Job summary
We are looking for an enthusiastic, friendly and efficient Receptionist to join our team based on the Emergency Gynaecology Assessment Unit at Worcestershire Royal Hospital. This is a 27-hour post worked as 9-hour shifts on Monday, Wednesday and Friday plus occasional weekend work to cover leave.
We provide a high-quality, 24:7 gynaecology and early pregnancy emergency service for women across Worcestershire, alongside an inpatient unit for elective and emergency surgery. We have a friendly and skilled nursing team and work closely with the medics to provide these services. This is an interesting, varied and often fast-paced unit and the role can be both emotionally demanding and hugely rewarding.
We are keen to find someone who is personable, kind and able to put people at ease when they attend the unit. You will need excellent communication skills to engage with patients and colleagues. You will need the ability to work as part of the team and the ability to work under pressure to flexibly support the Gynaecology team. You will need previous administrative experience, preferably within a hospital, good organisational and IT skills, ability to prioritise and initiative to work unsupervised when necessary.
If this sounds like an opportunity you would enjoy, we would love to hear from you.
Main duties of the job
To provide a welcoming reception service, handling initial enquiries and taking accurate and essential registration details from patients, visitors and health care professionals such as the ambulance service
To assist patients and visitors in resolving any queries
To ensure the availability of accurate patient records and documentation as per Trust policies and procedures
To provide administrative and clerical support to the clinical and nursing staff within gynaecology services
To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance
Key Duties:
To provide a welcoming reception service, handling initial enquiries and taking accurate and essential registration details from patients, visitors and health care professionals such as the ambulance service
To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Nursing/Medical team as directed
To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request
Stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs
General Duties:
Job description
Job responsibilities
To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance
Key Duties:
To provide a welcoming reception service, handling initial enquiries and taking accurate and essential registration details from patients, visitors and health care professionals such as the ambulance service
To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Nursing/Medical team as directed
To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request
Stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs
General Duties:
Person Specification
Experience
Essential
- Previous Reception experience and knowledge of customer care /dealing with patients
Desirable
- Previous NHS experience in a similar role
Knowledge and Skills
Essential
- Proficient keyboard skills
- Computer literate with an ability to navigate around systems and software packages such as MS Office, TEAMS, Outlook and the internet
- Ability to work effectively as part of a team
- Ability to work on routine tasks, without the need for supervision, prioritising and managing own workload
- Demonstrates confidential and effective written and verbal communication skills
- Excellent customer care and telephone skills
- Able to use own initiative
- Willing to undertake personal development
Other Job Requirements
Essential
- Ability to move equipment within health and safety guidelines
- Demonstrates an awareness of health and safety issues for clinic environment and personal safety
Qualifications
Essential
- Educated to GCSE Grade C, including English and Maths
- Knowledge of administration and/or office procedures
Desirable
- NVQ 3 or equivalent qualification in relevant subject
Personal Qualities
Essential
- Cheerful and kind demeanour
- Ability to put people at ease
- Calm
- Tactful
- Ability to empathise, be supportive and sensitive to the needs of others
- Good time management
- Able to apply a practical problem solving approach in everyday situations
- Demonstrates an awareness of the diverse needs of patients and colleagues
- Demonstrates an enthusiastic and flexible approach
- Ability to apply attention to detail
- Self-motivated
- Flexible approach to work days and hours
Person Specification
Experience
Essential
- Previous Reception experience and knowledge of customer care /dealing with patients
Desirable
- Previous NHS experience in a similar role
Knowledge and Skills
Essential
- Proficient keyboard skills
- Computer literate with an ability to navigate around systems and software packages such as MS Office, TEAMS, Outlook and the internet
- Ability to work effectively as part of a team
- Ability to work on routine tasks, without the need for supervision, prioritising and managing own workload
- Demonstrates confidential and effective written and verbal communication skills
- Excellent customer care and telephone skills
- Able to use own initiative
- Willing to undertake personal development
Other Job Requirements
Essential
- Ability to move equipment within health and safety guidelines
- Demonstrates an awareness of health and safety issues for clinic environment and personal safety
Qualifications
Essential
- Educated to GCSE Grade C, including English and Maths
- Knowledge of administration and/or office procedures
Desirable
- NVQ 3 or equivalent qualification in relevant subject
Personal Qualities
Essential
- Cheerful and kind demeanour
- Ability to put people at ease
- Calm
- Tactful
- Ability to empathise, be supportive and sensitive to the needs of others
- Good time management
- Able to apply a practical problem solving approach in everyday situations
- Demonstrates an awareness of the diverse needs of patients and colleagues
- Demonstrates an enthusiastic and flexible approach
- Ability to apply attention to detail
- Self-motivated
- Flexible approach to work days and hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
