Worcestershire Acute Hospitals NHS Trust

Support Officer for Clinical Informatics and ePMA

The closing date is 29 June 2025

Job summary

Are you ready to drive transformative change in pharmacy practice through cutting-edge technology and innovative informatics? In this role you will play a crucial role in shaping the future of medication management and patient care. You'll leverage your expertise to optimize electronic prescribing and medication administration (ePMA) systems, ensuring seamless integration within clinical workflows.

In this strategic leadership position, you'll collaborate with multidisciplinary teams to enhance the safety, efficiency, and effectiveness of medication processes, ultimately improving patient outcomes. Your insights will guide the development and implementation of pioneering informatics solutions, bridging the gap between pharmacy and healthcare technology.

Main duties of the job

Ensuring all aspects of Pharmacy IT systems software and hardware are set up and operated in a safe manner that complies with best practice and meet the needs of the department.

Supporting with the management of the pharmacy stock management system and other pharmacy IT systems, including stand-alone functions in case of systems failure.

Supporting and developing the operational aspects of automated medicines storage systems (in conjunction with Dispensary Manager and Chief Technician) in pharmacy and outside on wards and clinical areas.

Supporting the Chief for Clinical Informatics and ePMA in the day-to-day management of the EPMA system including the production of standard operating procedures (SOPs) on the use and management of the system.

Managing, developing and providing the pharmacy technical elements of the ward-based pharmaceutical service to both the allocated specialist area (cross-site).

Facilitating seamless pharmaceutical care to patients and technical pharmacy support to medical and nursing staff to ensure the safe and cost-effective use of medicines within the post-holders specialist area.

Working unsupervised using his/her own initiative to effectively manage the workload of junior technicians, junior pharmacists and students including liaison with specialist pharmacists.

Fulfilling all the roles and responsibilities of an accredited accuracy checking technician within the pharmacy department as required if applicable.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

Better never stops, and we are committed to developing a culture of continuous improvement.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and Costs

Details

Date posted

13 June 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-25-0544

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB


Job description

Job responsibilities

1.1. Liaise with the system supplier, network providers and others as necessary to overcome any difficulties in the operation of the systems.

1.2. Provide regular updates with progress to any system problems in line with department procedures

1.3. Authorise users and generate passwords for any pharmacy IT systems

1.4. Maintain and update procedures and policies covering all aspects of the use of the pharmacy IT systems.

1.5. Develop and maintain training programs for any pharmacy IT systems, as well as deliver training to new members of staff on the system.

1.6. Aid the development and implementation of any required SOPs and policies to ensure that all WAHT Pharmacy staff can use the pharmacy IT systems to perform their roles.

1.7. Audit compliance with these procedures.

1.8. Use the pharmacy IT systems and standard computer software to produce management reports, plans, policies and procedures as required.

1.9. Assist in the maintenance and amendment of the pharmacy computer system files to ensure up to date information on the system including dispensing templates.

1.10. Assist in the upgrades of the standalone computers and base-stations

1.11. Liaise with pharmacy IT systems super users to assist with training

1.12. Undertake daily checking of Digitrak and maintaining the tracker system

1.13. Support with the development of the aseptics worksheets

Please see full JD attached

Job description

Job responsibilities

1.1. Liaise with the system supplier, network providers and others as necessary to overcome any difficulties in the operation of the systems.

1.2. Provide regular updates with progress to any system problems in line with department procedures

1.3. Authorise users and generate passwords for any pharmacy IT systems

1.4. Maintain and update procedures and policies covering all aspects of the use of the pharmacy IT systems.

1.5. Develop and maintain training programs for any pharmacy IT systems, as well as deliver training to new members of staff on the system.

1.6. Aid the development and implementation of any required SOPs and policies to ensure that all WAHT Pharmacy staff can use the pharmacy IT systems to perform their roles.

1.7. Audit compliance with these procedures.

1.8. Use the pharmacy IT systems and standard computer software to produce management reports, plans, policies and procedures as required.

1.9. Assist in the maintenance and amendment of the pharmacy computer system files to ensure up to date information on the system including dispensing templates.

1.10. Assist in the upgrades of the standalone computers and base-stations

1.11. Liaise with pharmacy IT systems super users to assist with training

1.12. Undertake daily checking of Digitrak and maintaining the tracker system

1.13. Support with the development of the aseptics worksheets

Please see full JD attached

Person Specification

Experience

Essential

  • Experience of working in a technical support role and proven experience in the development and support of IT systems within a health care setting to include implementing/problem solving clinical and pharmacy IT systems or automated storage systems.
  • Current experience of teaching or training technical staff or students in pharmacy department or equivalent experience
  • Current experience in communicating across care interfaces

Desirable

  • Experience of implementing and working with EPMA systems
  • Experience of working with pharmacy stock management systems
  • Experience of robotics and automation
  • Current hospital proven experience of successfully delivering technical pharmacy services as a qualified technician including dispensary and aseptic services

Qualifications

Essential

  • NVQ Level 3 and BTEC in pharmaceutical science or equivalent recognised, relevant IT qualification/ experience or further specialist knowledge gained through qualification or experience.
  • Hold a current UK driving licence to be able to drive between sites and attend regional meetings and network groups.

Desirable

  • PRINCE2 foundation or demonstrable equivalent experience.
  • Quality Improvement training.
  • Registered with the GPhC.
  • Current in date accreditation as a Checking Technician.
  • Holds Medicines Management accreditation qualification.
  • Meeting GPhC requirements for CPD.
Person Specification

Experience

Essential

  • Experience of working in a technical support role and proven experience in the development and support of IT systems within a health care setting to include implementing/problem solving clinical and pharmacy IT systems or automated storage systems.
  • Current experience of teaching or training technical staff or students in pharmacy department or equivalent experience
  • Current experience in communicating across care interfaces

Desirable

  • Experience of implementing and working with EPMA systems
  • Experience of working with pharmacy stock management systems
  • Experience of robotics and automation
  • Current hospital proven experience of successfully delivering technical pharmacy services as a qualified technician including dispensary and aseptic services

Qualifications

Essential

  • NVQ Level 3 and BTEC in pharmaceutical science or equivalent recognised, relevant IT qualification/ experience or further specialist knowledge gained through qualification or experience.
  • Hold a current UK driving licence to be able to drive between sites and attend regional meetings and network groups.

Desirable

  • PRINCE2 foundation or demonstrable equivalent experience.
  • Quality Improvement training.
  • Registered with the GPhC.
  • Current in date accreditation as a Checking Technician.
  • Holds Medicines Management accreditation qualification.
  • Meeting GPhC requirements for CPD.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Deputy Chief Pharmacist

Jiten Vyas

jiten.vyas@nhs.net

01905733375

Details

Date posted

13 June 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-25-0544

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB


Supporting documents

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