Pathology Clinical Services Manager

Job responsibilities

Key Duties:

To work with the Clinical Director and Directorate Manager to develop and support implementation of the Directorate strategy, contribute to business planning for the development of Pathology services, evaluating opportunities and impact on service delivery and assessing impact of local and internal service plans on Pathology.

To lead on the implementation of new ways of service delivery, adopting new roles and working practices which will improve patient experience, staff satisfaction and departmental performance.

To be responsible for effective modality structures, with robust management, delivering a safe, resilient cost effective county wide service among all Pathology departments.

To promote a culture of excellence and efficiency, adopting Trust behaviors to support performance delivery. To take responsibility for the appropriate clinical and professional aspects of Pathology services.

To be responsible for ensuring Governance and Quality assurance programmes are robust and compliant with all statutory regulations. Ensuring there are regular reviews of policies and risks.

To lead and support the Directorate in achieving ISAS accreditation.

To be responsible for the provision and analysis of performance data in support of clinical activity and service delivery, KPI`s, Divisional and Directorate meetings, CCG`s, NHSI, NHSE, CQC, Model hospital returns and participation in National Benchmarking.

To provide comprehensive analysed qualitative and quantitative information which will provide accurate evidence in the response to:

o Business case development

o Complaints

o Investigations

o CQC requests

o Incident Investigation

o Risk management

o Strategy review

To be responsible for maintaining a county wide equipment asset register and advise the directorate with respect to equipment replacement requirements.

To be responsible for ensuring there is a maintained plan for the assurance that there is maintenance and testing on all imaging equipment regularly recorded and evidenced and that any concerns are escalated through correct process.

To take lead responsibility for development and adaptation of appropriate and effective clinical IT systems within the directorate.

To ensure effective monitoring to enable capacity management and to provide advice to the Directorate on staffing levels and skill mix.

To maintain and update knowledge of technical and clinical developments in diagnostic imaging to ensure personal and professional development and service progression. To attend professional training/development courses and conferences as appropriate, providing feedback to benefit or enhance the service.

To take a key role in establishing systems for risk management, health and safety and Pathology specific issues.

Have a flexible attitude towards the hours of work and participate in work and duties as required relevant to the directorate.

To be responsible for the compliance of all Pathology EQA regulations

To be responsible for ensuring business continuity plans are in place for all Pathology disciplines

Leadership and Management:

To ensure clear communication to the Heads of Departments and other appropriate personnel across the Pathology sites.

To consult with the Directorate management team on budget setting and expenditure.

To lead workforce planning within the Directorate.

To ensure that appropriate documentation is maintained for the laboratory managers, and any other staff directly managed, for the purposes of payroll and absence etc.

To hold and update Heads of Service and any other staff directly managed personal files with appropriate documentation.

To have a key role in the development and implementation of training strategies and programs for the maintenance and development of the department(s).

To achieve agreed set objectives.

To liaise with the clinical director and Directorate manager when appropriate.

Quality:

To be responsible for the development of standards of pathology techniques and processes, ensuring supporting SOP`s have been agreed through Governance process

To advise on and be responsible for ensuring that quality systems, standards and initiatives in accordance with Pathology policies are being undertaken.

To ensure and be responsible that complaints are properly investigated and dealt with and that a report is made available for the Directorate manager.

To assist with, develop and maintain protocols and quality standards liaising with others as appropriate.

To participate in audit and analysis of information, providing accurate reports and information.

Finance, Information, and Resources:

To be responsible in conjunction with the Directorate management team for effective budgetary control, pro- actively contributing to budget setting, highlighting cost pressures and ensuring all staffing establishments are accurate.

To maximise income for the Pathology service by maintaining efficient information and reporting systems.

To be responsible for the procurement of supplies and maintenance assets, ensuring cost effective management, acting as a point of contact for the supplies teams and others for county wide contracts.

To be responsible for the provision of service information for the Trust, Directorate and appropriate service users, for the purposes of contract management, capacity planning, performance and DoH requirements.

Professional, Education and Training:

To be responsible for own registration with the HPC. To maintain a professional attitude at all times, maintaining and developing the role of the profession in accordance with the HPC Code of Conduct. To be aware of personal professional development and to maintain a personal portfolio to show evidence of this.

When required to practice as a state registered biomedical scientist, performing duties as agreed, contributing to the clinical effectiveness of the service.

To liaise with other disciplines in the Trust and to foster good communications across the county.

To establish and maintain links with external agencies as appropriate.

Statutory and Health and Safety:

To be responsible for ensuring that all Trust, Unit and Directorate policies relating to Health and Safety, COSHH, Security and other policies are updated and communicated to Heads of Department. To attend compulsory training as instructed.

To act as a point of contact within the Trust for Hazard notices and such like and ensure that these are communicated as appropriate across the sites.

To be responsible for ensuring all Pathology policies are up to date and in line with National guidance

Responsibilities within this will also include:

Adequate training, records and inventories are kept an appropriate equipment replacement programme is available and updated.

Incidents are properly reported to the appropriate inspectorate or agency and Trust Management.

Other:

To undertake Ad Hoc duties required by the Clinical Director/Divisional Director of Operations

To participate in on-call duties as required and out of hours cover in times of need.

The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs.

Personal Qualities

Essential

• Excellent communication and ability to communicate
• Flexible attitude to work practice, innovative positive attitude
• Excellent interpersonal skills.
• Approachable and non-judgmental
• High professional standards
• Ability to remain calm under pressure
• Able to foster good working relationships across a variety of agencies
• Highly Motivated and ability to motivate others
• Ability to identify personal development needs and those of the team
• Conscious of appropriate image and self- presentation to represent the department

Improving Diversity and Inclusive Recruitment

Essential

• As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role. Here you can declare if you wish to be considered under this expanded Guaranteed Interview Scheme and this response would be visible to the Shortlisting Panel.

Skills / Knowledge

Essential

• Able to develop the working environment in relation to UKAS, HTA, HSE and MHRA standards
• Skills for analysing service, client, organisational, staffing issues
• Leadership skills and ability to lead change
• Excellent people management skills, ability to motivate and develop staff
• Ability to manage conflicting pressures and objectives
• Ability to think laterally and proactively
• Excellent communication and presentation skills
• Able to organise self and others, to take initiative, manage time and work without supervision
• Able to develop the working environment for Clinical Governance in Pathology
• Able to develop the working environment for Health and Safety issues for Pathology
• Computer literate in Pathology software programmes
• Committed to quality improvement

Desirable

• Wider operational experience

Qualifications

Essential

• State registration with the Health Care Professions Council (HPC)
• Management Qualification e.g. Diploma
• Post graduate qualification e.g. MBA

Experience

Essential

• Post graduate experience in Pathology at a Senior level
• Evidenced management experience within an Acute hospital Pathology department
• Competence in at least 1 pathology specialty, supported by professional and specialist knowledge
• Knowledge of Health and Safety and Law relating to Pathology services
• Ability to evaluate highly complex facts or situations requiring analysis and interpretation on a range of options and provide informative reports in support.
• Budget Management experience
• Extensive use and knowledge of QM system to enable processing and management of the data and information
• Proven experience in the development of Pathology services and
• Experience of developing Business cases
• Experience of contract management
• Experience of HR processes

Other Job Requirements

Essential

• Flexible attitude with respect to hours of work
• Able to travel between sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).