Job summary
An
opportunity has arisen for a Senior Medical Secretary to join our Cardiology
Team at the Alexandra Hospital, Redditch. This post is for 30 hours, providing full secretarial support within a busy department. The successful candidate will need to be an
experienced secretary who thrives on a challenge and is confident and competent
at prioritising their workload efficiently. You should possess excellent typing and
communication skills. Furthermore, we
require a motivated individual to provide a professional service to our
patients and clinical staff whilst having a working knowledge of Microsoft
word, email and the Trusts IT systems.
If
you are an experienced medical secretary, AMSPAR or equivalent this would be an
advantage.
For informal enquires please contact Sally Hunter 01905 763333. EXT 30100
Main duties of the job
For a detailed description of the role duties please refer to the main job description attached.
JOB PURPOSE
To provide comprehensive
administrative and audiotyping support for the Consultant team and resident doctors, assisting with achieving Trustand departmental
objectives through liaising with relevant people and teams.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Key Responsibilities:
All
Secretaries should be able to undertake the following duties and are expected
to work in teams to fulfil the requirements of the service.
To
undertake medical audio/copy typing duties, including outpatient letters to
GPs, discharge summaries and other official correspondence.
To
accept enquiries from clinicians, GPs Health Service and Social Services
personnel, other hospitals, voluntary agencies, patients and their
relatives. Patient contact by telephone
is an integral part of the role.
To
work using own initiative with minimal supervision, prioritising own workload
in line with objectives of the department and consultant teams.
To
deal with all incoming correspondence, phone, fax and email in an efficient and
effective way.
To
liaise with other members of the secretarial/administration team in order to
provide a co-ordinated and efficient secretarial service.
To
support the Directorate Management Team with the administration, tracking and
validation of patients pathways to achieve the National 18-week Referral To Treatment (RTT) target.
To
liaise with patients, relatives and staff demonstrating sensitivity and
maintaining professionalism at all times.
To
deal with any complaints, problems or issues in a sensitive way, escalating to
clinicians/management as appropriate.
Ensure
confidentiality is maintained at all times, complying with the Data Protection
Act, Information Governance and other Trust/Departmental Policies.
To
assist in providing cover for other secretaries in the Medical Directorate to
ensure continuity of service to Consultant, medical staff, service users and
patients.
To
undertake any other duties as may be required/appropriate by the Directorate
Management Team.
Job description
Job responsibilities
Key Responsibilities:
All
Secretaries should be able to undertake the following duties and are expected
to work in teams to fulfil the requirements of the service.
To
undertake medical audio/copy typing duties, including outpatient letters to
GPs, discharge summaries and other official correspondence.
To
accept enquiries from clinicians, GPs Health Service and Social Services
personnel, other hospitals, voluntary agencies, patients and their
relatives. Patient contact by telephone
is an integral part of the role.
To
work using own initiative with minimal supervision, prioritising own workload
in line with objectives of the department and consultant teams.
To
deal with all incoming correspondence, phone, fax and email in an efficient and
effective way.
To
liaise with other members of the secretarial/administration team in order to
provide a co-ordinated and efficient secretarial service.
To
support the Directorate Management Team with the administration, tracking and
validation of patients pathways to achieve the National 18-week Referral To Treatment (RTT) target.
To
liaise with patients, relatives and staff demonstrating sensitivity and
maintaining professionalism at all times.
To
deal with any complaints, problems or issues in a sensitive way, escalating to
clinicians/management as appropriate.
Ensure
confidentiality is maintained at all times, complying with the Data Protection
Act, Information Governance and other Trust/Departmental Policies.
To
assist in providing cover for other secretaries in the Medical Directorate to
ensure continuity of service to Consultant, medical staff, service users and
patients.
To
undertake any other duties as may be required/appropriate by the Directorate
Management Team.
Person Specification
Knowledge and Skills
Essential
- Audio typing using Digital Dictation
- In-depth working knowledge of Microsoft Office
Desirable
- Knowledge of NHS systems.
Qualifications
Essential
- GCSE English & Maths
- Recognised word processing / typing qualification
- AMSPAR
Personal Qualities
Essential
- Excellent verbal and written communication skills.
- Flexible and adaptable.
- Able to work under pressure.
- Ability to work under own initiative and part of a team.
- Highly motivated.
Experience
Essential
- Proven secretarial experience in healthcare environment.
- Experience of working in a busy office
Desirable
- NHS experience.
- Use of OASIS PAS system, Bluespier, EZ notes and Digital Dictation
Person Specification
Knowledge and Skills
Essential
- Audio typing using Digital Dictation
- In-depth working knowledge of Microsoft Office
Desirable
- Knowledge of NHS systems.
Qualifications
Essential
- GCSE English & Maths
- Recognised word processing / typing qualification
- AMSPAR
Personal Qualities
Essential
- Excellent verbal and written communication skills.
- Flexible and adaptable.
- Able to work under pressure.
- Ability to work under own initiative and part of a team.
- Highly motivated.
Experience
Essential
- Proven secretarial experience in healthcare environment.
- Experience of working in a busy office
Desirable
- NHS experience.
- Use of OASIS PAS system, Bluespier, EZ notes and Digital Dictation
