call phones
- liaising with, SU, Staff, Contractors, Visitors, Carer's, Family members and Emergency services..
- Site induction and tours.
- Fire warden duties.
- Turning alarms off.
- work as part of a team.
- Confident in lone working during sickness and absence.Other
- To relay confidential, sensitive information to colleagues and outside agencies, in person or on the telephone.
- To be experienced with a range of communication methods including telephone, e-mail and scanner.
The Post holder will be expected to manage their workload during any shift period in a reliable and efficient manner. The post holder must be flexible and able to work alone or as part of a team.
Regular shift patterns: Sunday to Saturday
0800 to 1400
1400-2000
14:30-20:30
Person Specification
Qualifications
Essential
- A good standard of education to secondary level.
- Substantive experience of working in an office environment.
- NVQ3/RSA3 OR equivalent experience.
- European Computer Driving Licence or equivalent.
Previous Experience
Essential
- Microsoft Word Packages.
- Ability to organise and prioritise own workload.
- To be proficient in diary management
- Proficient in email management.
- Maintain a filing system, both paper and computerised systems.
Skills
Essential
- To make judgements, without direct supervision, as to the importance/urgency of workload issues
- Excellent accurate keyboard skills.
- Excellent telephone skills and manner.
- Excellent IT knowledge.
Person Specification
Qualifications
Essential
- A good standard of education to secondary level.
- Substantive experience of working in an office environment.
- NVQ3/RSA3 OR equivalent experience.
- European Computer Driving Licence or equivalent.
Previous Experience
Essential
- Microsoft Word Packages.
- Ability to organise and prioritise own workload.
- To be proficient in diary management
- Proficient in email management.
- Maintain a filing system, both paper and computerised systems.
Skills
Essential
- To make judgements, without direct supervision, as to the importance/urgency of workload issues
- Excellent accurate keyboard skills.
- Excellent telephone skills and manner.
- Excellent IT knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
