Worcestershire Acute Hospitals NHS Trust

Simulation and Clinical Skills Technician

The closing date is 22 July 2025

Job summary

We have an exciting opportunity to join our medical education simulation team as we build and develop a new simulation centre, including an immersive room. We are looking for an enthusiastic motivated person who enjoys working as part of a team providing technical support for simulation and clinical skills teaching. The role will support the technical and administrative side to ensure the smooth running of the undergraduate and postgraduate medical education. The successful candidate will have a technical background and be confident with the use audio-visual technology with excellent organisational skills. Previous healthcare experience an advantage but not necessary.

Main duties of the job

This role comes at an exciting time within the Undergraduate Academy, with plans for future expansion. We have a range of skills and simulation manikins, from neonates to elderly care, to help provide clinical skills teaching and high fidelity simulations to our undergraduate medical students and postgraduate teams.

The role is varied and exciting, it involves inistu simulations as well as the delivery of the medical academy programmes. Maintenance of simulation and clinical skills equipment is key in helping and supporting the department deliver high standards of teaching. The job involves supporting the current team with technical support as well as providing administrative duties to ensure the smooth running of the service.

If you are interested in coming to join our team please direct any questions or informal expressions of interest to Marion Santos- marion.santos@nhs.net Lead Nurse for Clinical Skills and Simulation.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

Date posted

08 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9365-25-0622

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Kidderminster General Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ


The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB


Job description

Job responsibilities

Job Purpose

The main purpose of the Simulation and Audio-visual Technician is to provide operational co-ordination of all technical aspects of clinical and non-clinical education within the simulation, clinical, classroom and virtual delivery learning environments across the organisation.

The post holder supports the planning, testing and delivery of simulation pedagogies, acting as the subject matter expert in high-fidelity and Technology Enhanced Learning equipment, facilities and approaches.

The post holder will work as part of the wider Education and Training Team in providing advanced audio-visual, multimedia, teleconferencing and facilities support to a range of training and conference events, as a customer facing member of the team.

The Simulation and Audio-visual Technician is responsible for the operational management, maintenance, and risk assessment of simulation and technological equipment within the training facilities.

The post holder oversees the training department intranet page and maintains a presence on social media in the promotion of Worcestershire acute NHS Trust as a centre of simulation training department.

The department operates across all trust sites and the post holder will be

expected to travel to different locations, where and when their role requires them to do so.

Key Duties

General Duties

Provides technical and operational support before, during and after simulation training activities.

Support simulation education facilitators in the operational management of teaching sessions and associated events, including participating in scenarios as required.

Synthesise data for use in simulation pre-briefing and debriefing, including audio-visual recordings, and other measurable outcomes.

Be the on-site subject matter expert in high-fidelity and Technology Enhanced Learning equipment and facilities, including mannequins, moulage, mixed reality equipment, audio-visual systems and simulation environments.

Work alongside educational facilitators to design, plan, test and evaluate simulation learning activities and scenarios across the organisation.

Provides technical support in the operation and troubleshooting of teleconferencing facilities across the training facilities to facilitate connectivity with external organisations and across the multiple sites.

Operational management of simulation intranet page, and maintain a social media presence in the promotion of events and WAHT as a centre of simulation excellence.

Ensure each piece of equipment displays user-friendly guidelines that meet Trust and supplier recommendations.

Ensure each piece of equipment displays user-friendly guidelines that meet Trust and supplier recommendations.

Ensure all equipment is appropriately cleaned and stored after use, and maintain the highest standards of maintenance within the centres.

Replenish all training devices after each session across the trust sites as delegated and replace consumables as required.

Monitor the life span of the equipment and resources and make recommendations to the facilities and safety manager and business continuity manager for new purchases and upgrades to existing equipment

Communication and Working Relationship Skills

Provide and receive and exchange routine information to inform work colleagues, service users and suppliers.

Work alongside educators across the organisation Integrated Care System to support the safe and effective delivery of inclusive simulation and clinical teaching activities and events.

Provides front of house customer service during simulation events, demonstrating trust values, professional accountability and responsibility in all interactions.

Contribute to the pre-briefing and debriefing process through the provision of feedback, feed forward, audio-visual recordings, and simulation scenario related data.

Acts as a point of contact in relation to simulation facilities bookings across the department, working in compliance with the room booking protocol.

Maintain effective relationships with external companies and contractors in line with service contract, with a high standard of confidentiality regarding all information held in respect to service users and trust business.

Provides technical support to internal and external facilitators at conferences and events delivered within the training facilities.

Communicates technical issues to senior team members, and explains technical issues to service users where there may be barriers to understanding.

Engages with local and regional networks, committees and working groups related to simulation and Technology Enhanced Learning under guidance of Clinical Education Lead.

Act as the voice of a patient in simulation teaching activities where required.

Actively participate in team meetings and complete allocated actions.

Participates in the induction of new team members, apprentices and students.

Working relationship with the internal Informatics and IT Support Team.

Collaborative relationship with simulation faculty in partner education.

Analytical and judgemental skills

Uses analytical skills to troubleshoot technical difficulties in the learning environments, providing expert advice on solution options, and problem solving minor faults and technical issues with hardware and software with the use of precision tools.

Diagnose and escalating major faults to the Clinical Education Lead and/or centre manager.

Analyses and provides data output from simulation teaching on request to inform audits, service improvement, research and learning outcomes.

Interpret operational manuals.

Planning and Organisational Skills

Organisation of the simulation learning environment room booking system.

Plan head to ensure resources and equipment required are booked from the equipment library and in-situ for teaching activities.

Co-ordination of the simulation and audio-visual technologies ensuring they are prepared, powered and ready for use as required.

Plans and organises straight forward maintenance tasks within scope of competence.

Liaise with external companies to plan and schedule equipment servicing schedules and extraordinary call outs for repairs with minimal disruption to service delivery.

Prioritises emergent technical faults.

Responsibility for Policy / Service Development

Audits equipment and facilities usage giving feedback on innovative Technology Enhanced Learning developments which may lead to service improvement or comment on policy development.

Identifying areas for service improvement and development, and working with education facilitators and managers to implement new pedagogies, equipment, resources and facility modernisations.

Responsibility for Finance, Equipment and Other Resources

Responsible for the daily co-ordination of clinical and simulation training environments, including the planning, setting up, calibration, safe use, and break down of simulation sessions, sets, and clinical teaching activities.

Maintains the simulation facilities, equipment, resources and assets, including co-ordination of the equipment library, ensuring risk assessments and user guides are up to date and that software and hardware is fit for purpose, calibrated, and up to date.

Responsible for monitoring and replenishing sufficient stock, consumables and sundries in clinical and simulation teaching environments, ensuring safe cleaning and disposal of products of simulation, according to trust waste management policies.

Responsible for the safe and secure storage of expensive simulation equipment and resources.

Adheres to technical documentation and standard operating procedures for best practice use of equipment, resources and facilities.

Reports faults of equipment, furniture, fixtures and fittings. Troubleshoot and diagnose minor faults.

Raises requisitions on electronic procurement system and maintains financial records as relevant to their scope.

Works with the Lead Nurse and Simulation Lead to co-ordinate financial implications of equipment and facilities maintenance.

Mental, Physical, and Emotional Effort

Frequent concentration for prolonged periods of time during the running of simulation training activities, and for fault finding, equipment inspections and repairs.

Interruptions to work to deal with emergent issues.

Frequent use of audio-visual equipment including electronic devices and monitors.

Frequent moving and handling of simulation and clinical skills equipment and resources.

Occasional requirement to exert intense physical effort for several short periods in the delivery of simulation teaching activities, such as transporting manikins and equipment to different locations as necessary.

Emotional effort in the involvement with simulation scenarios depicting traumatic events and injuries including simulated patient death.

Occasional distressing circumstances in the support of distressed learners in conjunction with colleagues.

Occasional exposure to unpleasant odours, loud noises, and products of simulation.

Job description

Job responsibilities

Job Purpose

The main purpose of the Simulation and Audio-visual Technician is to provide operational co-ordination of all technical aspects of clinical and non-clinical education within the simulation, clinical, classroom and virtual delivery learning environments across the organisation.

The post holder supports the planning, testing and delivery of simulation pedagogies, acting as the subject matter expert in high-fidelity and Technology Enhanced Learning equipment, facilities and approaches.

The post holder will work as part of the wider Education and Training Team in providing advanced audio-visual, multimedia, teleconferencing and facilities support to a range of training and conference events, as a customer facing member of the team.

The Simulation and Audio-visual Technician is responsible for the operational management, maintenance, and risk assessment of simulation and technological equipment within the training facilities.

The post holder oversees the training department intranet page and maintains a presence on social media in the promotion of Worcestershire acute NHS Trust as a centre of simulation training department.

The department operates across all trust sites and the post holder will be

expected to travel to different locations, where and when their role requires them to do so.

Key Duties

General Duties

Provides technical and operational support before, during and after simulation training activities.

Support simulation education facilitators in the operational management of teaching sessions and associated events, including participating in scenarios as required.

Synthesise data for use in simulation pre-briefing and debriefing, including audio-visual recordings, and other measurable outcomes.

Be the on-site subject matter expert in high-fidelity and Technology Enhanced Learning equipment and facilities, including mannequins, moulage, mixed reality equipment, audio-visual systems and simulation environments.

Work alongside educational facilitators to design, plan, test and evaluate simulation learning activities and scenarios across the organisation.

Provides technical support in the operation and troubleshooting of teleconferencing facilities across the training facilities to facilitate connectivity with external organisations and across the multiple sites.

Operational management of simulation intranet page, and maintain a social media presence in the promotion of events and WAHT as a centre of simulation excellence.

Ensure each piece of equipment displays user-friendly guidelines that meet Trust and supplier recommendations.

Ensure each piece of equipment displays user-friendly guidelines that meet Trust and supplier recommendations.

Ensure all equipment is appropriately cleaned and stored after use, and maintain the highest standards of maintenance within the centres.

Replenish all training devices after each session across the trust sites as delegated and replace consumables as required.

Monitor the life span of the equipment and resources and make recommendations to the facilities and safety manager and business continuity manager for new purchases and upgrades to existing equipment

Communication and Working Relationship Skills

Provide and receive and exchange routine information to inform work colleagues, service users and suppliers.

Work alongside educators across the organisation Integrated Care System to support the safe and effective delivery of inclusive simulation and clinical teaching activities and events.

Provides front of house customer service during simulation events, demonstrating trust values, professional accountability and responsibility in all interactions.

Contribute to the pre-briefing and debriefing process through the provision of feedback, feed forward, audio-visual recordings, and simulation scenario related data.

Acts as a point of contact in relation to simulation facilities bookings across the department, working in compliance with the room booking protocol.

Maintain effective relationships with external companies and contractors in line with service contract, with a high standard of confidentiality regarding all information held in respect to service users and trust business.

Provides technical support to internal and external facilitators at conferences and events delivered within the training facilities.

Communicates technical issues to senior team members, and explains technical issues to service users where there may be barriers to understanding.

Engages with local and regional networks, committees and working groups related to simulation and Technology Enhanced Learning under guidance of Clinical Education Lead.

Act as the voice of a patient in simulation teaching activities where required.

Actively participate in team meetings and complete allocated actions.

Participates in the induction of new team members, apprentices and students.

Working relationship with the internal Informatics and IT Support Team.

Collaborative relationship with simulation faculty in partner education.

Analytical and judgemental skills

Uses analytical skills to troubleshoot technical difficulties in the learning environments, providing expert advice on solution options, and problem solving minor faults and technical issues with hardware and software with the use of precision tools.

Diagnose and escalating major faults to the Clinical Education Lead and/or centre manager.

Analyses and provides data output from simulation teaching on request to inform audits, service improvement, research and learning outcomes.

Interpret operational manuals.

Planning and Organisational Skills

Organisation of the simulation learning environment room booking system.

Plan head to ensure resources and equipment required are booked from the equipment library and in-situ for teaching activities.

Co-ordination of the simulation and audio-visual technologies ensuring they are prepared, powered and ready for use as required.

Plans and organises straight forward maintenance tasks within scope of competence.

Liaise with external companies to plan and schedule equipment servicing schedules and extraordinary call outs for repairs with minimal disruption to service delivery.

Prioritises emergent technical faults.

Responsibility for Policy / Service Development

Audits equipment and facilities usage giving feedback on innovative Technology Enhanced Learning developments which may lead to service improvement or comment on policy development.

Identifying areas for service improvement and development, and working with education facilitators and managers to implement new pedagogies, equipment, resources and facility modernisations.

Responsibility for Finance, Equipment and Other Resources

Responsible for the daily co-ordination of clinical and simulation training environments, including the planning, setting up, calibration, safe use, and break down of simulation sessions, sets, and clinical teaching activities.

Maintains the simulation facilities, equipment, resources and assets, including co-ordination of the equipment library, ensuring risk assessments and user guides are up to date and that software and hardware is fit for purpose, calibrated, and up to date.

Responsible for monitoring and replenishing sufficient stock, consumables and sundries in clinical and simulation teaching environments, ensuring safe cleaning and disposal of products of simulation, according to trust waste management policies.

Responsible for the safe and secure storage of expensive simulation equipment and resources.

Adheres to technical documentation and standard operating procedures for best practice use of equipment, resources and facilities.

Reports faults of equipment, furniture, fixtures and fittings. Troubleshoot and diagnose minor faults.

Raises requisitions on electronic procurement system and maintains financial records as relevant to their scope.

Works with the Lead Nurse and Simulation Lead to co-ordinate financial implications of equipment and facilities maintenance.

Mental, Physical, and Emotional Effort

Frequent concentration for prolonged periods of time during the running of simulation training activities, and for fault finding, equipment inspections and repairs.

Interruptions to work to deal with emergent issues.

Frequent use of audio-visual equipment including electronic devices and monitors.

Frequent moving and handling of simulation and clinical skills equipment and resources.

Occasional requirement to exert intense physical effort for several short periods in the delivery of simulation teaching activities, such as transporting manikins and equipment to different locations as necessary.

Emotional effort in the involvement with simulation scenarios depicting traumatic events and injuries including simulated patient death.

Occasional distressing circumstances in the support of distressed learners in conjunction with colleagues.

Occasional exposure to unpleasant odours, loud noises, and products of simulation.

Person Specification

Experience

Essential

  • Experience of working with AV multimedia/XR/VR/AR.
  • Experience of working with IT applications, in particular, databases & spreadsheets.

Desirable

  • Experience of working in medical education/simulation.
  • Experience of working in healthcare setting/clinical environment.
  • Experience of applying moulage techniques to support high fidelity simulation.

Qualifications

Essential

  • Trained in healthcare/administration to NVQ level 3 (equivalent or higher)/ Information Technology BTEC Level 3 or above or equivalent/ GCSE including Maths and English at Grade C or above or equivalent level of qualification and grade.
  • Science Council/ASPiH registered Science Technician or commitment to achieve registration.

Desirable

  • RSCiTech Accreditation

Personal Qualities

Essential

  • Use own initiative to identify work to be completed, in a timely and efficient manner.
  • Able to work autonomously as well as part of a team.
  • Able to respond flexibly and positively to changing requirements.
  • Able to be flexible and adjust working times to accommodate later finishes.

Skills/Knowledge

Essential

  • Knowledge of multimedia and Audio visual equipment.
  • Knowledge of Simulation Based Education and associated methodologies.
  • Ability to show initiative, conflict resolution and problem solving.
  • Ability to deliver presentations.
  • Able to troubleshoot issues with audio/visual systems and high fidelity manikins in order to ensure smooth running of simulation sessions.
  • Able to use digital systems such as bookwise, teams, and outlook in order to support the organisation of simulation sessions.
  • Excellent diary management.
  • Able to articulate and effectively communicate specialist and technical information so that participants in simulation are able to use equipment safely and effectively.
  • Ability to build effective working relationships with staff across the medical education team.

Other Job Requirements

Essential

  • Able to undertake a moderate degree of moving and handling duties.
  • Able to travel across Trust sites.
Person Specification

Experience

Essential

  • Experience of working with AV multimedia/XR/VR/AR.
  • Experience of working with IT applications, in particular, databases & spreadsheets.

Desirable

  • Experience of working in medical education/simulation.
  • Experience of working in healthcare setting/clinical environment.
  • Experience of applying moulage techniques to support high fidelity simulation.

Qualifications

Essential

  • Trained in healthcare/administration to NVQ level 3 (equivalent or higher)/ Information Technology BTEC Level 3 or above or equivalent/ GCSE including Maths and English at Grade C or above or equivalent level of qualification and grade.
  • Science Council/ASPiH registered Science Technician or commitment to achieve registration.

Desirable

  • RSCiTech Accreditation

Personal Qualities

Essential

  • Use own initiative to identify work to be completed, in a timely and efficient manner.
  • Able to work autonomously as well as part of a team.
  • Able to respond flexibly and positively to changing requirements.
  • Able to be flexible and adjust working times to accommodate later finishes.

Skills/Knowledge

Essential

  • Knowledge of multimedia and Audio visual equipment.
  • Knowledge of Simulation Based Education and associated methodologies.
  • Ability to show initiative, conflict resolution and problem solving.
  • Ability to deliver presentations.
  • Able to troubleshoot issues with audio/visual systems and high fidelity manikins in order to ensure smooth running of simulation sessions.
  • Able to use digital systems such as bookwise, teams, and outlook in order to support the organisation of simulation sessions.
  • Excellent diary management.
  • Able to articulate and effectively communicate specialist and technical information so that participants in simulation are able to use equipment safely and effectively.
  • Ability to build effective working relationships with staff across the medical education team.

Other Job Requirements

Essential

  • Able to undertake a moderate degree of moving and handling duties.
  • Able to travel across Trust sites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Lead Nurse Skills and Simulation

Marion Santos

marion.santos@nhs.net

Details

Date posted

08 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9365-25-0622

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Kidderminster General Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ


The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB


Supporting documents

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