Job summary
An exciting opportunity for the post of Team/Unit Administrator has become vacant within the AMHP Service, based at Kingsley Green Hospital, Radlett.
You will have experience of working in a busy community based setting, providing a comprehensive range of administrative support to a team of Community based Mental Health Professionals, Team Leaders and Management. You will also take a lead within the Admin Team for Data Quality and the E Roster system.
You will be expected to assist and provide appropriate advice and information to Service Users (Adults of all ages) and members of the public as appropriate and required via the Duty Desk phone. You will also liaise with other professionals inside and outside of the Trust as applicable.
The postholder will be expected to have a good working knowledge of Microsoft IT applications (such Word, Excel and Outlook) and be able to access required information from Trust Systems and the Internet. The postholder will also be expected to demonstrate effective communications skills. Previous experience of medical IT Systems would be an advantage.
Please refer to the attached Job Description and Person Specification for full details.
Main duties of the job
- Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.
- To be highly skilled and experienced in the full range of secretarial work practices, software programmes, and specialised functional terms.
- To use proficient internet skills to input, access, search and retrieve data relevant to team.
- To use knowledge, and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.
- To update skills as necessary and attend mandatory training
- To demonstrate excellent IT skills, a good working knowledge of Microsoft Office applications and accurate audio typing is essential.
- To update the E Roster staff system with bank shifts, annual leave and sickness.
- To keep the tracker for AMHP team up to date.
About us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an exceptional organisation with big ambitions, our aim is to be the leading provider of mental health and specialist learning disability services in the country. With a workforce of c. 3,000 and an annual income of c. £200m, the Trust is organised across three Strategic Business Units and provides integrated health and social care services through a large network of community and inpatient settings, serving diverse communities across Hertfordshire, Norfolk, North Essex and Buckinghamshire. As a university trust, HPFT continues to develop strong links with the University of Hertfordshire providing excellent learning and development opportunities, as well as strengthening our clinical research capability.
Job description
Job responsibilities
- To use a range of communication skills to develop effective relationships with managers, teams and colleagues; facilitating effective and timely communication.
- To exchange confidential, sensitive information with staff, service users and carers, in person or on the telephone. The unpredictability of service users means that persuasive, re-assuring, empathic, counselling skills are required at all times.
- To use developed communication skills with service users who may have difficulty understanding, and at times to give disappointing information to service users e.g. cancelling appointments
- To be experienced with a range of communication methods including telephone, e-mail and scanner.
- To provide cover for duty desk, as required.
- To demonstrate the ability to work well within a team, prioritise and manage own workload and display initiative whilst maintaining a positive, professional and calm approach when communicating with colleagues.
Job description
Job responsibilities
- To use a range of communication skills to develop effective relationships with managers, teams and colleagues; facilitating effective and timely communication.
- To exchange confidential, sensitive information with staff, service users and carers, in person or on the telephone. The unpredictability of service users means that persuasive, re-assuring, empathic, counselling skills are required at all times.
- To use developed communication skills with service users who may have difficulty understanding, and at times to give disappointing information to service users e.g. cancelling appointments
- To be experienced with a range of communication methods including telephone, e-mail and scanner.
- To provide cover for duty desk, as required.
- To demonstrate the ability to work well within a team, prioritise and manage own workload and display initiative whilst maintaining a positive, professional and calm approach when communicating with colleagues.
Person Specification
Knowledge
Essential
- A good standard of education to secondary level.
- Advanced IT skills
- At least 2 years experience of working in an office environment.
- NVQ3/RSA3 OR equivalent experience.
- European Computer Driving Licence or equivalent
Experience
Essential
- Microsoft Word Packages
- Ability to organise and prioritise own workload.
Desirable
- Knowledge of medical terminology.
- To be proficient in diary management.
- To record and transcribe minutes.
- Maintain a filing system, both paper and computerised systems.
Person Specification
Knowledge
Essential
- A good standard of education to secondary level.
- Advanced IT skills
- At least 2 years experience of working in an office environment.
- NVQ3/RSA3 OR equivalent experience.
- European Computer Driving Licence or equivalent
Experience
Essential
- Microsoft Word Packages
- Ability to organise and prioritise own workload.
Desirable
- Knowledge of medical terminology.
- To be proficient in diary management.
- To record and transcribe minutes.
- Maintain a filing system, both paper and computerised systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Hertfordshire Partnership University NHS Foundation Trust
Address
Kingsley Green
AMHP Duty Desk, Forest House Annex, 9 Forest Lane, Kingsley Green, Harper Lane, Radlett, Hertfordshire, WD7 9HQ
Radlett
WD7 9HQ
Employer's website
https://www.hpft.nhs.uk/careers/ (Opens in a new tab)
