Job summary
Please be advised, the base location of this role is subject to change.
As part of Hertfordshire CAMHS transformation, our priority is simple: to increase access and availability of mental health and wellbeing support for children and young people.
Driven by this goal and in line with NHS long term plan, we have exciting new opportunities for Administrative officers to provide administrative support to the MHST teams at the forefront of innovation in Children's and Young Peoples Mental Health and to play an instrumental role in a forward-thinking service delivering interventions into schools and other settings in the East Herts area.
Main duties of the job
As an Administrative Officer you will be expected to co-ordinate information and provide administration and clerical support in order to facilitate the effective running of the service. This will include but not limited to
- Diary management including comprehensive management of data such as annual leave, sickness and attendance reports on behalf of the Team,
- Filing and ensuring maximum efficiency of processes
- Support Team Leaders and Supervisors in ad hoc duties required in their contribution to the creation and successful running of new team.
This is a unique opportunity to be part of a dynamic mental health team in a creative environment where evidence-based interventions, new ideas, ways of working and supporting children and young people are actively encouraged. As such, it is essential that the Administrative Officer:
- Have GCSE in English Language and Mathematics Grade C or above or equivalent.
- Will be proficient in the use of a wide range of IT packages
- Have experience of organising and prioritising diaries and schedules
- Have experience of organising and taking minutes in meetings. You
- Will have good communication and organisational skills
- Will have the ability to work with minimal supervision and on own initiative to achieve deadlines.
HPFT MHST works with Young people with mild to moderate mental health presentations attending school in the East Herts area.
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?
Then please read on...
Job description
Job responsibilities
Job Summary:The post holder will provide comprehensive, professional and effective administrative support to the Mental Health Support Team (MHST). The post holder will work as part of a multidisciplinary team and must display a considerable degree of initiative, possess mature judgement and maintain a calm, friendly and efficient manner when dealing with staff, service users, colleagues and visitors.The post holder will be highly proficient in using information and communication systems and technology, with a willingness and aptitude to develop their expertise.
The post holder must apply a high degree of confidentiality to all of their work and ensure clear communication with all clinicians within the team, colleagues and other services and teams (internal and external from CAMHS) including the partner schools and the education setting within which you will be based. You will be expected to undertake non-routine duties without direct supervision, working within broad procedural guidelines.
All staff should comply with the Trusts Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.
HPFT MHST works with Young people with mild to moderate mental health presentations attending school in the East Herts area.
The purpose of the team is to
- Provide evidence-based interventions for mild to moderate mental health issues.
- Support the senior mental health lead in each education setting to introduce or develop their whole school or college approach.
- Give timely advice to school and college staff, and liaising with external specialist services, to help children and young people to get the right support and stay in education.
Job description
Job responsibilities
Job Summary:The post holder will provide comprehensive, professional and effective administrative support to the Mental Health Support Team (MHST). The post holder will work as part of a multidisciplinary team and must display a considerable degree of initiative, possess mature judgement and maintain a calm, friendly and efficient manner when dealing with staff, service users, colleagues and visitors.The post holder will be highly proficient in using information and communication systems and technology, with a willingness and aptitude to develop their expertise.
The post holder must apply a high degree of confidentiality to all of their work and ensure clear communication with all clinicians within the team, colleagues and other services and teams (internal and external from CAMHS) including the partner schools and the education setting within which you will be based. You will be expected to undertake non-routine duties without direct supervision, working within broad procedural guidelines.
All staff should comply with the Trusts Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.
HPFT MHST works with Young people with mild to moderate mental health presentations attending school in the East Herts area.
The purpose of the team is to
- Provide evidence-based interventions for mild to moderate mental health issues.
- Support the senior mental health lead in each education setting to introduce or develop their whole school or college approach.
- Give timely advice to school and college staff, and liaising with external specialist services, to help children and young people to get the right support and stay in education.
Person Specification
Qualifcations Education & Training
Essential
- Educated to Secondary Level with GCSE maths and English level 2 or above
- Extensive experience of working in an office environment
- NVQ3/RSA3 or equivalent experience
Desirable
- Experience in healthcare/education setting
- Knowledge of healthcare terms used in their day to day working
- ECDL qualification
COMMUNICATION SKILLS
Essential
- Excellent verbal and written communication and presentation skills in person, on telephone, and electronically.
- To be experienced in dealing with people in distress in a calm and confident manner, using deescalation skills where appropriate
- To have proven skills and experience establishing effective working relationships with internal and external stakeholders
ANALYTICAL SKILLS
Essential
- Problem solving, decision making and analytical skills.
- Ability to analyse data and compile information for reports
Previous Experience, Skills & Knowledge
Essential
- Ability to organise and prioritise workload
- Proficiency in diary management and coordinating appointments
- Experience of writing formal minutes
- Independent, lone and team working skills
- Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
- Evidence of the ability to organise and plan complex events
- Evidence of supervising/training others
Desirable
- Experience of adapting to, and managing, change
- Evidence of creating new processes or documents to assist team set up or functionality
Diversity
Essential
- Show respect and treat people with dignity
Physical/Mental/Emotional Effort
Essential
- Ability to cope with multiple tasks, tight deadlines and competing demands
- Emotional Maturity
Person Specification
Qualifcations Education & Training
Essential
- Educated to Secondary Level with GCSE maths and English level 2 or above
- Extensive experience of working in an office environment
- NVQ3/RSA3 or equivalent experience
Desirable
- Experience in healthcare/education setting
- Knowledge of healthcare terms used in their day to day working
- ECDL qualification
COMMUNICATION SKILLS
Essential
- Excellent verbal and written communication and presentation skills in person, on telephone, and electronically.
- To be experienced in dealing with people in distress in a calm and confident manner, using deescalation skills where appropriate
- To have proven skills and experience establishing effective working relationships with internal and external stakeholders
ANALYTICAL SKILLS
Essential
- Problem solving, decision making and analytical skills.
- Ability to analyse data and compile information for reports
Previous Experience, Skills & Knowledge
Essential
- Ability to organise and prioritise workload
- Proficiency in diary management and coordinating appointments
- Experience of writing formal minutes
- Independent, lone and team working skills
- Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
- Evidence of the ability to organise and plan complex events
- Evidence of supervising/training others
Desirable
- Experience of adapting to, and managing, change
- Evidence of creating new processes or documents to assist team set up or functionality
Diversity
Essential
- Show respect and treat people with dignity
Physical/Mental/Emotional Effort
Essential
- Ability to cope with multiple tasks, tight deadlines and competing demands
- Emotional Maturity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
