Job summary
INTERNAL ADVERTISEMENT FOR CANDIDATES FROM HEREFORD AND WORCESTERSHIRE NHS ONLY
We have an opportunity for the right person to join the Surgical Same Day Emergency Care Unit as a ward clerk on a part time basis, with 22.5 hours a week available. The unit receives patients from multiple sources whose care can be managed without an overnight admission to hospital. The unit is currently open between 8am and 8pm Monday to Saturday, and will eventually be a 7 day service.
The post holder would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidate would be the first contact point for all visitors so good interpersonal skills are essential.
We are looking for a well organized, enthusiastic individual to work within our dynamic team. You will need to be able to work flexibly and apply a methodical approach to a varying workload in what can be a fast paced, pressurised environment. You should be self-motivated, have excellent communication skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.
Previous NHS clerical experience is desirable, and administrative and keyboard skills would be an advantage. The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of hospital staff.
Main duties of the job
*** This vacancy is currently only open to Herefordshire and Worcestershire NHS staff ***
To liaise with patients, relatives and other members of the public, politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with information governance standards.
To provide clerical and administrative support to the clinical and nursing staff within the surgical services.
To ensure the availability of accurate patient records and documentation as per Trust policies and procedures.
Making appointments on computerised systems in accordance with agreed policies and procedures, filing of notes and inputting data required for audits.
Use of manual and computerised systems including PAS, Bluespier, Sunrise and Patient First.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us.
Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our Values are:
- Being open and honest
- Ensuring people feel cared for
- Showing respect to everyone
Timewise Accreditation
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Job description
Job responsibilities
Working Relationships
Internal: Consultants and junior medical staff, Nurse Practitioners, other hospital staff both within the department and outside, other healthcare professionals, medical secretaries, health records staff, PALS.
External: GP surgeries, other hospitals, patients and relatives / carers
Risk Assessment
This post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression. The post holder will provide a comprehensive administrative/receptionist service to the department. This will include booking patients in, making appointments on computerised systems in accordance with agreed policies and procedures, filing of notes and inputting data required for audits.
Key Responsibilities
Use of manual and computerised systems including PAS, Bluespier, EZ notes, Sunrise to:
Maintain and check patient registration details and demographic information
Retrieve patient information
Record the issue and receipt of records on the PAS case note tracking system
To check EZ notes and ensure they are available for planned TCIs
Maintain patient EZnotes folders by:
Filing reports / correspondence / forms etc in an ordered manner, to facilitate the efficient retrieval of such documentation on request.
Repairing case notes folders
Making up new folders, registering patients
Ordering stationary suppliers when required
Inputting date for audits
Job description
Job responsibilities
Working Relationships
Internal: Consultants and junior medical staff, Nurse Practitioners, other hospital staff both within the department and outside, other healthcare professionals, medical secretaries, health records staff, PALS.
External: GP surgeries, other hospitals, patients and relatives / carers
Risk Assessment
This post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression. The post holder will provide a comprehensive administrative/receptionist service to the department. This will include booking patients in, making appointments on computerised systems in accordance with agreed policies and procedures, filing of notes and inputting data required for audits.
Key Responsibilities
Use of manual and computerised systems including PAS, Bluespier, EZ notes, Sunrise to:
Maintain and check patient registration details and demographic information
Retrieve patient information
Record the issue and receipt of records on the PAS case note tracking system
To check EZ notes and ensure they are available for planned TCIs
Maintain patient EZnotes folders by:
Filing reports / correspondence / forms etc in an ordered manner, to facilitate the efficient retrieval of such documentation on request.
Repairing case notes folders
Making up new folders, registering patients
Ordering stationary suppliers when required
Inputting date for audits
Person Specification
Current NHS Herefordshire and Worcestershire Employer
Essential
- This vacancy is currently only open to Herefordshire and Worcestershire NHS staff. Please indicate which NHS organisation in Herefordshire and Worcestershire you currently work for.
Experience
Essential
- None required - training will be given
Desirable
- Previous clerical/reception experience within a hospital or NHS setting
Skills/Knowledege
Essential
- - Good organisation/time management skills
- - Good communication skills when dealing with members of the public
- - Ability to work as part of a ward team and on own initiative
- - Basic numeracy
- - Good clear handwriting
- - Basic IT skills
Desirable
- Experience using internal IT systems, such as PAS, CLIP, Bluespier, Sunrise and ICE
Qualifications
Essential
- Basic standard of second/comprehensive education
Desirable
- Any recognised typing qualifications
Personal Qualities
Essential
- - Ability to work as a team
- - Ability to liaise with other departments/areas/teams
- - Ability to work to deadlines
- - Awareness of self presentation suitable for the workplace
- -Flexibility
Other Requirements
Essential
- - Understanding the importance of confidentiality
- - Willingness to undertake further training
Desirable
- - Awareness of health and safety
Person Specification
Current NHS Herefordshire and Worcestershire Employer
Essential
- This vacancy is currently only open to Herefordshire and Worcestershire NHS staff. Please indicate which NHS organisation in Herefordshire and Worcestershire you currently work for.
Experience
Essential
- None required - training will be given
Desirable
- Previous clerical/reception experience within a hospital or NHS setting
Skills/Knowledege
Essential
- - Good organisation/time management skills
- - Good communication skills when dealing with members of the public
- - Ability to work as part of a ward team and on own initiative
- - Basic numeracy
- - Good clear handwriting
- - Basic IT skills
Desirable
- Experience using internal IT systems, such as PAS, CLIP, Bluespier, Sunrise and ICE
Qualifications
Essential
- Basic standard of second/comprehensive education
Desirable
- Any recognised typing qualifications
Personal Qualities
Essential
- - Ability to work as a team
- - Ability to liaise with other departments/areas/teams
- - Ability to work to deadlines
- - Awareness of self presentation suitable for the workplace
- -Flexibility
Other Requirements
Essential
- - Understanding the importance of confidentiality
- - Willingness to undertake further training
Desirable
- - Awareness of health and safety
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
